Ordered a seat cover which when it arrived was the wrong one. Contacted Jason at Customer Service who apologised for the problem explained the process of returning the incorrect item and sent the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After 2 1/2 week I had not received my ordered. Whilst the tracking information showed it being delivered, I had not received. This was confirmed when true shopping investigated and the parcel was l... See more
AVOID THIS COMPANY! I purchased 2 chairs from this company via Ebay last week. They arrived very badly damaged. The wood on both chairs had massive cracks / splits as well as chipped wood and rusty... See more
Waited delivery a little longer. Received good quality, convenient, can be quickly assembled and disassembled. It's generally super nothing to twist, look for bolts. If assembled in 10 minutes, the... See more
Company details
Written by the company
Founded in 2003 Trueshopping are a UK based online department store offering a wide selection of products at competitive prices, backed by a fast and efficient delivery service. We deliver a wide range of products including bathroom suites, DIY tools, garden furniture, home accessories and bedroom furniture.
Contact info
Edward Merton House, Park Gate Close, Bredbury Industrial Park, Bredbury, Stockport, Cheshire, SK6 2SZ, Stockport, United Kingdom
- 01636 858378
- help@trueshopping.co.uk
- www.trueshopping.co.uk
3.8
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 stars all the way for easy…
5 stars all the way for easy transaction, delivery, communication, and all on time. Super excellent service. Staff are amazing and very well trained in their products. Highly recommended and will defo use again!!! Thank you .
April 25, 2023
Reply from Trueshopping
Good Afternoon
Thank you for your feedback on our service.
Kind Regards
The Trueshopping Team
Very helpful staff
Very helpful staff. They quickly resolved my delivery issues with Hermes and sent my parcels with another carrier. Knew their products well and understood my requirements
April 18, 2023
Reply from Trueshopping
Good Afternoon
Thank you for your feedback on our service.
Kind Regards
The Trueshopping Team
petrol grass trimmer
I FIND THIS PETROL TRIMMER HARD TO START AND I BUSTED MY FINGER IN DOING SO I AM VERY UNHAPPY WITH IT WOULD SEND IT BACK FOR ANOTHER ONE THAT IS EASY TO START
April 10, 2023
Reply from Trueshopping
Dear Andrew
We are sorry to hear your feedback on your purchase.
Please could you get in touch with our customer service team with an order number as we don't have one attached to your review so we can look into this for you.
Kind regards
The Trueshopping Team
Still waiting on delivery of the item
Still waiting on delivery of the item, not happy at all, been over a week now.
April 10, 2023
Reply from Trueshopping
Dear Gareth
We are sorry to hear your feedback on your purchase.
Please could you get in touch with our customer service team with an order number as we don't have one attached to your review so we can look into this for you.
Kind regards
The Trueshopping Team
On time good price and did the…
On time good price and did the job..can't ask for anything more. Well dine
April 9, 2023
Reply from Trueshopping
Dear David
Thank you for your feedback, its great to hear your comments.
Kind Regards
The Trueshopping Team.
I had a great experience shopping for…
I had a great experience shopping for garden furniture at this store. The staff were very knowledgeable and helped me choose the perfect pieces for my outdoor space. The quality of the furniture is exceptional, and I am very happy with my purchase.
March 3, 2023
Unprompted review
Reply from Trueshopping
Dear Kathleen
Thank you for your feedback on your purchase, please be assured we will pass on your comments.
Kind Regards
Trueshopping
great service thanks
March 10, 2023
Reply from Trueshopping
Good Afternoon
Thank you for your feedback on our service.
Kind Regards
TrueShopping.
Reply from Trueshopping
Good Afternoon
Thank you for your feedback, Its great to hear your comments.
Kind Regards
Trueshopping
Send me the correct replacement fuel…
Send me the correct replacement fuel tank and when they don't reply to my emails and phone calls
February 22, 2023
Reply from Trueshopping
Good Afternoon
We are sorry to hear your feedback on your purchase.
Please could you get in touch with our customer service team with an order number as we don't have one attached to your review so we can look into this for you.
Kind regards
The Trueshopping Team
Reply from Trueshopping
Good Afternoon
Thank you for your feedback, Its great to hear your comments.
Kind Regards
Trueshopping
Good service
Good service. My order was acknowledged, the despatch was notified and it was delivered when they said.
February 6, 2023
Reply from Trueshopping
Good Afternoon
Thank you for your feedback, Its great to hear your comments.
Kind Regards
Trueshopping
Great product which fitted my strimmer…
Great product which fitted my strimmer perfectly and was delivered very quickly thsnk you
January 15, 2023
Reply from Trueshopping
Good Afternoon
Thank you for your feedback, Its great to hear your comments.
Kind Regards
Trueshopping
My order was never received
December 8, 2022
Reply from Trueshopping
Good Afternoon
We are sorry to hear your feedback on your purchase.
Please could you get in touch with our customer service team with an order number as we don't have one attached to your review so we can look into this for you.
Kind regards
The Trueshopping Team
The tool boxes
The tool boxes, a set of three arrived earlier than expected with no damage at all. They surpassed my expectations in quality and robustness.
I give 5 stars for this purchase and look forward to shopping for other goods.
November 28, 2022
Reply from Trueshopping
Good Afternoon
Thank you for your feedback, it's great to hear your comments on your purchase.
Kind Regards
The Trueshopping Team
Excellent customer service from Jason
Excellent customer service from Jason! My order arrived, but was incorrect. One email to have the item replaced and get the other one returned 👍👍
November 14, 2022
Reply from Trueshopping
Good Afternoon
Thank you for your feedback, it's great to hear your comments on your purchase.
Kind Regards
The Trueshopping Team
Good customer service but disappointing product .
Good customer service . Efficient and friendly. However the multi purpose wheelbarrow I purchased as a gift arrived with broken part . As part broken not able to be replaced another barrow quickly dispatched to me . This arrived with missing part and base dented . I returned both and have asked for refund which I am waiting for as am very upset and disappointed at quality of product . Not worth the £100.
November 2, 2022
Reply from Trueshopping
Good Afternoon
Thank you for your feedback, please be assured we will pass on your comments.
Kind Regards
The Trueshopping Team
Reply from Trueshopping
Good Afternoon
Thank you for your feedback, it's great to hear your comments on your purchase.
Kind Regards
The Trueshopping Team
Nothing went wrong this time but…
Nothing went wrong this time. However, with a previous order, I was sent two incorrect items and was eventually told that the item I ordered was no longer available. I was promised a refund but this has still not arrived.
October 13, 2022
Ordered part for strimmer
Ordered part for strimmer , item described as new . Item sent was wrong part and was second hand and dirty. I have complained via email and reply saying this was error and full refund to be sent . Still awaiting this !!!
October 5, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.