I bought their chain lube kit for my royal enfield classic 500. I used the product as instructed by using the cleaner spray and supplied brush which worked very quickly and very efficiently, I then dr... See more
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I placed my order everything was in stock and was delivered very quickly.Im really impressed with everything I received and I shall b ordering from them again in the future
Hi, just received my Black Friday cleaning kit. Good delivery time and tracking updates. Arrived in good condition apart from a small leak from one of the lube bottles. Monkey Juice cleaner concentrat... See more
Company replied
Its hard to write a product review as i have never received the product - but there has been zero customer service so far. Ordered a Black Friday special on the 1st of March - super excited to get a c... See more
Company replied
Company details
Written by the company
Tru-Tension designs, manufactures and sells a range of high-quality maintenance solutions. All of our products are designed to withstand regular use while maintaining affordable prices. There is nothing quite like our leading products, the Tru-Tension Chain Monkey and Belt Monkey, on the market. Patent protected, our innovative designs have helped motorcycle and motorsport enthusiasts across the globe achieve precise chain and belt tension. Tru-Tension also design and formulate high-performance lubricants and cleaning products to keep all moving components and bodywork in the best condition for reduced wear and increased performance. Our products are right for all levels of enthusiast; whether you are an inexperienced rider, a daily commuter or a competitive racer. Our products are sold through our own website and various other online and offline retailers.
Contact info
United Kingdom
- Info@tru-tension.com
- www.tru-tension.co.uk
4.1
Great
448 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Spray away
Ordered a discount package very quick delivery.
Have used the various sprays and cleaning equipment.
Top stuff left my bike and transmission spotless and looking like new
November 2, 2023
Unprompted review
Amazing products at a good price
Amazing products at a good price. Never found anything for my motorbike that I'm this happy with. I wouldn't buy anything else.
November 1, 2023
Unprompted review
Useful tool
September 20, 2023
I bought the snow foam
I bought the snow foam, to try it & I am not disappointed at all.
October 28, 2023
Unprompted review
Love the products
Love the products, very fast secure delivery. Only reason I didn't give 5 stars was that there was a small product leak which made the box soggy but it smelled great when opening up !!
October 24, 2023
Unprompted review
Can't give a 5 star review yet as I've…
Can't give a 5 star review yet as I've not had the chance to use the products so I will come back when I have but the items I ordered all turned up really well packaged and within a few days of ordering and certainly seem to be good quality. Very happy so far
October 23, 2023
Unprompted review
Adverts attractive and very clear with…
Adverts attractive and very clear with some new products not available elsewhere.
October 1, 2023
Unprompted review
The bike cleaning gel was good
The bike cleaning gel was good, i got 2 uses of the chain lube before it solidified in the bottle, never seen any other brand do this
August 21, 2023
Reply from Tru-Tension Ltd
Hi John,
Thanks for your message. Can we ask where do you store your lube? As we recommend keeping the lube at room temperature in a dry environment. If you're keeping your lubes outside in garages, workshops or sheds the lube may solidify due to the top-end formula used to ensure it sticks to your chain.
All you need to do is give the lube a shake and it'll be good as new again. I've inputted a link from our Instagram page that shows this in detail.
https://www.instagram.com/p/Cxz8uu3MEOs/
Thanks, John. Hope this helps!
Tru-Tension Team
I recently ordered the tyre bundle but…
I recently ordered the tyre bundle but didn’t receive the tyre monkey within the bundle. Very disappointed as that was the whole reason for my purchase
October 9, 2023
Unprompted review
Reply from Tru-Tension Ltd
Hi Dom!
Thanks for reaching out. I've just looked into our email system and can't see that you've reached out regarding this? We do apologise if we've missed any correspondence. Our team is always happy to help with issues but unfortunately, we cannot help without initial contact.
We would be happy to rectify this and send you a replacement Tyre Monkey. If you could respond to the email our customer service team has sent you, that would be great so we can sort this ASAP.
Thanks, Dom!
Tru-Tension Team
Always use Tru-Tension
Always use Tru-Tension. Lube stays on great and the Chain Cleaner gives a good degrease on your chain. It's also the best smelling chain lube I ever had. Won't buy anyone else
October 8, 2023
Unprompted review
Totally does what it says it does,nice…
Totally does what it says it does,nice clean bike clean chain and nicely lubricated and decent price for the bundle.
October 7, 2023
Unprompted review
Excellent product
Excellent product. My go to chain cleaner and lube. No longer use any other 👌🏻 no downside apart from wanting a banana milkshake every time I’m done 🤔
October 6, 2023
Unprompted review
Longer lasting chains
Since switching to Tru-Tension all weather chain lube my chains last about twice as long as when I used Muc-off lube.
And I don't have the apply so often.
October 3, 2023
Unprompted review
Fairly priced bundles and amazing…
Fairly priced bundles and amazing quality and service! Love that the lubes and cleaners smell so nice. Regular customer, would recommend!
September 30, 2023
Unprompted review
Cycle Drivetrain Cleaner & Tungsten All Weather Lube
I didn't really believe the reviews I'd seen but there's no doubt now that I've tried them myself, both are fantastic products the lube in particular is a game changer!
September 28, 2023
Unprompted review
Very late arrival, I had to chase for my order, and it's cracked
After placing my order and hearing nothing, I contacted them via their Contact Us on the website, still nothing, so emailed them. 2 days later ( day 8 ) after placing my order, all I got was an email saying your order is on it's way, like an automated one. This was a gift, which arrived 13 days after placing, with no explanation or apology. Also the product had a crack in it, so it's going back and requesting a full refund. I'm a sponsored MTB content creator and have a lot of followers and will be putting this negative feedback on my channel.
September 21, 2023
Unprompted review
Reply from Tru-Tension Ltd
Hi Barry,
Thanks so much for your message and we're sorry you feel like you've had a bad experience with us.
I can see that you first messaged us on the 21st September and the team responded to you on the 25th. Our offices are closed over the weekend, so two business days later is the quickest our team could get to your message - we apologise that this was a long delay. This was a written response by our customer service rep as we try not to use automated messages where possible to ensure a more personable experience.
Sorry to hear that your item was delivered cracked - I am unable to see any further correspondence from yourself regarding this? Of course we would be happy to help you with this, but we would need you to contact us with which product has a crack in so we can sort out a replacement.
Thanks for reaching out,
Tru-Tension Customer Service
Fantastic product
Fantastic product. I have a few of their products but the Cable Lube Tool is brilliant. So easy to use and it really works.
September 21, 2023
Unprompted review
Would definitely recommend
Great stuff for cleaning works really well, with quick and easy delivery
September 20, 2023
Unprompted review
The tire monkey is the Best to remove…
The tire monkey is the Best to remove and install tires!!
September 19, 2023
Unprompted review
Bought the tyre lever device haven't…
Bought the tyre lever device haven't used much yet but the design quality looks really good, sturdy and strong looking plastic
September 19, 2023
Unprompted review
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