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TriEagle EnergyReviews 

247
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TrustScore 4.5 out of 5

4.6

Electric Utility Company
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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive and reasonable pricing, often noting that the rates remain stable over long periods, making budgeting easier. Many people appreciate the excellent customer service, highlighting the staff's helpfulness, professionalism, and prompt assistance in resolving issues and explaining options. The overall service is described as dependable and efficient, with many users enjoying a straightforward experience without hidden fees. However, some customers also noted issues with their subscription renewals, experiencing significant rate increases and a perceived lack of loyalty for existing customers. A few other people also felt that customer service had declined, citing difficulties in reaching a supervisor, slow responses, or confusing interactions with representatives.

What people talk about most

Price

Consumers generally express satisfaction with the pricing, often highlighting fair and competitive rates,... See more

Service

People report positive experiences with service, often highlighting the professional, friendly, and reliable... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction with the helpful,... See more

Staff

Customers had positive experiences with staff, consistently describing them as helpful, professional, and... See more

Subscription

Clients share ambiguous opinions on subscription renewals and contracts. Many customers appreciate the ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As far as electric bill, best decision I ever made was switching from Reliant, which I had for years, to TriEagle. Was really nervous about doing it because I'm old school and didn't know if that was... See more

Rated 5 out of 5 stars

We have been customers of TriEagle Energy since 2013. I have always contracted on locked three year agreements. I've never been disappointed by pricing or felt I was misled by our agreements. I know I... See more

Rated 5 out of 5 stars

Trying to figure out the best electricity rates and the best company to go with is confusing. I've been with Tri-eagle for about 5 years now and have been very satisfied with the rates they provide. E... See more

Rated 5 out of 5 stars

These folks truly care for their customers! I love them...the guy i was connected with even actually laughed at my attempted joke!! Very through and never condiscending, it's such a refreshing atmosp... See more

Company details

  1. Electric Utility Company
  2. Energy Supplier
  3. Green Energy Supplier

Written by the company

TriEagle Energy, a Texas-based electricity provider, offers residential and business plans with straightforward pricing, renewable energy and flexible term lengths.

Tri Us Guarantee

Try any plan for 60 days to see why customers love the simple savings they get with TriEagle.

Our Tri Us Guarantee is our commitment to making sure you feel good about the TriEagle Energy plan that you choose. If you're not completely satisfied within 60 days, we'll help you change to another plan for free.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

247 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(247)

190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Can't get rid of the weekly usage emails

Rates are fine, but I can't get rid of the weekly emails that tell me what my usage is each week.
I've tried a few times over the years to stop the weekly emails that tells me what I use. It's just myself - so no one else living in the house that would affect how much is used. I've called - they couldn't help me, and I can't find an unsubscribe button.

They are just another commodity provider - but they think I need to have this worthless piece of information each week.

I'm not rich, but I can live with it being a few dollars higher if I want the comfort.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

As soon as I was connected to Lisset

As soon as I was connected to Lisset, she told me what happened with the first order being rejected and went through the entire process with me to have my order placed correctly. My service was on the very next minute

December 26, 2025
Unprompted review
Rated 1 out of 5 stars

If I didn't have to put 1 star I…

If I didn't have to put 1 star I wouldn't have. I'm absolutely pissed. TriEagle has the worst customer service I've ever experienced. I stayed on the phone for 2 hours trying to speak to a Supervisor. I was on hold for 30 minutes or more each of the 3 calls & no Supervisor was ever put on the phone. If you want high bills & below average customer service. Tri Eagle is your company

December 16, 2025
Unprompted review

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