Trilab Hair Shop Reviews 

Absolutely terrible! I ordered eyebrow tint weeks ago and guess what? It NEVER arrived. I paid for something I didn’t even get! Customer service is useless – no reply, no help, nothing. Total scam. Don’t waste your money or time on this joke of a company. I wish I could give zero stars because they don’t even deserve one.

I wouldnt give any stars. I recieved a hairdryer that does not work and have sent over 35 emails trying to organise a return . Ive waited in 2 days waiting for fedex to arrive to pick up. 1 st time they where looking for a label which the customer service agent said they would provide but after numerous requests didnt then 2nd time i had a label but driver never arrived. No straightforward instructions at all snd do not answer any queries.

Was informed order was shipped 20 July but, as at 4 August, no order has been received.

excellent service. ordered many times from New Zealand, always got everything in perfect conditions and very fast also during lockdown. customer service always replied to my questions promptly. highly recommended.

I ordered on this website for the first time for my usual Kerastase hair products. In total I purchased 6 products but only 5 arrived in the parcel. I contacted customer support, they quickly checked with the packing office and dispatched the missing item. I will definitely be happy to order from this website again. Thank you for resolving the problem Rachele. My order number is #300011225.

Bought Redken products, so no complaint about those. However, Trilab displayed a grand total, yet I noticed on my bank statement I was charged more. When I questioned this they stated it's because it's a foreign company and their are extra charges.
Not happy that these are not displayed within the grand total so customers know exactly what they are paying, supposedly its stated in the terms and conditions.
Will never buy from this company again.

Amazing! I am very happy with my purchase. Arrived to UK very quickly - in 4 days, although now due to pandemic everything is very slow (and I totally understand that), I was very suprised. The prices are great and products are genuine. I will definitely buy again. Thank you so much Trilab! Stay safe and keep up your great work! x

I'm really dissapointed about this website, even though they have delivery in UK, they said they can't delivery the hair dryer because the voltage of the item is not compatible in the UK, (In Italy the standard voltage is 230 V and the frequency is 50 Hz, is the same as in the United Kingdom.).