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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality, design, and the meaningful story behind them, such as the use of sustainable materials. Many people appreciate the aesthetic appeal and durability of the watches and sunglasses, finding them to be well-made and stylish. However, some customers were dissatisfied with the product quality, noting issues like parts coming off or difficulties with repairs and battery changes due to design flaws. A few other people also felt that the delivery service was problematic, with items not arriving as expected or getting stuck in customs for extended periods.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers praise the watches and sunglasses for their... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality and craftsmanship... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers experienced significant delays,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love shopping at Triwa! Thos was my fourth purchase and definitely not last. Their customer service is great, they like to keep in touch but you are not bombarded by emails, the watch are even bette... See more

Company replied

Rated 5 out of 5 stars

This watch is really amazing. It's comfortable, it looks good and it is such a good size for someone that isn't used to wearing much on their wrist. You can also see the time in the dark because the h... See more

Company replied

Rated 5 out of 5 stars

,,Det är ett vackert armbandsur!" - Quality meets Fair Pricing. Plus it is simple to repair. I don't see any negativ points.

Company replied

Rated 5 out of 5 stars

Lovely products with a purpose. Great watch from recycled plastic waste, from the sea. Conversation starter whenever worn. Will be ordering again.

Company replied


Company details

  1. Watch Store
  2. Jewelry Store
  3. Sunglasses Store

Written by the company

Watches have, for a long time, been associated with status and tradition. At TRIWA, an acronym for Transforming the Industry of Watches and accessories, we want to use the symbolic value and placement of the watch for something more relevant and create modern statement symbols instead of traditional status symbols. By designing watches with stories that transcend style, trends and status we hope to highlight important issues of our time. We are aware that we are not saving the world by making watches, but we like to think of ourselves as norm challengers and innovators in an industry that needs transforming. It’s time for change. We work with innovative materials, organizations and ambassadors that care about making the world a little better. We call this Time for Change. Designed in our creative studio in Stockholm, our collection of watches is designed to last, start conversations and tell stories. Welcome to the world of TRIWA.


Contact info

4.1

Great

TrustScore 4 out of 5

125 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

The watch arrived as a gift

The watch arrived as a gift. Did not work. When opening the clock to replace the battery, it was Made in China. Poor quality. The mechanism in the hour costs 1 €, so not for recommendation. Too much money, no quality. One hand went off.

December 6, 2019
Unprompted review
Rated 1 out of 5 stars

I bought a pair of sunglasses online

I bought a pair of sunglasses online. The lens was very dark. I returned it and I had to pay for shipping myself since they did not provide shipping labels. I never received a refund and never heard from customer service after repeated attempts to contact. Very poor customer service. World never buy from them.

September 26, 2019
Unprompted review
Rated 1 out of 5 stars

Total garbage. Better buy a Timex

The watches look wonderful of course. But maybe two or three months after getting one it stopped working. I no longer had my purchase receipt for the warranty, so I took it to a repair shop where they told me the case is sealed and it can't be fixed, not even the battery can be replaced! It's a shame that companies these days would still produce single-use products which will last a few months and then have to be thrown away.

September 20, 2019
Unprompted review
Rated 1 out of 5 stars

i ordered Triwa Hu 39 through Indiegogo…

i ordered Triwa Hu 39 through Indiegogo campaign. It looked great on the paper, but when i received, i was very disapointed. All because of one detail. Hour hand is very short, ok, but what is very bad, it is thinner then minute hand. I have never seen anything like this on any watches. It sounds like small detail, but it looks terrible in flesh. I think, that it is some kind of law, that hour minute is thicker or the same (sometimes maybe) then minute hour. This is reason, why i can´t accept those watches at all, it looks so stupid.

May 8, 2019
Unprompted review
Rated 5 out of 5 stars

Got a triwa supanevil as a present …

Got a triwa supanevil as a present about 5 years ago. Nothing to complain. Looks great, good quality and long battery lifetime. My daughter dropped it accidently and the glass broke on the edge because it fell hard on a solid ground. Got great feedback and triwa repaired it fast and at a reasonable price. Great experiences and top watches! Keep up the good work!

January 10, 2018
Unprompted review
Rated 5 out of 5 stars

Great stuff!

I really like this stuff. The coolest design of watches and sunglasses. Excellent quality as well!

May 13, 2016
Unprompted review
Show reviews in all languages. (125 reviews)

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