Troostwijk Auctions Reviews 10,187

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I am extremely satisfied with the way the auction worked, and the subsequent support when the minimum price defined by the buyer was not reached. The price of the scooter I bought was acceptable, and... See more

Company replied

Rated 5 out of 5 stars

Troostwijk offers a great variety of lots and the bidding is very easy. Both the online site and the Troostwijk app are stable and interesting lots are easy to find. My company operates in the field g... See more

Company replied

Rated 4 out of 5 stars

The Troostwijk online site is very good. I have been using it for over 10 years. Its usability has deteriorated a lot recently. It often freezes, it logs you out during bidding, and it only partiall... See more

Company replied

Rated 1 out of 5 stars

When products picked up do no match the lot's description, they and have clearly hidden (masked) damages that cannot be seen in an, they deny any kind of claim and don't give any buyer protection, the... See more

Company replied

Company details

  1. Online Auction Service

Written by the company

Worldwide auctions of industrial assets. Get the most out of it.


Contact info

3.7

Average

TrustScore 3.5 out of 5

10K reviews

5-star
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Rated 5 out of 5 stars

Thank you for your honesty

Thank you for your honesty, quick feedback and good collaboration together. We will be happy to continue working with you!

November 20, 2025
Unprompted review
Troostwijk Auctions logo

Reply from Troostwijk Auctions

Dear Atanas, 
Thank you very much for your review, the great score and you feedback. We are very happy to hear you are satisfied and we hope to continue a fruitful cooperation in the future.

Rated 5 out of 5 stars

Execelent service.

Execelent service.

November 13, 2025
Unprompted review
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Reply from Troostwijk Auctions

Dear Lucian, 
Thank you very much for your review, the score and you kind words. We are happy to hear you are satisfied.

Rated 5 out of 5 stars

I like the idea of 2min every bid rule

I like the idea of 2min every bid rule. The information on the incoming favourite auctions is very accurate not to to much data and not to many emails just accurate. I would add some more information on cars offered on the platform. The vehicle specification is videly known I lack some more detailed information on the condition of the offered example.

November 19, 2025
Unprompted review
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Reply from Troostwijk Auctions

Dear Lech, 
Thank you very much for the review and the score. We are happy to hear you appreciate the communication. If you ever have questions about the specifications of a car, availability of documents, or any other questions, we would be happy to forward the questions to the seller to see if we can answer your inquiries. Especially if you are not in the position to visit the viewing day, which we always recommend doing.

Rated 5 out of 5 stars

fast service

I had few questions about deposit and company stuff and helped me to solve it in few minutes.

November 19, 2025
Unprompted review
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Reply from Troostwijk Auctions

Dear Tamazi, 
Thank you so much for your review and the great score. We are happy to hear your questions were answered quickly and to your satisfaction, if you have any other or further questions, please do let us know!

Rated 3 out of 5 stars

transportation proble

The process of participating in auctions is very easy and clear, but for me, living in Greece, communication and coordination between you and my carrier is always difficult. Fix that and you'll be great.

November 18, 2025
Unprompted review
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Reply from Troostwijk Auctions

Dear Chris, 
Thank you very much for the review and the recommendation. We are happy to hear the process of participating in the auctions is good. You are always advised to give our phone number to your carrier, if they have any questions we will gladly help and inform them and coordinate the collection to the best of our abilities.

Rated 5 out of 5 stars

it was very good

November 17, 2025
Unprompted review
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Reply from Troostwijk Auctions

Dear Kofi, 
Thank you very much for your review and the score. We are happy to hear you are satisfied and hope you will enjoy the lot you won.

Rated 5 out of 5 stars

Reliable and fast.

November 14, 2025
Unprompted review
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Reply from Troostwijk Auctions

Dear Hans, 
Thank you so much for the review and the excellent score. We are glad to hear you are happy and hope you are satisfied with your lot, and if you ever have any questions please do not hesitate to reach out.

Rated 5 out of 5 stars

Fast reply and good comunication

November 14, 2025
Unprompted review
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Reply from Troostwijk Auctions

Beste Jovan, 
Hartelijk dank voor de review en de mooie score! We zijn blij te horen dat je goed geholpen bent en hopen dat je blij bent met je aankoop!

Rated 1 out of 5 stars

I have written you some e-mails

I have written you some e-mails, but you do not answer. It seems like an environment of fraud where the rights of sellers are protected significantly more than those of buyers.

October 16, 2025
Unprompted review
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Reply from Troostwijk Auctions

Dear Ahty, 
Thank you again for the review and for bringing the matter to our attention. I hope we were able to resolve it to your satisfaction and to have shown that as a buyer you do have certain rights and are protected as well, and that is is never our intention to create a negative environment for you. Thank you also for the cooperation and your patience, and have a great weekend ahead.

Rated 3 out of 5 stars

Customer support must be much better.

Customer support must be much better.
Money refund for uncoplete lot, VAT refund taking long or even never you can get money back.
Some partners are very unprofessional as Vavato.

September 26, 2025
Unprompted review
Troostwijk Auctions logo

Reply from Troostwijk Auctions

Dear Moraline, 
Thank you for your review. We are sorry to hear you are not satisfied with us. I do see the VAT on your recent purchases was either not charged or, in a separate case, refunded. I hope, even though it might have taken a while, everything is in order now. If not, please contact my colleagues from Vavato.

Rated 5 out of 5 stars

The lots are well described and documented

The lots are well described and documented, all the procedures are well organised

November 11, 2025
Unprompted review
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Reply from Troostwijk Auctions

Dear Fernando, 
Thank you very much for your review and the score. We are glad to hear the descriptions are accurate and the processes not too complicated. In case you do have any questions, please do not hesitate to reach out.

Rated 5 out of 5 stars

works perfect!

November 13, 2025
Unprompted review
Troostwijk Auctions logo

Reply from Troostwijk Auctions

Dear Parcel.nl,
Thank you very much for the review and the great score. We are happy to hear you are satisfied and hope you will be able to put your recent purchase to good use.

Rated 5 out of 5 stars

Excellent service

Excellent service! I am very happy with my experience. I needed help to change my invoices from private to my business account and the team assisted me very professionally. They reissued my invoices correctly with 0% VAT (reverse charge) and the communication was fast, clear and friendly. Everything went smoothly from start to finish. I appreciate the support very much. Highly recommended – thank you!

November 10, 2025
Unprompted review
Troostwijk Auctions logo

Reply from Troostwijk Auctions

Dear Fatme, 
Thank you so much for your review, the score and the nice words. We are very happy to hear you were assisted correctly, professionally and swiftly. Thank you also for the recommendation, that is much appreciated and we were glad to be of help.

Rated 5 out of 5 stars

Transparency

Transparency

November 11, 2025
Unprompted review
Troostwijk Auctions logo

Reply from Troostwijk Auctions

Dear Joel,
Thank you very much for your review and the score. We are happy to hear the process was transparent and hope you got all the information needed to make an informed decision. If there is ever any questions, please do let us know and we would be happy to assist.

Rated 5 out of 5 stars

honesty

Very good prices and a variety of products

November 10, 2025
Unprompted review
Troostwijk Auctions logo

Reply from Troostwijk Auctions

Hi,

Thank you for your feedback! 
Great to hear you’re happy with the prices and wide range of products.

Rated 5 out of 5 stars

Great platform where I bought and sold…

Great platform where I bought and sold already a lot of items. Thanks for such a good application.

November 10, 2025
Unprompted review
Troostwijk Auctions logo

Reply from Troostwijk Auctions

Hi Ilijad,

Thank you for your kind feedback! We’re glad to hear you’ve had great experiences both buying and selling on our platform.

Rated 5 out of 5 stars

The platform is very easy to use

The platform is very easy to use! I hadn’t participated in any auctions before, but I’m glad I discovered your service (or rather, that you found me). Selecting products and making payments was simple and straightforward. So far, everything has gone smoothly. I chose one of the recommended couriers from your platform, Pick This Up Company, and I hope the delivery process goes just as smoothly as the auction itself. Great job, team!

November 9, 2025
Unprompted review
Troostwijk Auctions logo

Reply from Troostwijk Auctions

Hi Alin,

Thank you for your wonderful feedback! 
We’re delighted to hear your first auction experience went smoothly and that you found the platform easy to use. We hope the delivery goes just as well!

Rated 5 out of 5 stars

First win!

I am still in process of receiving my first win bid, but all process was easy and understandable!

November 6, 2025
Unprompted review
Troostwijk Auctions logo

Reply from Troostwijk Auctions

Hi,

Thank you for your feedback! We’re glad to hear the process has been easy and clear so far, we hope the delivery goes just as smoothly.

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