Truecaller Reviews 247

TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, most reviewers were unhappy with their experience overall. Many customers found the app to be poorly designed and not properly tested, leading to numerous pain points and a lack of effective change control. People frequently reported issues with the app's core functionality, such as not identifying calls correctly, receiving spam calls immediately after installation, and problems with blocking unwanted numbers. The service was often described as useless and unreliable, with some users experiencing their phones hanging or other apps not working properly after installation. Reviewers also expressed significant dissatisfaction with customer service, citing poor response times, ignored emails, and difficulty canceling subscriptions or getting refunds for non-working products. Conversely, a small portion of people felt the app was very helpful and effective at blocking calls, even stating it was better than comparable apps and that they were satisfied with its performance.

What people talk about most

Application

Reviewers highlight negative aspects of the app, with many expressing dissatisfaction and even hatred for it,... See more

Customer communications

Reviewers express frustration with contact features, noting that the app often fails to identify callers not... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many finding the app helpful and... See more

Service

Clients share negative opinions on service, with many describing it as unsatisfactory and expressing... See more

Product

Customers had negative experiences with the product, with some reviewers advising to avoid the app entirely... See more

Reviews shaping this summary

Rated 2 out of 5 stars

As a former Project Manager, it looks like this product was not properly beta tested for good UX UI Design. So let me explain. I add a number series that I want to block, call it 571 because I am gett... See more

Rated 2 out of 5 stars

Not the best experience honestly, at first it could identify basic calls but I still get calls from numbers and the app Is unable to identify them . I had to hire a personal sleuth I met on instagram... See more

Rated 1 out of 5 stars

I downloaded this app and immediately got random numbers and text messages. I also had my bank account hacked and had to flag the fraud department to stop any further attempts. Please avoid this compa... See more

Rated 1 out of 5 stars

If I could give zero stars I would. I have been paying for premium product and after updating to new iPhone, it no longer activates the screening, I have tried to get support and have been ghosted an... See more


Company details

  1. Software Company

Written by the company

We make it easier to know who’s calling and why. From identifying unknown numbers to stopping scams, Truecaller gives you the tools to communicate safely and with confidence.


Contact info

2.0

Poor

TrustScore 2 out of 5

247 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Good

Good
Easy to use

July 11, 2023
Unprompted review
Truecaller logo

Reply from Truecaller

Thanks for sharing!

Rated 1 out of 5 stars

True Caller Invade Privacy and can't…

True Caller Invade Privacy and can't delete personal info

July 3, 2023
Unprompted review
Truecaller logo

Reply from Truecaller

Hey there! You can delete your information whenever you want. Visit the privacy center in your app and choose to delete your data. If you need more help, please contact our support > support@truecaller.com

Rated 1 out of 5 stars

I subscribed to Truecaller Premium from…

Update:
I've got my refund, but they scam people even though I canceled my subscription they charged me for extra year and I found out that multiple people have the same issue with them.
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I subscribed to Truecaller Premium from their website but have been unable to access the premium features on my phone for days now.

Support responses have been repetitive and unhelpful. I think they don't even read my responses just repeat the answer again and again.

June 12, 2023
Unprompted review
Rated 1 out of 5 stars

"TRUECALLER" are based in India where the troubles/harassments/scams come from

"TRUECALLER" if you read, their terms and conditions at the very end you will see that, they are based in India New Delhi,the country where most calls come from !!!

May 29, 2023
Unprompted review
Truecaller logo

Reply from Truecaller

Hey there, we think you have this mixed up. We are actually headquartered in Stockholm, Sweden. Because there are so many scams and harassment calls in India, that is where we have organically grown to be a very needed and popular app. Therefore, we opened more offices in India to help be a local presence and understand the people who use our app.

We also have offices in Nigeria, Kenya, Colombia and the U.S.

Rated 1 out of 5 stars

Terrible experience with scamming developer

Premium service not activated even after multiple attempts to contact support.
I purchased truecaller premium from Google Play Store and the money was deducted from my card. The app did not update my subscription and shows as if it was never paid. I contacted support multiple times, day after day and they initially claimed that I never made the payment even though I shared proof from Google Play Store. After this, any support ticket I opened was closed without any communication and they claimed it is resolved. I looked through reviews on the play store and it seems that taking money and not activating premium service is a trend and the developer is scamming customers. I tried to get a refund from Google but they claim that it does not meet their policies and I should contact the developer myself. This is just so frustrating.

April 25, 2023
Unprompted review
Truecaller logo

Reply from Truecaller

Hey there, sorry to hear this. We are an Editor's Choice developer on Google Play, and have over 350 million people with a 4.5 star rating. Like many apps, we do not handle payments for subscriptions - that would be 100% Google Play. If money was deducted through your bank account, but not credited through Google's subscriptions, you need to be speaking to Google Play about why it would not be linked properly. Happy to discuss this more to resolve it - please let's open this conversation again by contacting us through support > support@truecaller.com.

Rated 1 out of 5 stars

Brug det ikke

Brug det ikke, når først dit nummer er i deres system, vil du modtage opkald, som du ikke engang kender. Alle steder fra, det virker ikke som et opkalds-id og blokering program i min øjen Virker mere som et program, der kan sende alle slags lort til dit mobilnummer

Don't use it, once your number is in their system you will receive calls that you don't even know. Of all places, it doesn't work like a caller ID and blocking program in my eyes Seems more like a program that can send all kinds of crap to your mobile number

April 22, 2023
Unprompted review
Rated 5 out of 5 stars

Been using Truecaller for a couple of…

Been using Truecaller for a couple of years and never had any problems and can't for the life of me understand the bad reviews. All I can think is user error configuring blocking ect, The app blocking phone calls with a secret settings made me lol

January 28, 2023
Unprompted review
Rated 1 out of 5 stars

When I first installed this app

When I first installed this app, I'd find that some of my contact got missing, deleted from my contact list! I thought maybe it was some mistake of mine the first time. But it happened repeatedly, each day one or two of my contact list numbers would get missing.
Then, I couldn't delete a number. Each time I deleted a number, I always found it on my contact list the next day.
It keeps my phone lagging. When a call comes in, I only hear the phone ringing but I can't answer the call cos the caller id wouldn't come up and there was no option to answer the call!
So, I deleted the app and I've never had any problem of such ever since!

October 26, 2022
Unprompted review
Truecaller logo

Reply from Truecaller

Hey! Sorry to hear about your experience. Truecaller would never delete your contacts randomly. If you notice the app being buggy, we suggest reinstalling and it should fix any issues.

Rated 1 out of 5 stars

Where do I begin

Where do I begin? I downloaded TrueCaller and cancelled within 24 hours 7 days before the trial expired. I was than charged for this app. that I cancelled. My bank has tried to dispute this charge but they are refusing to credit me. I contact True Caller and provide hard evidence and they say I was never charged, however after sending all of my bank correspondance they have NOT yet responded after 13+ emails to them. Horrible app. - horrible and lack of customer service, I will leave negative feedback on every site for this company, no one should have to experiance what I went thru and months later still no update and no credit.

August 8, 2022
Unprompted review
Truecaller logo

Reply from Truecaller

Hey there. You might have been charged via your app store, but should have been accredited back (hence us saying you were not charged by Truecaller). Would really appreciate if this is the case to let us know. //Team Truecaller

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