True Protein Reviews 

200
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting their clean, natural ingredients and delicious taste. Many highlight the absence of artificial flavors and unpleasant aftertastes, making them enjoyable. People also frequently mention the products are easy to digest, avoiding bloating or discomfort. The company is highly regarded for prompt service and fast delivery, with many customers receiving orders quickly. Reviewers consistently praise the helpful and responsive customer service, which effectively resolves issues. Consumers find the products mix well and are effective for fitness and wellness goals, contributing to strong recovery and overall well-being.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the high quality... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the high-quality ingredients and... See more

Delivery service

Clients share positive opinions on delivery service, consistently highlighting its speed and efficiency. Many... See more

Order

Reviewers highlight positive aspects of order, with many expressing their intention to order again due to the... See more

Customer service

People report positive experiences with customer service, often highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've tried many different whey protein brands, but True Protein has been my favourite in Australia. It tastes the cleanest, feels very light on my stomach, and is easy to digest. I never feel bloat... See more

Company replied

Rated 5 out of 5 stars

We have been True Protein customers for about 12 months now. After trying lots of other brands our gym introduced us to True protein which has been fabulous. We are daily users of French vanilla col... See more

Company replied

Rated 5 out of 5 stars

Perfect post workout ready made vanilla protein shake that actually tastes delicious with no horrible aftertaste . Fuels me for the morning , don’t have to think about it , great for on the go . The c... See more

Company replied

Rated 5 out of 5 stars

Ordered my first True WPI 90 Whey Protein Isolate in March/April, love the flavour as it doesn’t have those artificial taste, but really good chocolaty flavour! Goes really well with either milk, alm... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Pharmacy

Information provided by various external sources

We have a passion for everything Health & Fitness. • Australia's best tasting protein powders • 100% Taste • 100% Natural • 100% True


Contact info

4.9

Excellent

TrustScore 5 out of 5

200 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(200)

109 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Great customer service. I ordered some products and accidentally missed the free gift during checkout. I emailed them and they sorted it out straight away with no hassle. Really impressed with the quick response and how easy they made it. Much appreciated!

February 11, 2026
Unprompted review
True Protein logo

Reply from True Protein

Thank you so much for your kind words, Robert, it is a pleasure to hear that we could get your free gift sorted for you so quickly and easily.

Rated 5 out of 5 stars

Miracle product - Phenomenal customer service

Two reasons why I'm giving this company 5 stars.

First I'll talk about the product. I have the most sensitive gut I know. After all the tests, long story short I'm basically intolerant to sugar and lactose - fun I know! Anyway, I also am an avid gym-goer and love working out. Prior to True Protein I was yet to find a protein powder that didn't make me sick. I tried, rice, pea, peanut, hemp, almond etc. All of them are full of gums and emulsifiers but also their core ingredients were causing me GI distress. Along comes True Protein - Natural Isolate (little to no lactose). No flavours, no add-in just the protein I need to build muscles. I can even do 2 scoops on heavy lifting days with water without that heavy bloated feeling straight after!

Here's where True Protein kicked it up a notch for me.
As above I've got a very dramatic stomach. In error I accidentally ordered 2 x vanilla instead of 2 x natural. If I consumed the vanilla, they would make me sick, not anything to do with the product, just my super sensitive gut. Anyway, I contacted True Protein and within an hour they had contacted me back to organise to get the parcel redirected back to their warehouse and once that was confirmed they sent me out two natural. This was phenomenal service. What I was expecting was, "Sorry, once it arrives, just send it back at your cost" - What I got was sensational friendly service, no additional cost to me even though it was my error and the time the natural flavour arrived, felt like there was zero delay. Can I also add too, they threw in 2 microfibre gym towels that are lux quality!!

I have found my protein and I have found the company I plan to buy from going forward.

January 29, 2026
Unprompted review
True Protein logo

Reply from True Protein

Hey Adam, thank you for sharing such a detailed review of your experience with us.

We are so pleased to hear that our WPI is working well for you. Navigating sensitivities can be difficult, so it is great to know you can finally fuel your workouts without any discomfort.

We also appreciate the kind words about our team. We always aim to fix ordering errors quickly and we are glad we could get those swapped over for you without any fuss. It is lovely to hear the gym towels were a welcome addition too.

Rated 5 out of 5 stars

Great customer service

I had an issue and the customer service was very responsive and they fixed everything. The products are great, I can't fault this company. Also delivery is super fast. New customer but will definitely be reordering.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great Protein

Initially i was surprised by their wide range of protein powder flavours. Had to try the salted caramel which is amazing and so too is the trusty vanilla. I also find this protein to be very easy on digestion
Their customer care is very helpful and responsive.
Would definitely recommend their products

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Six stars

Excellent products and just as excellent customer service. Over the years I’ve bought so much stuff from this company and everything tastes so good. Moreover, often I have reached out to their customer service about questions and the very occasional return - they are prompt, responsive and very accomodating. I highly recommend True Protein.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

The best protein powder to exist

The best protein powder to exist. High quality, great flavours, and doesn't have that gross protein after taste like some powders do. Iv'e never turned back since trying this brand.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Not the cheapest but the best!

Not the cheapest, but definitely the best. The great points of this company and its products:
- Australian made!
- Awesome service and you can actually communicate with someone from Australia, and quickly!
- High quality product which does what its supposed to do (I can only speak with regard to 'fuel' and their WPI 90 Protein'.

I'll be back!

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Our go to protein!

- Great customer service
- Incredibly quick delivery times
- The quality of the product is outstanding, it's the only protein powder we use now
- Nowhere near as expensive as other brands

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

I love True Protein's products and customer service.

I love True Protein's products. They are clean and quality. Since I am a loyal customer, I reached out asking whether they could offer me a discount on a bulk order. They responded promtly and made me aware of current offers on bulk orders and upcoming promotions as well. I was even looked after with a discount code and a voucher because of my loyalty/ order history. Extremely grateful and happy with True Protein!

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Products and Service!

Not only are the True Protein products awesome but my recent experience with the support team has been truly exceptional.
I had a minor problem with one of my items, they addressed it quickly and surpassed my expectations in terms of service.
It isnt often you are surprised by great customer service, but the True Protein team definitely made a positive impression.
Thank you and Well done!

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, great flavours and brilliant Customer Experience Specialist in Tahis. Somehow I managed to order entirely the wrong flavour WPI 90. But thanks to Tahis I was able to return my incorrect order and have the my intended flavour sent to me.

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

True Protein #1

I have been using a number of True protein products over the past year. I love them all. In conjunction with my training, I feel amazing. The Protein powders are the best I've tried. Great flavours and easily dissolved.
The greens and gut health have helped me immensely. I'm so stoked to have found this company.

February 23, 2024
Unprompted review

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