I have to enter my credit card details three or four times
Company replied
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Review summary
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Easy to use and very useful
Company replied
looked like I had booked even had confirmatory Email but could not down load documents had to check account to if money had gone out it had not so had to go through all process again crap system even... See more
Company replied
I just got stuck in a trust pilot screen immediately after clearing payment. I now have no idea if everything has worked.
Company replied
3.2
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I didn't receive the purchased goods
I didn't receive the purchased goods.
The download link was sent when I was already boarding.
February 3, 2026
Reply from Trip Sorted
Hi Mihaela Dojan,
Thank you for taking the time to leave a review. We’re truly sorry to hear that your experience did not meet your expectations.
However, after reviewing your account, we can confirm that your Fast-track QR code has been sent. A confirmation email, including the link to download the code, was delivered. Don't hesitate to get in touch with us at contact@trip-sorted.com if you need further help.
Astrid
Trip Sorted
Works really well
March 5, 2026
Reply from Trip Sorted
Hi MN,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Ok !!!!!!!!!!!!!!!!!!!!!!!
March 5, 2026
Reply from Trip Sorted
Hi Paul McCarthy,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Straight forward process
March 4, 2026
Reply from Trip Sorted
Hi Ele,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Reply from Trip Sorted
Hi DEJAN BODIROGA,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Reply from Trip Sorted
Hi Raf,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Reply from Trip Sorted
Hi Emily Jones,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Not being forced to do a review on the…
Not being forced to do a review on the website to get ticket.
March 3, 2026
Reply from Trip Sorted
Hi Paul Mitchell,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention. Your feedback has been shared with the team, and we’ll use it to improve our service.
Astrid
Trip Sorted
All good this!
March 4, 2026
Reply from Trip Sorted
Hi Francesco Gatteschi,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Unauthorised £79 Charge – Misleading “Subscription” Scam Tactics
I attempted to buy a simple £9 Speedy Security pass at Glasgow Airport, and the transaction failed. I received no confirmation, no service, and no booking. They refunded the £9, which proves the purchase didn’t go through — yet they still took £79 from my bank account without my consent.
When I questioned it, they claimed I had somehow “subscribed” to a FastTrack membership I never signed up for, never agreed to, and never even saw. Their response was a scripted excuse about a “72‑hour trial period” — completely irrelevant, because I never knowingly entered into any subscription in the first place.
This feels deliberately misleading. Charging £79 for a failed £9 purchase is outrageous, and hiding behind a fake “membership” is even worse. No transparency, no proper authorisation, and no willingness to refund an unauthorised charge.
I strongly advise others to avoid this company. Their practices are confusing at best and predatory at worst.
UPDATE
After multiple emails with their support team and providing every detail they requested, Trip Sorted has now confirmed in writing that they refuse to refund an unauthorised £79 charge, even though:
• My original £9 purchase failed
• They refunded the £9, proving no service was provided
• I never knowingly entered into any subscription or trial
• I never authorised a £79 payment
• I never received any membership benefits
Despite all of this, their “Compliance Officer” continues to repeat the same scripted explanation about a “trial” I never agreed to, and the company’s final position is that they will only refund 50% of an unauthorised charge.
To be clear:
A company refusing to refund an unauthorised payment is not a “policy” issue — it’s a consumer‑rights issue.
I have now initiated a chargeback with my bank and am filing reports with Trading Standards and relevant consumer‑protection bodies regarding misleading subscription practices.
I’m updating this review so others can see the full picture:
Trip Sorted has been given every opportunity to resolve this properly, and they have chosen not to. Their public replies on Trustpilot do not reflect the reality of their private responses.
If they issue a full refund, I will update this review accordingly. Until then, I strongly advise others to be extremely cautious.
February 17, 2026
Unprompted review
Reply from Trip Sorted
Hi Sir/Madam,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
Reply from Trip Sorted
Hi Jamie Scott,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Dont trust this bunch
Dont trust this bunch , its a con , tried to take £79 out of my account after my initial purchase.
Buyer beware !!!!!!!
March 4, 2026
Unprompted review
Reply from Trip Sorted
Hi Trevor Dance,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
Very very Good
March 4, 2026
Reply from Trip Sorted
Hi Callum Jackson,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
test test test
March 4, 2026
Reply from Trip Sorted
Hi Mehdi Baissa,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Reply from Trip Sorted
Hi Paul,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Reply from Trip Sorted
Hi Scott Curtiss,
We sincerely apologise for the inconvenience. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Quick and easy
March 4, 2026
Reply from Trip Sorted
Hi William Crousse,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Good fast service
March 4, 2026
Reply from Trip Sorted
Hi Rob Wilson,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Reply from Trip Sorted
Hi DHarrison,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re pleased to hear that our service met your expectations and made a positive impression. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Reply from Trip Sorted
Hi psykant,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
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