Tritex Games Reviews 

286
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great selection minatues s accessories and board games and other franchise model sets I really impressed with The board game I got from tritex games it's good quality lots good components and great... See more

Rated 5 out of 5 stars

This shop is small but has so much to offer the dungeons and dragons and boardgameing fans where as most shops do alot of Warhammer stuff this is the opposite way round. Staff are uniquely friendly... See more

Rated 5 out of 5 stars

Ordered the board for Hero Quest. It arrived in excellent condition and quickly. Was really impressed the seller offered individual parts from the full game, this was really helpful as I'm only loo... See more

Rated 4 out of 5 stars

Tritex offers a massive offer of dungeon board games with good prices. There are always promotions and discounts (even 50% off) in many games and miniatures. I have purchased board games from Tri... See more

Company details

  1. Game Store

Information provided by various external sources

Tritex Games is owned and independently run by Jason Thornton. I have personally been involved in gaming circles for over three decades and have a true passion for the gaming hobby and all things sci-fi & fantasy. I always enjoyed playing games when I was younger but there was never a great range out there to play so I usually played the classics such as Risk and Monopoly. When I was a teenager I discovered Dungeons and Dragons and roleplayed for a number of years. In my early 20’s I got into playing collectable card games such as MTG and around this time I also learned to play other specialist games and was introduced to war gaming. I have always preferred playing shorter skirmish games such as Blood Bowl rather than larger scale battles and when WOTC introduced Dungeons & Dragons and Star Wars miniature games I played these for a while. I started up Tritex Games in 2004 as I found there was a need for a store that focused on supplying a large selection of fantasy and sci-fi miniatures for war gaming and roleplaying. The range has been growing ever since. In 2013 Fantasy Flight Games launched X-Wing miniatures and this game along with other popular miniature titles they produced such as Star Wars Imperial Assault and Star Wars Armada have become a core part of our range ever since. Tritex Games couldn’t be run without the help of a great team and I am fortunate to have the support of a great team my wife Bethany, Megann, Sandra, Sarah, Keyleigh, Joseph working alongside me. During the busy seasons and at trade shows my daughter Amber and a number of other staff come to work for us on a part-time basis and help us keep the orders flying out the door as fast as they come in. In 2017 we opened a new retail unit in Stafford for tabletop gaming and organising play.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

286 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(286)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing company

Amazing support, price and shipping time!

Ordered from canada and it only took a week to receive it. I was expecting a much longer wait considering the low shipping price. 100% recommend

May 12, 2022
Rated 5 out of 5 stars

Great seller!

I've made a few orders now and I've been really pleased everytime. Always speedy deliverys and great communication.
I'll continue to be a customer.

Thanks, Andrew.

May 5, 2022
Unprompted review
Rated 4 out of 5 stars

It's been a couple of weeks since I…

The seller and I definetely started off on the wrong foot. And though we misunderstood each other, he spared his time to try and reach out to me.

April 13, 2022
Tritex Games logo

Reply from Tritex Games

This customer lives in Brazil and there were some communication errors on both our parts - probably down to e-mail communication but we hope to have resolved them and that the customer gets their items soon as expected.

Rated 5 out of 5 stars

Initial communication issues but good service thereafter

I brought two minis from this site for Marvel Crisis protocol. The items were delayed but that was beyond the sellers control, however at the time there was a promotion stating that if you brought two packs of crisis protocol mini’s you would get a full set of the updated player cards included FOC. These were not included and when I emailed Titrex, I received no response, it has now been a week.

Since the below, Jason has reached out and explained the issue, he has also agreed solve the problem. Will upgrade to 4 stars upon receipt :-)

April 12, 2022
Tritex Games logo

Reply from Tritex Games

Jonathan We had the offer on in March and I would have been happy to include the cards - I didn't notice they had been missed off but perhaps another staff member missed the offer I have had no e-mails from you and you have a phone number and direct e-mail on the flier that was enclosed to contact us. If I had I would happily send the cards separately. I will try to contact you directly but I would like to know what address you e-mailed?

Rated 5 out of 5 stars

Excellent service / Unique Models

Tritex always seems to have something weird and unique, and Jason has delievered excellent customer service on every order I've made, one of my favourite sites to just have a nosey for something weird and wonderful for my table.

April 8, 2022
Rated 5 out of 5 stars

Tritex Games has been supplying my…

Tritex Games has been supplying my gaming miniatures for some time now, the service I have received has always been exceptional. Customer service and communication has also been exceptional. Emails are regularly sent to keep me updated on offers and deals, on products that are of interest to me. There is never a shortage to choose from, and over the last few years, I have found that I can usually obtain the right miniatures required for scenario’s. I’m happy, my players are happy. Thank you.

April 7, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look