Tripp Luggage Reviews 

Bought a suitcase In may which was the correct measurements for ryanair 10kg carry on 55x39x20. Went to purchase 3 more of the same luggage for another family members as they were on sale at a great price, to notice the sizing had changed! Waist of money, now im afraid Ill be overcharged for a bag I was told was the correct measurements! Would not recommend this luggage, it is not reliable.

The zip broke on one of our bags recently ordered and used for the first time. When I contacted Tripp regarding problem they were very prompt in replying and provided me with a replacement once I sent photos and the code for the damaged suitcase. Sasha was the person looking after it and was very professional and considerate.

Needed support regarding a lock issue, Kaye B was immensely supportive and helpful, and although the problem could not be immediately resolved Kaye has sourced a new part which will be delivered facilitating a complete fix

Well done, great service

Bought 3 cabin suitcases last year that were advertised as being suitable for Ryanair Priority. Was going to buy a fourth one recently when I saw they no longer met the requirements for Ryanair Priority. The dimensions from Ryanair have not changed but the dimensions on the suitcases I bought have. I completed two forms to contact Customer Services as flying soon with Ryanair Priority and afraid my luggage does now not meet requirements even though at the time the website specified they did. Over two weeks since I completed first form and no response received from Tripp!!Only bought these suitcases as they met Ryanair Priority requirements - was it false advertising as now no longer meet the criteria and Customer Services not answering my queries.
Update: Tripp luggage requested more information which I provided and ten days later still no response!!

Had a problem with large cabin holdhall still under warranty. Customer service responded quickly and offered a replacement within 48 hours . Even offered advice on a suitable replacement
Excellent communication and resolution
Thank you Tripp

I wrote a poor review for Tripp and then got an e mail from trustpilot telling me that Tripp Bagage had asked for more details to better understand my experience.
I sent them my order number and e mail address as requested yesterday.
Tripp have responded on my review unfortunately we have not had an update with any details to contact!!

Poor customer service . Fault with brand new case zip pull come off both on first use. Customer service response is get pliers to case to fix it .. not acceptable.
Always buy Tripp luggage and never had an issue. Will be contacting bank to do a chargeback

I had a problem with the 4 wheel function on my suitcase, Kaye in customer service was excellent at communicating, finding a solution, and seeing it through. So refreshing, instead of being passed around from department to department.

Broken suitcase lock whilst on holiday.on return contracted customer services, problem was quickly resolved without any issues.communication with Nikita was excellent.thoroughly recommend.

We had to report a damaged wheel on one of their products and the process from first contact to delivery of replacement item was smooth quick and the person I dealt with was amazing and thorough.
So good we have just ordered 2 new sets of luggage

5 year guarantee not worth paper it’s wrote on
Wheels broke on case the reply I received from Tripp was guarantee doesn’t cover wear and tear or extensive travel which was why broken wheel.
I wish I had used the case for extensive travel it has been use 4 times.
So a complete waste of money will never buy from this company again.
Think before you buy from them
Order no T271051293

Thanks to
Liane Harding
Customer Service Adviser
issue has since been resolved
thank you
Liana for listening

I ordered a case from Tripp based on recommendations. I absolutely cannot recommend this company. Case delivered is not the correct size that I ordered. It also came with no lock. It's flimsy and the year "warranty" is a joke as it doesn't cover damage in transit on a flight (where damage occurs). Arranging the return has been a nightmare. I picked it up from a local DPD collection point (great) but they will not collect from same. Very poor and slow communication, over many days with them, via message/email. I now have to spend a day at home awaiting collection with Fastway as that is the only option they offer. Delivery was €6.
Will never use Tripp again. Have ordered via Amazon instead.
Edited to say we got a refund. But my review still stands as the case size was not as ordered or as per the invoice, and communication very poor from customer service. Re. the 2 responses here, I gave the order number several times in my initial attempts to return the case..it just shouldn't be so difficult to resolve an issue.

Sasha was of great assistance to me when I couldn't gain access to my account, very promptly solved my issue

I ordered a suitcase and when I received it I decided that it was too big so I reached out to Tripp customer service (on a Saturday) and got a very prompt response from Sasha. She organised collection for the Monday and I received the refund in my account today Friday. Thank you Sasha for being so professional.

I had a problem with a suitcase that I had previously purchased. After contacting customer services, Liane Harding finally dealt with my issue.

Companies need more staff like Liane...... Thank you

Order T270999307 ENQ399355

We expected much better from Tripp, given their reputation for quality luggage. Unfortunately, our experience has been frustrating and disappointing.

We first contacted Tripp over a month ago about a fault with our suitcase. Michaela Stuart initially responded, requesting images and PO numbers, which we promptly provided. After hearing nothing for over a week, we followed up—only to be told by Christina Ngufor that there was no record of our enquiry.

Despite resending everything, we are still waiting for any meaningful progress or even an update. Neither customer service advisor has responded, and we have been left completely in the dark. For a premium brand, this level of aftercare is unacceptable.

If you're considering Tripp, be aware that if something goes wrong, you might be left waiting indefinitely for support.

Ordered a suitcase on 11 February 2025, still waiting for delivery.
Each email response is “I’m waiting for the courier (DPD) to get back to me “
It’s now two weeks and counting.

Disgraceful customer service. I had to buy another suitcase locally as it was needed for a holiday.
After telling them this in an email , I was told if I didn’t want it they’ll get the courier to take it back.
Talk about passing the buck. They offered a measly 10% off a next purchase , which everyone gets for placing their first order !!!!
Without doubt the worst customer service(or lack of ) I’ve ever encountered .
End of play today, still no case and of course no update.

Never again 😡😡😡

Contacted them direct due to experiencing a fault with one of cases I have bought. After providing evidence, they were so helpful, went above and beyond and really did restore my faith that there are still some companies out there that provide excellent customer service. Thank you Kaya!

UPDATE TO TRIPPS RESPONSE to my negative review.
As you can see received the standard computer generated response which I have answered but I haven't had a response. Not surprised really, most companies answer negative reviews like that.
They hope that readers think " At least the Company is responding positively so it can't be all that bad"
When in effect they hope I fade away.
Let's hope the suitcase doesn't develop a fault !!

I have recently had an issue with a case zip. I contacted Tripp, sent the required evidence and a replacement was issued I cannot fault the support and efficiency done by Nikita.