Trunk Logistics Reviews 

1,259
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are exceptionally helpful, friendly, and handle all personal belongings with great care throughout the entire moving process. People also deeply appreciate the remarkably smooth user experience, noting that scheduling, communication, and the overall journey remain entirely stress-free and efficient. Some reviewers were not happy with customer support and staff attitudes, reporting occasional instances of unhelpful communication and difficult behavior experienced during the move. A few consumers additionally noted unexpected delivery delays, vehicle breakdowns, or logistical challenges regarding long-distance transport arrangements and unmanaged items.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team provided professional and friendly... See more

Service

Consumers find service to be exceptionally positive, with reviewers frequently praising the fast,... See more

User experience

Clients share positive opinions on user experience, highlighting how professionals made the moving day... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that team members arrived early and... See more

Customer service

Customers had positive experiences with customer service, expressing deep appreciation for the professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called on Thursday to organise delivery of goods from UK storage unit to Ireland. The items picked up Sunday and delivered Monday morning: Unbelievably speedy service! Great team all round from L... See more

Rated 5 out of 5 stars

The team made a potentially stressful couple of days really easy for us, went above and beyond, professional service and done with a smile despite the hard work involved. Special mention to Kayne, Sim... See more

Rated 5 out of 5 stars

Absolutely top-tier, from start to finish. Having moved 4 times in 7 years, this has by far been our best experience, wish we'd used Trunk for the other moves too! We had a lot of fiddly and frag... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Trunk Logistics. Jay, Amin, and Raj were outstanding from start to finish—professional, efficient, and genuinely careful with our belongings. They packed up our ent... See more

Company replied


Company details

  1. Moving Company
  2. also in
  3. Moving and Storage Service
  4. Self-Storage Facility
  5. Storage Facility

Written by the company

Focused on providing smarter moving and storage solutions, we are here for you every step of the way. With over 25 years experience of the removal industry, we not only have the knowledge but the passion to ensure your move goes as smoothly and as stress free as possible. As well as removals, we have a thriving storage section that covers two sites.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,259)

185 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had Connor and Luke help with our…

We had Connor and Luke help with our move today. Extremely efficient and friendly, both had a great sense of humour and helped ease the stress and anxiety of moving. We didn't get the keys until later in the day but this wasn't an issue for them at all. We would definitely use Trunk Logistics again and could only hope to have the same guys!

February 16, 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you for your brilliant review Jade!

We’re so pleased to hear that Connor and Luke provided such an efficient, friendly and supportive house removals service. At Trunk Logistics Ltd, we understand that moving home can be stressful — especially when there are key delays on completion day — so flexibility and a calm, professional approach are essential parts of what we do.

It’s great to know the team’s positive attitude and sense of humour helped ease the stress and anxiety of your move. Our goal is always to deliver a smooth, reliable and stress-free relocation experience, whether that means adapting to changing timelines or ensuring your belongings are handled with the utmost care.

Thank you for choosing Trunk Logistics Ltd and for recommending our removals service. We truly appreciate your trust in our team and would be delighted to help with any future house moves, packing services or logistics support you may need.

Rated 5 out of 5 stars

Excellent service

Excellent service, both Matt & Lenny were more than efficient and did a quick tidy removal job for us !

February 16, 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you for your fantastic feedback Pete!

We’re delighted to hear that Matt and Lenny delivered an efficient, tidy and professional removals service. At Trunk Logistics Ltd, we pride ourselves on providing fast, organised and stress-free house removals while always maintaining the highest standards of care and attention to detail.

Completing a quick and tidy move is something our experienced removals team always aims for — ensuring your belongings are handled safely, your property is respected, and the entire relocation runs smoothly from start to finish.

Thank you for choosing Trunk Logistics Ltd for your move and for recommending our services. If you ever need reliable house removals, packing assistance or professional logistics support in the future, we’ll be more than happy to help.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Trunk…

⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Trunk Logistics

I had an incredible experience with Trunk Logistics during our recent house move. The team they sent — Matt, Connor, and Archie — were nothing short of exceptional.

They arrived right on time, were friendly from the moment they stepped through the door, and handled every part of the move with real professionalism. Heavy furniture, tight corners, delicate items — they took care of everything with confidence and care. Their teamwork was effortless, and they kept us updated throughout the day so we always knew what was happening.

What really made the difference was their attitude. Moving can be stressful, but these three brought such calm, positive energy that the whole day felt easier. They treated our home and belongings with genuine respect, and by the end of the move it felt like we’d spent the day with three absolute stars.

I can’t recommend Trunk Logistics highly enough. If you get Matt, Connor, and Archie, you’re in the best hands possible.

February 2, 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you for such an incredible and detailed review Craig!

We’re absolutely delighted to hear that Matt, Connor and Archie delivered an exceptional house removal experience. At Trunk Logistics Ltd, we work hard to provide a professional, reliable and stress-free home moving service, so it’s fantastic to know the team exceeded your expectations.

Punctual arrivals, careful handling of heavy furniture and delicate items, and clear communication throughout the move are all key parts of our removals process. Whether navigating tight corners or transporting valuable belongings, our trained house movers focus on safety, efficiency and respect for your home at every stage.

What means the most to us is your comment about their attitude and positive energy. We understand that moving house can be one of life’s most stressful events, so creating a calm, supportive environment is just as important as delivering a smooth and efficient relocation.

Thank you for highly recommending Trunk Logistics Ltd. Your feedback helps others looking for a trusted, professional removals company choose with confidence. If you ever need house removals, packing services or specialist logistics support in the future, we’ll be ready to help.

Rated 5 out of 5 stars

Great team

Jack, Caine and Luke were flexible and efficient in packing up our house. They were also friendly and accommodating of our anxiety of moving. Good company, great team.

February 12, 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you for your wonderful feedback Martin!

We’re so pleased to hear that Jack, Caine and Luke provided a flexible, efficient and supportive house removal service. At Trunk Logistics Ltd, we understand that moving home can be stressful, so delivering a calm, friendly and professional experience is just as important to us as careful packing and safe transport.

It’s great to know the team helped ease your moving anxiety while ensuring your belongings were packed securely and handled with care. Our trained removals specialists always aim to combine efficiency with attention to detail, whether it’s a full house move, packing service, or local relocation.

Thank you for choosing Trunk Logistics Ltd for your home move and for recommending our company. We truly appreciate your support and look forward to helping with any future removals or logistics needs.

Rated 5 out of 5 stars

Matt & Aaron were a great duo and…

Matt & Aaron were a great duo and helped our move massively. We were out of our old place and into the new one in around 3hrs! They showed up on time and took care with all our possessions, bringing all the right tools and protective kit. Would really recommend.

January 31, 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for your fantastic review Bridget!

We’re delighted to hear that Matt & Aaron made your move smooth and efficient, getting you from your old place into your new home in just 3 hours. At Trunk Logistics Ltd, we pride ourselves on providing reliable, professional house removals with punctual arrival times, the right specialist moving equipment, and the highest level of care for your belongings.

It’s great to know the team’s preparation, protective materials, and attention to detail made a real difference. We understand how important it is to trust a removals company with your possessions, and feedback like this confirms we’re delivering the stress-free moving service we aim for every time.

Thank you again for recommending Trunk Logistics Ltd — we truly appreciate it. If you ever need professional home removals, packing services, or secure transport in the future, we’ll be more than happy to help.

Rated 5 out of 5 stars

Very good service

The 3 people who turned up were great. They made our move so very easy. We would recommend this company for their excellent service. Thank you for all their help

January 28, 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for your kind words Abdul, and for choosing Trunk Logistics Ltd for your move!

We’re delighted to hear that our three-person removals team made your move easy and stress-free. Providing reliable, professional, and efficient moving services is exactly what we aim for on every house move and relocation we handle.

Your recommendation means a lot to us, as we work hard to deliver excellent customer service and smooth removals from start to finish. We’ll be sure to pass your feedback on to the team — they’ll be thrilled to hear it.

Thank you again for trusting Trunk Logistics Ltd with your move. If you ever need expert removals or logistics services in the future, we’re always here to help.

Rated 5 out of 5 stars

Lenny, Si, Catacin and Lee

Team : Lenny, Si, Catacin and Lee
Lovely lads arrived earlier than expected which we were very grateful for.
Very professional throughout.
Liam and Nicola in the office were very helpful.
Would highly recommend.

February 6, 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Hi Barbara. We’re delighted to hear that Lenny, Si, Catalin and Lee made such a positive impression and that their early arrival and professionalism helped make your move smooth and stress-free. At Trunk Logistics Ltd, we pride ourselves on delivering reliable, punctual and professional removals and logistics services, so it’s great to know the team reflected those standards on the day.

We’ll also be sure to pass on your kind words to Liam and Nicola in the office. Our operations and customer support teams work hard behind the scenes to ensure every move runs efficiently from first enquiry to final delivery.

Thank you again for choosing Trunk Logistics Ltd for your move. We truly appreciate your recommendation and look forward to assisting you with any future removals, storage or logistics services.

Rated 5 out of 5 stars

100% would recommend

100% would recommend. Dan I and Kaz were really friendly and super helpful.

February 4, 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thanks very much for your 5* review Ryan. We are so pleased you were happy with everything. Best wishes in your new home.

Rated 5 out of 5 stars

Could not recommend these guys enough!

Could not recommend these guys enough.
We moved from rainham to Hockley on Wednesday and had the pleasure of Wayne, James and Dan moving us.

3 fantastic blokes who could not of done anymore if they tried. Would 100% recommend… thanks all for making the stress of moving that bit easier!

Lauren and Tom Fensome

January 28, 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much, Lauren and Tom, for the fantastic review and for choosing Trunk Logistics Ltd for your move from Rainham to Hockley. We’re really pleased to hear that we helped make the moving process less stressful for you.

It’s great feedback like this that shows the dedication of our removals team—Wayne, James, and Dan will be delighted to know their hard work, professionalism, and friendly approach made such a positive difference on your moving day. At Trunk Logistics Ltd, we always aim to deliver a smooth, reliable, and stress-free home removals service, no matter the distance.

Thank you again for the 100% recommendation. If you ever need a trusted removals and logistics company in the future, we’d be more than happy to help. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Went beyond what was expected.

Went beyond what was expected.
The guys turned up on time and worked hard all day. Giving us good advice on some decisions we had to make. The keys were late arriving at the property but the lads carried on with good cheer not rushing but taking care. It was late when they finished with a long drive back. Thank you Wayne, James & Christy.

January 29, 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you for taking the time to leave such a thoughtful review and for choosing Trunk Logistics Limited for your move Steve. We’re really pleased to hear that our team went beyond expectations and supported you throughout the day with reliable advice, care, and professionalism.

Even with the late arrival of the keys, it’s great to know that Wayne, James, and Christy stayed positive, worked hard, and ensured everything was handled carefully right through to the finish—despite the long day and drive back. This is exactly the level of service we aim to deliver on every home removal and logistics job.

Your feedback means a lot to us, and we truly appreciate the recommendation. If you ever need a trusted removals and logistics company, Trunk Logistics Limited would be more than happy to help again.

Rated 5 out of 5 stars

The Team from Trunk Logistics were Matt, Catalin, Silvio and Connor

The Team from Trunk Logistics were brilliant. They handled our move with care, were super polite and amazingly efficient. Thank you so much Matt, Catalin, Silvio and Connor for making it all go so smoothly...

January 29, 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for your kind words and for choosing Trunk Logistics Limited for your move Ellie. We’re delighted to hear that our removals team handled everything with care, efficiency, and professionalism.

At Trunk Logistics Limited, we pride ourselves on delivering reliable, stress-free moving and logistics services, and it’s great to know we made your relocation run smoothly.

If you ever need help with home removals, commercial moves, or logistics solutions, we’d be more than happy to help again. Wishing you all the best in your new place!

Rated 5 out of 5 stars

Fantastic

Used 3 times now. Always early/on time and ready to go, super friendly and approachable. Would highly recommend!

January 28, 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you for choosing Trunk Logistics Ltd for your removals — and for trusting us three times Tom! We’re delighted to hear that our team was early, reliable, and ready to go on each move. Providing a friendly, professional, and stress-free removal service is exactly what we aim for, whether it’s a local move or a larger relocation. Your recommendation means a great deal to us and reinforces our commitment to delivering dependable, high-quality removals every time. We look forward to helping with your next move whenever you need us!

Rated 5 out of 5 stars

Took lots of stress out of moving

Had a really smooth and pleasant experience with Trunk Logistics! From the first phone call, they were so friendly, and Jay and Simon who helped us with the move were lovely, efficient and took really good care of our belongings. Can’t recommend highly enough.

January 21, 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you for your wonderful review and for choosing Trunk Logistics Ltd for your removal Kate. We’re delighted to hear that your move was smooth and stress-free, and that you had such a positive experience from your very first phone call through to completion.

Our team prides itself on being friendly, efficient and professional, so it’s great to know that Jay and Simon took excellent care of your belongings and made moving day a pleasant experience. Delivering a reliable removals service with careful handling and clear communication is exactly what we aim for on every move.

Thank you again for your high recommendation. We really appreciate you trusting Trunk Logistics Ltd with your move and would be happy to help again in the future. 🚚📦

Rated 5 out of 5 stars

Highly professional customer care all…

Highly professional customer care all the way from booking to removals. Friendly team and good price. Would highly recommend!

January 21, 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you for your kind review and for choosing Trunk Logistics Ltd for your removal Natalie. We’re really pleased to hear that you received highly professional customer care from the initial booking right through to moving day.

Providing a friendly, reliable and competitively priced removals service is something we take great pride in, so it’s great to know our team delivered that experience for you. Your recommendation means a lot to us and helps others looking for a professional removal company move with confidence.

Thank you again for trusting Trunk Logistics Ltd with your move — we’d be delighted to help again in the future. 🚛📦

Rated 5 out of 5 stars

Professional and speedy service

Professional and speedy service. All items were well protected. Both Lee and Dean were great.

January 2, 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you for your great feedback and for choosing Trunk Logistics Ltd for your removal Eva. We’re delighted to hear that you found our service both professional and speedy, and that all of your belongings were well protected throughout the move.

Lee and Dean will be especially pleased to receive your kind words. Taking care of customers’ items with the correct packing, handling and attention to detail is a key part of the reliable removals service we aim to deliver on every job.

Thank you again for your recommendation. We really appreciate you trusting Trunk Logistics Ltd with your move and would be happy to help again in the future. 🚛📦

Rated 5 out of 5 stars

Professional, efficient and lovely movers

Kayne, Brad and Luke did our move for us. They were polite and extremely helpful. They took excellent care while loading and unloading in our new property. We have rented a house for a year and will need to go back next January. I hope to get the same team. During the move we also had an issue with room on the vehicle, this was resolved quickly and professionally by head office. Highly recommended

January 22, 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you very much for your kind review Lucy and for choosing Trunk Logistics Ltd for your removal from Potters Bar to Radlett. We’re really pleased to hear that your move went smoothly and that you had such a positive experience with our team.

Kayne, Brad and Luke take great pride in delivering a professional, careful and efficient house removal service, so it’s fantastic to know they looked after your belongings so well during both loading and unloading at your new property. We’re also glad our head office team were able to resolve the vehicle space issue quickly and professionally — clear communication and fast solutions are essential parts of a successful move.

It’s lovely to hear that you’d like the same team when you move again next January. We’d be delighted to help when the time comes and will do our best to accommodate that request.

Thank you again for your recommendation. We really appreciate your trust in Trunk Logistics Ltd, and we’re proud to have supported your move. 🚚📦

Rated 5 out of 5 stars

Highly recommended team - brilliant

From first communication, the whole team were friendly, informative, efficient and professional. Holly & Pat were very friendly, supportive, explained everything clearly,& were prompt in replying, if I had a query.
Richard was brilliant with the online viewing of what needed moving, and was thorough, diligent and efficient, as well as warm and supportive. He gave lots of great advice about packing.
The moving team, Matt, Catalin & Archie were brilliant. They worked very hard, moving lots of stuff, were very efficient and had great communication. The 2nd day which was the actual move was a long day, but they remained hard working,effective, patient and with good humour throughout. They managed to get large pieces of furniture through some tight squeezes!
I Highly recommend this company.

January 22, 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re absolutely delighted to hear how positive your experience was with Trunk Logistics Ltd.

From the very first enquiry, our office team aim to make the process clear, responsive and stress-free, so it’s great to know their communication and support made a real difference. We’re also pleased that the virtual survey was helpful and informative; providing clear advice and accurate planning is a key part of delivering a smooth long-distance removal.

A huge thank you as well for recognising the hard work of our removals team. Long days and challenging access are all part of the job, and we’re proud that the team maintained their efficiency, care, patience and good humour throughout your move.

Your recommendation means a great deal to us. Thank you for choosing Trunk Logistics Ltd for your professional long-distance removals from London to Lancashire – we wish you every happiness in your new home. 🚛📦

Rated 1 out of 5 stars

Unprofessional

Unprofessional, rude, and lacks basic customer service
I had a very disappointing experience with Trunk Logistics. The staff were extremely rude and demonstrated zero customer-centricity. Instead of focusing on a solution, they spent their time criticizing other removal companies—a desperate tactic that reflects poorly on their own business ethics.
They use high-pressure sales tactics and defensive, rude communication rather than actually working with the client. Moving is about more than just 'lifting and shifting'; it’s about trust and service, both of which are missing here. I strongly advise staying away if you value a stress-free experience.

January 22, 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thanks for leaving your review. We’re sorry to hear that you feel unhappy with your experience.

We never intended to come across as rude, and it’s disappointing to hear that this is how our communication was taken. Our follow-up message the day after sending your quote was simply to see if you had any questions - a single message isn’t a high-pressure sales tactic, just standard practice.

You asked for a 30% reduction on the quote, which we couldn’t realistically offer. To try and help, we instead offered a 15% discount as a goodwill gesture, which we felt was a fair middle ground.

We don’t spend time criticising other removal companies, and we take pride in running our business in a fair and honest way. Moving house is stressful, and we always aim to make it as smooth as possible, even when we can’t meet everyone’s budget.

We wish you all the best with your move and in your new home.

Rated 5 out of 5 stars

Moving house with 28 years of…

Moving house with 28 years of collections, was pretty daunting to be fair, but the minute 3 vans pulled up outside the house and we met the movers, we knew everything would be ok!
The sheer pace they worked at, was amazing to see, and in just over 3 hours, a pack house of boxes was empty, as was the garden and the 130kg concrete statue, all packed neatly in the vans!

We we got to the new house, they unloaded in quick time, put everything where we asked them to, navigating the extremely tight and steep staircase to the upstairs of the house, all whilst laughing and joking with us about where all this stuff was now going to go, as we were meant to be down sizing 🤣
A massive thank you to Luke, Luca, Dan and Catilin for making what could have been an extremely stressful day, just go so smoothly!

Will be recommending Trunk logistics to everyone that moves house going forward, as the service we received was top class!

January 14, 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for taking the time to leave such a detailed and positive review Ben. We’re absolutely delighted to hear that your house removal with Trunk Logistics Ltd went so smoothly, especially with a move of that scale and sentimental value built up over 28 years.

Our team takes great pride in delivering a professional, efficient, and stress-free removal service, and it’s fantastic to know that the arrival of the three vans and our experienced movers immediately put you at ease. The team will be thrilled to hear your feedback about their pace, care, and positive attitude—from safely loading a full house, garden items, and a 130kg concrete statue, to expertly unloading and positioning everything exactly where you wanted it, even with tight spaces and steep staircases.

Making large and potentially daunting house moves feel organised, smooth, and even enjoyable is exactly what we aim for with every home removal we carry out. Thank you for recommending Trunk Logistics Ltd—your kind words mean a great deal to us, and we’d be more than happy to help again with any future removals or logistics services.

Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company, Amin & Michael were very professional and worked very hard to get the job done to perfection and in good time. Nothing was too much trouble and they were happy to go the extra mile, very happy, thanks guys.

January 13, 2026
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you very much for your fantastic review Deborah! We’re delighted to hear that you were so happy with your removal service with Trunk Logistics Ltd.

Amin and Michael take great pride in delivering professional, efficient, and reliable removals, and it’s wonderful to know their hard work, attention to detail, and willingness to go the extra mile made your move smooth and stress-free. Providing a high-quality service, completing jobs on time, and ensuring our customers are completely satisfied are always our top priorities.

Thank you for choosing Trunk Logistics Ltd for your removal and for taking the time to highly recommend us. We truly appreciate your support and would be more than happy to help again with any future house removals, office moves, or logistics services.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look