Had a query with billing so called and spoke to Bethany Stone and Jon Higgins. Found the whole experience very pleasant and efficient unlike a 5 week nightmare with BT recently. How refreshing to find... See more
Company replied
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See what reviewers are saying
I reported a dead landline at 10.00 hours on the 14th February to be advised Open Reach/Bt were quoting a forty eight hour service time.In the event following my polite grumble to True Telecom,thei... See more
Company replied
We were having trouble making the wifi range extender work. Rang True Telecom and were put through to Jaimie who we had spoken with before on a different matter. He took the time and effort to resear... See more
Company replied
I have had an issue with True Telecom regarding incorrect billing for well over a year. I tried on numerous occasions to get a credit I was owed but nothing happened. Earlier today Bethany Stone fr... See more
Company replied
Company details
Information provided by various external sources
We tailor our packages to suit the needs of every business and strive to deliver an outstanding service to each customer. Our customers are at the heart of what we do and as part of our on-going commitment to deliver a great service to our loyal customers, we welcome any feedback on ways that we could improve.
Contact info
Lakeview West, Gaellon Boulevard, Crossways Business Park,, DA2 6QE, Dartford
- 03333 20 72 22
- feedback@truetelecom.com
- www.truetelecom.com
Gavin Badrick
Our company needed to take over a telephone line owned by another company in a different district. We needed a new line installed and then to transfer the ownership of the line whilst retaining the original number. Gavin made this complicated process very smooth and stress free and I felt very secure and confident in his handling of the situation. He was polite, good natured, very efficient and obliging. My previous experiences of any transaction involving BT have been horrific but Gavin ensured that the transfer was smooth and as trouble-free as possible. I would definitely recommend him - and by extension, True Telecom!
Val Nurse, KVT BusinessCare Ltd
November 25, 2016
Unprompted review
Reply from True Telecom
Hi Val, thank you so much for taking the time to leave positive feedback about about the level of service you received with True Telecom. We are delighted to hear that Gavin was able to assist you with transferring your line, at True Telecom we strive to deliver the best service possible, to ensure that our customers are 100% satisfied, so it is great to hear about your experience. We will make sure that Gavin's efforts are recognised internally, many thanks.
coldcalling
True telecom may be wonderful, and that's why they have called me seven times and counting to try and sell me their services.
Trouble is any company that does not get the message you are not interested after that many calls, can't be that great
I think I'll give them a miss..
November 15, 2016
Unprompted review
Reply from True Telecom
Hi Edward, we are sorry to hear that you have been receiving multiple calls, if you would be able to email any further details to feedback@truetelecom.com, then we can make sure that your details are removed from our system, many thanks.
Service like it used to be. BT never AGAIN!
I called True-Telecom with a line fault problem and got through almost immediately without the long wait. I received a call back about fifteen minutes later with an appointment for an engineer to call the very next day. Engineer turned up, problem fixed. I left BT on the grounds of extremely poor service. I shall never return to them again. Well done True Telecom.
November 2, 2016
Unprompted review
Reply from True Telecom
Hi Stephen, thank you so much for taking the time to leave feedback on True Telecom. We are so glad to hear that our team were able to resolve your issues, if you could provide us with any other details on who you spoke with, then we can recognise their efforts internally. Many thanks.
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