Trinity Estates Reviews 1,300

Absolutely awful management company. Never answer the phone , but can’t wait to invoice you at every given opportunity. Why should I be billed for other apartment blocks problems ? Constantly send me invoices saying ‘underbudgeted’ but yet I’ve paid into the budget for over 20years. Not even had a refurbishment in that time. Do not use this company! Money makers !!

Trinity Estates are the worst. They rake in maximum cash for minimum work. Service is atrocious. Previously they claimed not to be able to find a contractor to complete some electrical work. I found 4 local ones in 5 minutes of searching. Decisions are made without consultation – today signs appeared on the communal green saying, “no ball games” – who decided that? No one I know that lives here. They are poor guardians of the funds they manage (i.e. the resident’s money) and pay invoices from contractors when work has not been done. When moving, you are required to pay them a fee of £500 for a flimsy leaflet that goes to the buyer. Utterly awful.

A joke of a company. Rude, arrogant, unprofessional. They use their own companies to cream even more profit. Over priced fee. Disgusting. Avoid!!
Please - go through the Right to Manage process and rid yourself of this awful company. I stand by this and have lots of evidence.

Absolutely disgraceful fee we have to pay for this management company on our new build estate. Complained that they had not fulfilled their agreement and have threatened legal action. Do your job and then people wouldn’t moan!

An absolutely awful company. They charge money in advance and then don’t turn up and carry out the work. They then send another bill for the next six months even though they hadn’t been showing up. We were charged for grounds maintenance but yet at one point the grass wasn’t cut at all, weeds everywhere and the place looked a mess. We were charged for it to be a private gated area but no gates were installed, ontop of that the gates were sat on a pallet on the floor whilst we were getting charged for the maintenance of the gates. Public were parking in our spaces whilst they shopped, front lawns getting driven over and dog mess being left in the "private" area. It took many, many complaints to get them to come have a look at the area. They arranged to meet the grounds maintenance team whilst here who didn’t show up. Due to them not carrying out any work residents were reluctant to pay any more money but this lead to extra charges. They are that bad it makes us not want to live at our property anymore. Truly a very shocking company who have no care for the residents who live in the areas they manage.

Trinity Estate do not solve issue. The staff are rude and apathy. They are putting me more in debt even though I have made them aware of my financial difficulties.

Company only cares about money and not the wellbeing of their customers for example not treating a security issue as a priority and leaving fire doors for the tenant to fix even when the problem lied with the developer

We are extremely dissatisfied with the service provided by Trinity Estates in our building. For the second month in a row, rubbish has been accumulating, and the promised cleaning deadlines have been repeatedly postponed without any accountability. Instead of taking responsibility for these ongoing issues, Trinity Estates provides misleading information and fails to offer clear solutions.In particular, I would like to highlight the work of your staff member, Aiden. His email responses are highly selective, with many messages going unanswered. The deadlines he communicates are later unilaterally extended indefinitely, creating further frustration for residents.This situation is unacceptable. Given the consistent failure to fulfill obligations and the lack of transparency and responsibility, I sincerely wish for the rapid closure of Trinity Estates so that a more competent service provider can take its place.

Since coming in to manage our estate, Trinity has raised our fees to over £3000 pa on a flat worth less than £90k. The works they charge for are never done and there is no accountability. Whenever I request a call from a senior manager to complain, emails are replied to by the property manager who I want to complain about. The basic upkeep of the building isn't done, with a lift out of action for months and heating not working for weeks during last winter. They fob people off with lies and excuses when challenged and haven't provided any evidence of spend despite being paid over £1m in the past 3 years by residents. Once Freehold is sorted, this company will be in serious trouble due to their own incompetence and greed.

I’d like to say a huge thank you to Sophie Nash, who has been our Property Manager for the past couple of years. Sophie always made the time to respond to our needs. She was consistently available, responsive, and diligent in her approach and communication. What really stood out was her professionalism, attention to detail, and proactive way of dealing with challenges, nothing was ever too much trouble. We built a strong working relationship with Sophie, which gave us real peace of mind. We’ve been very fortunate to have her support and I want to acknowledge the excellent work she has done for us. It’s a real shame to see her go, and she will be missed.

A prompt response. Gabriela was friendly, helpful and professional.
A credit to Trinity

I had several parking tickets issued where the private company charged the leasehold and trinity helped resolve it.

Initially I was not able to get the staff to understand what I was after however the last call I spoke to a very helpful and understanding lady called Ann. She was professional and passed me to the estate manager Steve who again got me what I was after

Incompitent and totally unreliable. Caused a lotbof damage by referring my account in error to JB leitch solicitors. Halifax mortgage have applied charges to my account due to your incompitence

What can I say about this company….it’s AWFUL they are one of the WORST companies I’ve ever had the pleasure of using for “maintenance”
I live I an apartment complex of about 10 buildings and they will send a email then letters to my building for something that doesn’t have anything to do with the building I live in (waste of money) you complain about things to them and get told it’s not there problem… I’ve had 2 expensive mountain bikes stolen from the “bike stores” in the building due to the locks on the door being that easy to break into, all you need is a piece of plastic and you’re in. I complained about this and they just said the locks are satisfactory. I complained about kids smoking weed in the bin stores and setting the fire alarms off, they said it’s not their problem contact the police they gained access to the bin stores due to rubbish locks on said doors. They use cowboys to do the maintenance I could go on and on and on but I won’t. They are a rip off company who unfortunately I have to use 😐 if you’re thinking of buying a apartment with these as the maintenance company don’t do it

Trinity is awful - constantly overcharging for works which are overpriced. Recently we have been told our fire doors are not up to scratch and each owner has to pay for remedial action but these doors were installed by the builder incorrectly. Trinity are doing nothing to sort the issue; leaving us with insufficient fire doors. They keep sending more bills and even changed the locks to the building and didn’t let owners know.

Currently we are seeking legal action against this company.

There are two managing companies I wouldn’t touch with a barge pole, Trinity and Firstport.

The worst company I interacted with in my life. Took half a year to replace a garage fob for which they charged 64£, couldn't provide an invoice, lied several times, and eventually, after half a year, told us that they had renew the gate so the fob is no longer useful. Customer service feels like dealing with an outright scam.

Mr Paul Parsons , From Trinity . Was very helpful with my enquiry regarding fire certificates,
That it made it a pleasure to make a enquiry .
So thank you Paul, and Trinity .
Mrs H . Gibson

Esme was very responsive and efficient. She helped us a lot and is very reliable.

emailed them about a leak in the roof due to lack of maintenance, my ceiling collapsed in the kitchen couldn't get anyone out for a week despite the rain water coming through, had my own contractor to repair ceiling as advised by them now refusing to pay the invoice and been threatened to block me if i send them any more emails, this is despite paying them £350 a month service charge per flat and i own a few....disgusting