Banner for TruStage Insurance Agency

TruStage Insurance Agency Reviews 11,080

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their friendly, patient, and knowledgeable approach, making the process easy and pleasant. Many people highlight the exceptional customer service, noting that agents take the time to explain everything clearly and answer all questions thoroughly. The service is often described as simple, fast, and efficient, with competitive and affordable prices that offer great coverage. However, some customers were dissatisfied with the customer service, mentioning issues with unhelpful representatives, delayed processes, and a lack of clear communication regarding policy changes or information requests. A few people also felt that the rates were high or that the policy they received was not what they were initially told.

What people talk about most

User experience

People report positive experiences with the user experience. Customers consistently describe the process as... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise agents for... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being friendly,... See more

Service

Users describe positive interactions with service. Many customers appreciate the professionalism and... See more

Price

Customers had positive experiences with price. Many reviewers found the rates very affordable and reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process was quick and easy. The person I talked to was friendly and patient. Although the process was easy, I received an email stating that I could be upgraded. I look this to mean that the com... See more

Company replied

Rated 5 out of 5 stars

I’m good with TruStage accept: Your survey said I don’t have an online account - I set up one after taking my $12k policy. I have a question- is TruStage going to be around since United Texas FCU ch... See more

Rated 5 out of 5 stars

I was offered a no cost TruStage Accidental Death & Dismemberment policy by my credit Union. TruStage sent a letter with the offer, but I somehow missed the deadline so I ended up calling the company... See more

Rated 5 out of 5 stars

My Daniel Racca was so available, very knowledgeable, put me at ease, completely and patiently explained and answered all my questions. He made the whole process feel very simple.


Company details

  1. Insurance Agency

About TruStage Insurance Agency

Written by the company

We will work with you to select a policy that’s right for your budget and needs, with ongoing support and no hassle.

Just click on the link below to get started.

Apply online today

Not sure if term life or whole life is right for you? Different life insurance products can provide different benefits. Click the links below to learn about each product, coverage details and frequently asked questions.


Need to get in touch with us? Make and schedule payments, talk with a member of our customer care team, view your coverage summary and more.

Contact us

SIT1, SIT2, WHL-2254863.6-1124-1226

Why is life insurance important?

Written by the company

Life insurance policies are designed to help your loved ones financially.
There are typically two types of life insurance policies available: term and whole life insurance. Term life insurance policies provides death benefit coverage for a certain length of time, usually 10, 20 or 30 years. Whole life insurance policies provide a set amount of coverage designed to last your entire life.

Our goal is making life insurance understandable with a policy that’s right for you

Learn and apply online

Learn and apply online
We are committed to providing accessible resources for our community as well as working together to get you the information you’re looking for. Our customer care team is here for you. If you have any questions, please reach out to us at 1-855-591- 9026 (Our hours are Monday-Friday, 7 AM – 6 PM CT.) We also welcome you to reach out to us at: www.trustage.com/my-account/contact-us

Contact info

Promotion box for TruStage Insurance Agency

Apply for life insurance online

Learn what policies and coverage amounts are available to you.

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

2 HOUR WAIT TIMES

Every time I try to call and you have to call for everything except to make a payment hold times are OUTRAGEOUS OVER 1 HOUR and 45 MINUTES!

April 21, 2026
Unprompted review
TruStage Insurance Agency logo

Reply from TruStage Insurance Agency

Hi, Kristina. We appreciate you taking the time to leave a review and we apologize for any inconvenience this has caused. Your feedback is important to us.

Rated 5 out of 5 stars

Great experience

When it comes to discussing the potential an accident or inevitability of death, it’s not easy to talk about or plan for but my agent graciously walked me through the process without it feeling heavy. He took the time to explain why it’s necessary to plan for and he went over my options making sure I was informed of my options for coverage, etc.

April 17, 2026
Rated 5 out of 5 stars

The important of Insurance.

The experience of buying insurance is something we don't talk about until the need come. So, the provider allow me to think about the cost & the amount of coverage. It was not a rush job. Each part made me feel I was doing the right thing now & not too late.

April 7, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look