Martin and the team did an amazing job on my garden makeover. They're lovely guys-tidy, hardworking, and clearly take real pride in their work. They checked in with me throughout to make sure I was ha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a leaking roof. We were amazed at the quick response from Roofline Suffolk. We contacted them on the Thursday evening when Nathan arranged an appointment for the Friday morning. He accessed... See more
Company replied
We found Worksmart an excellent company for re-felting our roof. Carl kept us informed of what was required and the costs. The work was done professionally, and everyone worked 110%. We are thrilled w... See more
Company replied
In Feb 2026, we looked for someone to fix our central heating because the radiators just weren't warming up fully anymore. Trust a Trader gave a recommendation for an excellent tradesman who flushed o... See more
Company replied
Company details
Information provided by various external sources
TrustATrader.com - a directory of tradespeople you can trust because their place on the website depends upon their quality of service.
Try the new TrustATrader mobile app!
Written by the company
- Access hundreds of tradespeople with just a few taps
- Our easy to use app is the perfect way to find a trader on the go. Now even quicker, you'll be able to find the trader you need in no time. If you're a registered trader, you can now access your full trader profile straight from the app! See for yourself...download for Apple and Android today!
"You can trust our traders"
Supplying the UK with the best tradespeople in the country
Here at TrustATrader, we make sure that all our traders have appropriate accreditation and qualifications before they become members. This automatically eliminates rogue traders from joining our website and means that if you see a qualification or accreditation listed on our website, you can trust it is real and has been verified.
Contact info
5 Meadway Court, SG1 2EF, Stevenage, United Kingdom
- 01438 870097
- sales@trustatrader.com
- www.trustatrader.com
4.7
Excellent
8K reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
Excellent transformation. Very satisfied with the work done. Excellent team.
March 27, 2026
Reply from TrustATrader
Hello there,
Thank you for your review. We’re pleased to hear you’re very satisfied with the transformation and the work carried out by the team.
— The TrustATrader Team
Used Trust a Trader again
Used Trust a Trader for getting flat roof quotes, I find the website easy to use and had a great response.
March 25, 2026
Reply from TrustATrader
Hi there,
Thank you for your review. It’s great to hear you used TrustATrader again and found the website easy to use when getting quotes for your flat roof. We're also pleased you received a strong response from traders.
We appreciate you choosing TrustATrader again.
— The TrustATrader Team
Worksmart a first-rate roofing company…
We found Worksmart an excellent company for re-felting our roof. Carl kept us informed of what was required and the costs. The work was done professionally, and everyone worked 110%. We are thrilled with our clean roof and the new edging tiles. We are now confident that when it rains, the house will stay dry and warm, especially with the new membrane that was fitted.
March 25, 2026
Reply from TrustATrader
Hello Sue,
Thank you for sharing your experience. We’re delighted to hear that Worksmart provided such a professional service and kept you well informed throughout the process. It’s great to know you’re pleased with the finished result and that the new roofing work has given you added confidence and peace of mind.
We appreciate you taking the time to leave your feedback.
— The TrustATrader Team
Good service to use
March 20, 2026
Reply from TrustATrader
Hi,
Thank you for your review. We’re glad to hear you found TrustATrader a good service to use and appreciate you taking the time to share your feedback.
— The TrustATrader Team
Reply from TrustATrader
Hi Brendan,
Thank you for taking the time to leave a review. We're really pleased to hear you were able to find the right trader for the job quickly!
- The TrustATrader Team
Fully transparent
Did what they said they were going to do. Up front about everything. Time table of work to be carried out. Guarantee to follow
March 23, 2026
Reply from TrustATrader
Hi Kathleen,
Thank you for your review. It’s great to hear the trader was transparent throughout, delivered on what was agreed, and kept you informed with a clear timetable. That level of honesty and reliability makes all the difference.
— The TrustATrader Team
After being let down by two other…
After being let down by two other traders I found on another tradesman review website, the joiner I found on TrustATrader responded speedily and I am happy with the job he did. I will have a look on TrustATrader again when I need a tradesman next.
February 28, 2026
Reply from TrustATrader
Hi André,
Thank you for sharing your experience. We’re sorry to hear you were previously let down, but we’re really pleased that the joiner you found through TrustATrader responded quickly and delivered a job you’re happy with.
It’s great to know you’ll be returning to TrustATrader when you need a tradesperson in the future.
— The TrustATrader Team
Trustworthy
Good, clear information. Honest reviews which are verified. Trustworthy. Very helpful when looking for a tradesperson.
March 22, 2026
Reply from TrustATrader
Hi Anna,
Thank you for your review. We’re pleased to hear you found the information clear and the verified reviews helpful when searching for a tradesperson. Providing a trustworthy and reliable service is exactly what we aim for.
— The TrustATrader Team
Terrible paid £1200 for the year 5…
Terrible paid £1200 for the year 5 months in 4 leads not one job I put the time in getting around 20 reviews complete waste of time and money.
March 25, 2026
Unprompted review
Reply from TrustATrader
Hi Steve,
Thank you for taking the time to share your feedback. Our team has already been in contact with you to discuss your account and how we can support you, and we’re more than happy to follow up with you again to continue that conversation.
In the meantime, if you need any help or would like to speak with us sooner, please feel free to give us a call on 01438 870096 — we’re always here to assist.
Best wishes,
The TrustATrader Team
Reply from TrustATrader
Hello Jon,
Thanks for sharing that — we’re really pleased the site felt easy to use and helped you connect with reliable, trustworthy tradespeople. That’s exactly what we aim to deliver every time.
Kind regards,
The TrustATrader Team
Great rating means a great service
At a moment of stress (no heating or hot water in near freezing weather following a boiler breakdown), the engineer we turned to had a very good TrustATrader rating. It was immensely reassuring to know. It proved to be absolutely true too!
March 13, 2026
Reply from TrustATrader
Hi William,
Thank you for sharing your experience! We know how stressful it can be to lose heating and hot water, especially in cold weather, so it’s great to hear the rating gave you that reassurance when you needed it most — and even better that it proved to be spot on.
Wishing you all the best,
The TrustATrader Team
Good workman ship and being kept upto…
Good workman ship and being kept upto date on any delays
March 12, 2026
Reply from TrustATrader
Hi there,
Thank you for your review. We’re pleased to hear you were happy with the standard of workmanship and that you were kept well informed throughout, especially regarding any delays. Clear communication makes a big difference.
We’re so pleased you had a great experience – thanks for choosing TrustATrader!
— The TrustATrader Team
Found me the best roofing company
Found me the best roofing company. What more can I say. Proper roof are the best
April 17, 2025
Reply from TrustATrader
Hi Mark,
Thank you for your review. We’re really pleased to hear you found a roofing company you’re so happy with through TrustATrader. It’s great to know the service helped you find the right fit.
We’re so pleased you had a great experience – thanks for choosing TrustATrader!
— The TrustATrader Team
We were very die lighted with who we…
We were very die lighted with who we pick out on your site very good company very nice person
March 19, 2026
Reply from TrustATrader
Hello there,
Thank you for your review. We’re really pleased to hear you were so delighted with the company you chose through TrustATrader and that you had such a positive experience.
We’re so pleased you had a great experience – thanks for choosing TrustATrader!
— The TrustATrader Team
Found Neat electicals LTD.
Found Neat electicals LTD.
Did a fantastic job. Was easy to find and the reviews were accurate.
Good experience. Would use again.
March 10, 2026
Reply from TrustATrader
Hello Bob,
Thank you for your review. We’re pleased to hear you found Neat Electricals Ltd easily and that the work carried out lived up to the reviews. It’s great to know you had a good experience and would use the service again.
We’re so pleased you had a great experience – thanks for choosing TrustATrader!
— The TrustATrader Team
Reply from TrustATrader
Hi Peter,
Thank you for your review. It’s great to hear you found the website helpful when looking for a reputable tradesperson — that’s exactly what it’s designed for. We appreciate you taking the time to share your feedback.
— The TrustATrader Team
Very good
Easy to operate website. Finding a trader is easy too. Decide the service provided and review the trader. All very good.
March 10, 2026
Reply from TrustATrader
Hi there,
Thank you for your review. It’s great to hear you found the website straightforward to use and that searching for and reviewing traders was simple. Making the whole process easy and accessible is exactly what we aim for.
We appreciate you taking the time to share your experience.
— The TrustATrader Team
Great service
March 10, 2026
Reply from TrustATrader
Hello Yason,
Thanks for your review. Glad to hear you had a great experience with the service.
— The TrustATrader Team
Trustatrader seems like an oxymoron
I used trustatrader about 18 months ago to find a roofing company to repair/replace a 40 year old leaking roof. The roofing co. were a nightmare from beginning to end. The finished roof looked terrible and started leaking again. I wrote a review telling exactly what my impression was of this awful roofing company to which the owner e mailed me complaining I had given a rubbish review. This has now disappeared from trustatrader. I contacted trustatrader a few days ago and they couldn’t give me any details other than thecompany is no longer listed with them.
The damage they caused has had to be put right and my life savings have been depleted to put my roof right. I had an expert go up onto the roof to survey it and he couldn’t believe what he saw.
1. Used mixed size battens too small to hold heavy tiles
2. Big hole at the top filled in with plastic bags
3. Big gaps between tiles
All these things were letting in rain .
I feel intimidated by this roofing company at the time and wonder what’s the point of these sites are when things go wrong.
March 16, 2026
Unprompted review
Reply from TrustATrader
Hi,
Thank you for your review.
We would like to clarify that the trader referenced is no longer listed on TrustATrader. When a trader is removed from the platform, their profile - including associated reviews - is no longer publicly visible. This is standard platform behaviour and not the removal of individual feedback.
TrustATrader is a directory service which connects customers with independently vetted tradespeople. The work carried out is the responsibility of the individual business engaged.
We take all feedback submitted to TrustATrader into account as part of our ongoing monitoring, and we act where appropriate in line with our standards.
Due to data protection (GDPR), we are unable to share further details regarding individual traders once they are no longer listed on the platform.
Kind regards,
TrustATrader Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.