TruClothing.com Reviews 

2,882
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly fast shipping, dependable delivery times, and the exceptional overall quality of the stylish suits and garments they purchase. Many people note that the online ordering process is remarkably straightforward, and any necessary size exchanges or returns are handled smoothly by the helpful team. Some reviewers were not happy with sizing inconsistencies, noting that items often ran significantly smaller than expected, requiring careful consideration before buying. However, some people mentioned encountering frustrating experiences with customer support responsiveness and difficult return processes that created unexpected hurdles.

What people talk about most

Product

Clients share positive opinions on product quality, praising the gorgeous materials, affordable prices, and... See more

Quality

Users describe positive interactions with quality, consistently highlighting the fantastic fabric, affordable... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast and reliable shipping... See more

Order

People report positive experiences with order, highlighting fast shipping and great product quality.... See more

Customer service

Consumers experience divided opinions regarding customer service, reflecting both strong praise and severe... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TruClothing is my 'go-to' retailer when it comes to work, or special event, attire. This was my fourth suit from them. The choice, and quality is amazing, the fit is perfect, and the price is extr... See more

Rated 5 out of 5 stars

Absolutely blinding suit and tie, top quality, great fit and good price too! Ordered on Sunday suit delivered on Wednesday (Monday was a bank holiday too) HIGHLY RECOMMEND

Rated 5 out of 5 stars

Fantastic service. Bought a suit for my son's prom and initially ordered the wrong size jacket, it was so easy to send back and within the week new size delivered back to us, excellent customer servic... See more

Rated 5 out of 5 stars

Lovely suit, I bought a three piece suit for my sons prom, wss affordable and it looked good on him. Excellent customer service, I had missed applying the discount voucher the team refunded that for m... See more


Company details

  1. Men's Clothing Store
  2. Activewear Store
  3. Leather Goods Store
  4. Shoe Store
  5. Women's Clothing Store

About TruClothing.com

Written by the company

TruClothing was the birth child of a long-running family business that originally started in the early ’80s. Back then, 5 brothers came with nothing to the UK to make a better life for themselves and their families & had a vision of manufacturing, wholesaling & retailing natural leather goods such as bags and jackets.

The business grew from strength to strength, starting in the Petticoat lane market and then expanding to 30 stores across the UK at its peak!


At TruClothing, keeping our customers happy is always our number 1 priority we do this by striving for perfection in everything we do, from selecting the vast range of products we have, keeping up with the latest trends, and ensuring the quality is second to none and providing all this at low prices all year round.


All our pictures are taken in-house, never glossed or filtered, so what you see is what you get! We believe this is vital for our customers to get a true understating of our products.


We at TruClothing love speaking with our customers to help with sizing, returns or even advice on what to wear for occasions such as proms, weddings, work, a night out or even your first date! We are available on the phone, by e-mail or by live chat.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(2,882)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prom purchase

Very pleased with the cut & the cloth of the Gatsby suit which I purchased for my son's prom. After waisting many hours suit shopping I gave online ordering a try. The images you see are a true representation of the garment. My initial order was too large. I was given advice on how to exchange for another size. Within 3 days I had the replacement which fits perfectly. Customer service was good. Would definitely purchase again.

April 10, 2023
Rated 4 out of 5 stars

Good... !BUT!

The overall quality is good. It worth the price. Shipping is super fast! But there is a very worst point of failure.. the waistcoat pockets are fake!! I have read other reviews about this problem but I thought was a mistake! I asked to support but they couldn't help me. It's a real shame, they make beautiful vintage clothes, very fast shipping, exceptional services and then they don't make pockets where they should be in this kind of suit... it's like build cars without one wheel!

April 11, 2023
Rated 5 out of 5 stars

great items and easy returns

As we weren’t sure about suit sizes for our 16 year old, we ordered 2 with the intention of sending one back after trying them both for size. They arrived quickly and were both really good quality suits. Delighted with the one we kept hold of and returning the other was straightforward and a refund promptly received. Would definitely recommend and will use again in the future.

April 4, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great experience- Very fast delivery, good quality items, no false advertising and items packaged with care. So pleased and will shop again

April 9, 2023
Rated 5 out of 5 stars

Great customer service, lovely quality suit

Perfect suit received today, it is beautiful!
Truclothing worked really hard to ensure that the issue was resolved. Thank you!

Truclothing have worked quickly to rectify the situation and have kept me up to date with communication.
I am looking forward to receiving an exchange and have been assured that this time it will be in perfect condition.

Unfortunately the suit had flaws in the Jacket. I have returned as defective . I didn’t expect this from a quality suit. I have asked for an exchange as the suit is lovely. Provided the exchange goes smoothly I will then up the star status.

April 16, 2023
TruClothing.com logo

Reply from TruClothing.com

Hello,
thank you for your feedback. We really apologize that the jacket was deliaved defective. as this is not the service we are looking to provide to our customers. We will check better the quality when we process the exchange and make sure that no damages/defects.
Thank you!

Rated 5 out of 5 stars

Outstanding quality & service!

Ordered this suit on the Friday arrived the Monday! It’s absolutely stunning. Beautifully packaged so pleased the quality is outstanding! Can’t recommend this company high enough. They emailed to ask about delivery how it arrived & when etc. you won’t be disappointed ordering suits from here. Would give more stars if we could!

March 24, 2023
Rated 5 out of 5 stars

Great Service

Suits seem to be well priced and of a high standard.
Constant communication throughout the ordering and delivery process puts your mind at ease.
Overall a good experience and would use again if/when needed.

April 6, 2023
Rated 1 out of 5 stars

Did not arrive on time with special delivery

Ordered one day delivery and paid extra (ordered after 4pm on Thursday but still should be expected to arrive on Saturday) and it didn’t arrive on time. Packaging was broken at the bottom but didn’t affect the items. The delivery driver didnt even wait one minute after knocking on my door, almost left before someone got my package. Not ok at all. Won’t order from this company again. Really unfair. Couldn’t track my package through the app the have set up - no idea why? I did everything correctly because other orders were tracked. Very disappointed and will return the items because I needed the to arrive earlier and not later than expected and don’t need them anymore.

April 5, 2023
TruClothing.com logo

Reply from TruClothing.com

Hello,thank you for the feedback.
We emailed you earlier today to clarify your situation, and have not received any reply, but instead a feedback.
1- Please note that you ordered on the 6th of April after 4 PM (8:20 PM to be exact) and 7th &10 of April were official/bank holidays, and we do not work on official/bank holidays. Also the weekends are days off for the warehouse, all this information is available on our shipping policy section which is easily accessible at the website.
So, this means your order would have been shipped on the next working day, which was the 11th, and we did ship it out that day, and you received on the 12th, so as per our policy, the parcel was delivered on time. So please refer to the shipping policy of the company before ordering in the future, to avoid any confusion.
About the tracking, we have not had any issues with the tracking from our other customers, so maybe it has been a glitch on the moment, but we apologize for the trouble it might have caused, and we will double check it on our end.
2- In regards to the delivery itself, we use 3rd party carriers, and unfortunately we are not able to control them since they do not work directly for us, however we really apologize for the inconvenience caused by the driver, and we will raise this as a complaint with the shipping company directly.
Thank you!

Rated 4 out of 5 stars

I ordered two thobes in black and white…

I ordered two thobes in black and white color, however white one was dirty. I requested an exchange and was given a voucher for shipping it back. However, instead of an exchange I was refunded the charges although I wanted the thobe not the payment / refund. Black thobe is good quality though.

March 23, 2023
Rated 1 out of 5 stars

Really disappointed as lovely…

Really disappointed as lovely waistcoat, but there were so many faults. The waistcoat arrived in a black bag with no interior packaging to keep it safe and so it was extremely creased. A button was missing, the tie at the back was sewn into the lining, and there were a lot of loose strands. And payment to return a faulty item seems particularly unhelpful.

April 3, 2023
TruClothing.com logo

Reply from TruClothing.com

Hello, thank you for your feedback and we really apologize for the condition in which the items were delivered. We have raised the issue with our warehouse and will make sure that this does no happen again. In regards to the return, you will not need to pay, we will refund the fee that you have paid, and you will recieve the refund for it within a few days. Once again we really are sorry for the inconvenience caused and please do not hesitate to contact us if there will be any other issues.

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