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Trivantage Reviews 397

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and prompt responses, whether through email or chat. Many people highlight the exceptional customer service, noting that representatives are knowledgeable, courteous, and genuinely committed to making every interaction seamless. The company is also commended for its efficient order processing, quick shipping, and reliable product availability, making it easy for consumers to do business with them. However, some customers have experienced issues with shipping, specifically regarding the cost and the shipping department not always following instructions for packaging. A few other people also felt that some sales representatives were not as knowledgeable as expected or failed to send requested sample books, leading to delays.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the wide range of products... See more

Order

Reviewers highlight positive aspects of order. Customers frequently praise the ease of ordering, whether... See more

Service

Clients share positive opinions on service, consistently praising its reliability, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve been doing business with TriVantage for 39 years, and they have consistently provided excellent service. Orders always arrive on time, and their chat support responds quickly and is extremely he... See more

Company replied

Rated 5 out of 5 stars

Trivantage is a great company to do business with. Wholesale pricing on Sunbrella Fabrics, which are generally always in stock, and a good selection of accessory products to get the job done professio... See more

Company replied

Rated 5 out of 5 stars

Our experience with Astrup/Trivantage is more than just 1 or the millions of experiences we have had with your company. Always for many many years they have been reliable to us, we consider Trivant... See more

Company replied

Rated 5 out of 5 stars

Sales rep went out of his way to help me find a specific grommet die that I had been searching for. I couldn't find the specific one I needed in their online catalog, but took a pictur... See more

Company replied


Company details

Written by the company

Trivantage is the nation's largest wholesale supplier for the awning, marine, upholstery, and shade sail industries. We are your one-stop shop for over 9,000 products, including premium performance fabric by the yard (featuring Sunbrella), marine hardware, trim, and essential supplies. We focus on B2B customers, offering product expertise, hassle-free ordering, and fast, reliable shipping to ensure your projects are completed on time. Partner with the industry expert!


Contact info

4.8

Excellent

TrustScore 5 out of 5

397 reviews

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Rated 5 out of 5 stars

Very responsive

Very responsive! Thank you.

April 3, 2026
Trivantage logo

Reply from Trivantage

Thank you so much for your kind words! We really appreciate you taking the time to share your experience—it means a lot. We're glad you had a positive interaction!

Rated 5 out of 5 stars

Easy to navigate through website.

Easy to navigate through website.
Customer service well kind and helpful.

April 2, 2026
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Reply from Trivantage

Thank you for your thoughtful feedback! We're so glad to hear you found the website easy to navigate and had a positive experience with the customer service. It really means a lot that you took the time to share this!

Rated 5 out of 5 stars

Thanks

Thanks, Brenda, for the help with the shipping!

March 31, 2026
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Reply from Trivantage

It’s great to hear everything went smoothly with your shipping experience. We’ll be sure to pass your feedback along to Brenda. Your business is truly appreciated.

Rated 5 out of 5 stars

Transparent pricing

Transparent pricing, and fast delivery.

April 1, 2026
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Reply from Trivantage

Thank you for your feedback! It’s great to hear the experience has been smooth and timely for you. We appreciate your business!

Rated 2 out of 5 stars

Our old rep retired

Our old rep retired. New people are clueless.

March 30, 2026
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Reply from Trivantage

Thank you for sharing your feedback—we really appreciate you taking the time to let us know your experience. Your input is valuable and we will be in touch to discuss. Thank you again!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Quick response and shipping.

March 30, 2026
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Reply from Trivantage

Thank you for taking the time to share your experience. We truly appreciate your business and are glad everything went smoothly for you.

Rated 5 out of 5 stars

My rep Andrea Vascot is such a pleasure…

My rep Andrea Vascot is such a pleasure to work with. Every time I have a question or need something she handles it RIGHT away. Everything is seamless and smooth. Great pleasure.

Thank you

March 26, 2026
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Reply from Trivantage

We are happy that you've had a positive experience. Having someone attentive and easy to work with can make all the difference. We’ll be sure to share your kind feedback with Andrea. Your business is truly appreciated.

Rated 5 out of 5 stars

Being able to look up items

Being able to look up items , see availability and know it’s getting shipped as soon as possible. Also being contacted if something doesn’t look right is a great help

March 30, 2026
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Reply from Trivantage

We’re so glad to hear everything has been easy to navigate and helpful for you. Having the information you need to make great decisions for your business can make a real difference, and we apprecaite your sharing your experience!

Rated 5 out of 5 stars

Always have what I need

Always have what I need and shipping is fast. Quality of the products is awesome

March 30, 2026
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Reply from Trivantage

It’s great to hear everything has been consistently easy and reliable for you. We’re glad the speed of delivery and product quality have met your expectations. Thank you for trusting us with your business!

Rated 2 out of 5 stars

sales rep said she would send a sample…

sales rep said she would send a sample book with currant fabrics and never did. My customer ordered from another fabric company after waiting 3 weeks for the book to arrive.

March 27, 2026
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Reply from Trivantage

Thank you for taking the time to share your experience. I’m sorry to hear about the delay and the frustration it caused—especially knowing it impacted your customer’s timeline.

We truly appreciate you bringing this to our attention. Your feedback is valuable, and we’re grateful you shared it with us. Thank you again.

Rated 5 out of 5 stars
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Reply from Trivantage

Thanks for taking the time to share your feedback with us! It means a lot to know you had a good experience with our customer service team.

Rated 5 out of 5 stars

Good Customer Service

Good to work with

March 25, 2026
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Reply from Trivantage

Many thanks for your review! We truly value your support and are delighted to know our team made a positive impression.

Rated 5 out of 5 stars

Always great service.

Always great service.
Thanks

March 24, 2026
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Reply from Trivantage

Thank you for your continued support! We’re so grateful you took a moment to share your experience with us.

Rated 5 out of 5 stars

Reliable

Reliable, knowledgeable salespeople.

March 26, 2026
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Reply from Trivantage

Thank you for your thoughtful feedback! We're happy to hear that our team provided guidance you could feel confident in.

Rated 5 out of 5 stars

John Robinson

John Robinson, Inside sales, was very helpful and very efficient, good service

March 27, 2026
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Reply from Trivantage

Thank you for recognizing John—we truly appreciate you taking the time to share your experience! We're glad everything was handled smoothly and made a positive impression.

Rated 5 out of 5 stars

FANTASTIC!

FANTASTIC!

March 24, 2026
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Reply from Trivantage

Thank you so much for your enthusiastic feedback! We truly appreciate your support and are thrilled you had a great experience.

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