TrustedCare Reviews 

822
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable staff for listening carefully and offering prompt, practical guidance during very stressful times. The dedicated team successfully takes away the heavy burden of finding suitable care options by acting quickly and efficiently, ensuring families feel supported. However, some people mentioned that receiving outreach from numerous care homes could sometimes feel a bit overwhelming when trying to progress at a slower pace. Despite this minor aspect regarding communication volume, consumers remain deeply grateful for the comforting support provided throughout their entire search process.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as an invaluable resource during... See more

Staff

Reviewers highlight deep satisfaction with the staff, frequently praising team members for being... See more

Customer service

Users describe positive interactions with customer service, highlighting empathetic and swift responses when... See more

Response time

Reviewers mention positive feedback about response time, highlighting swift and immediate support. Consumers... See more

Customer communications

People report positive experiences with customer communications, highlighting regular check-ins and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed 24 hour care for our uncle urgently and we live quite far away, so we had no local knowledge of the care homes in the area . The situation became more crucial over a weekend - not always th... See more

Company replied

Rated 5 out of 5 stars

Very helpful. Looking for a care home for my 25 year old disabled daughter as her current home is closing down very soon due to bankruptcy. Trustedcare have been very helpful in trying to find altern... See more

Company replied

Rated 5 out of 5 stars

I found trusted care after all avenues I explored for my step dads care had failed miserably, offering no help at all. Millie at trusted care was just the best, and the very lifeline we needed. She... See more

Rated 5 out of 5 stars

I cannot say enough good things about the service provided. Exploring the care sector as a novice is a minefield in, what is, already a very stressful time. Trusted Care takes the load off and helps s... See more

Company replied


Company details

  1. Aged Care

About TrustedCare

Written by the company


TrustedCare offers free help & advice to people looking for care for themselves or a loved one.

TrustedCare is a leading platform in the healthcare industry that provides comprehensive and reliable information about care homes and home care providers. Our expertise and knowledge in the care industry assists individuals in navigating the complexities of choosing the right care solution. With a strong focus on quality, transparency, and trust, TrustedCare aims to assist individuals and families in finding the best care solutions for their loved ones.  


Start your search today Care Homes Nursing Homes Home Care Live-in Care

TrustedCare also offers personalised support to users through our specialist team of Care Advisers, who can talk you through your options and identify the best services locally to provide the support you require. Our expertise and knowledge in the care industry assists individuals in navigating the complexities of choosing the right care solution.

Contact Us Today

Our care seekers can explore a wide range of care options tailored to their specific needs, through TrustedCare. Whether it's residential care, nursing homes, dementia care, or assisted living, TrustedCare has options for all. One of the standout features of TrustedCare is our commitment to transparency. Users can access detailed profiles of care providers, including information about facilities, services offered, and user reviews.


Contact info

4.9

Excellent

TrustScore 5 out of 5

822 reviews

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4.9

All reviews

(822)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Useful Company To Know

Really helpful company, searching for care homes that accept pets are not easy to find! However, between us both looking locally I now have more than just one option. They always kept me up to date with their search results and passed my details onto perspective homes so we could arrange future viewings.My search would have taken much longer without their help.

September 19, 2025
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Reply from TrustedCare

Thank you for taking the time to leave such a kind review. As animal lovers ourselves, we truly understand how important it is for family to stay with their cherished pets. If you need any further assistance, please don’t hesitate to give us a call.

Kind regards,
Matthew

Rated 5 out of 5 stars

Empathetic and kind Service

Matthew has been so helpful and professional throughout my dealings with Trustedcare. His kindness and empathy has been very much appreciated, thank you.

September 20, 2025
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Reply from TrustedCare

Thank you for taking the time to share your thoughts. We're so glad to hear that we made a positive impression and provided the support you needed during your time with TrustedCare.

All the best,
Matthew

Rated 5 out of 5 stars

Staff really pleasant and helpfu

Staff really pleasant and helpful in trying to find a care home for my mum with our special requests. They went above and beyond, although we decided against a care home in the end and went for a live in option but again staff were willing to help

September 11, 2025
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Reply from TrustedCare

Thank you for your lovely feedback. It’s great that you found the right option for your mum. Please don’t hesitate to reach out if we can help again in the future.

Best,
Tabitha

Rated 5 out of 5 stars

Easy to use in stressful times

This was a really useful service when we were facing a stressful situation of finding a nursing home for a relative. Customer service was good and it was really easy to use.

September 11, 2025
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Reply from TrustedCare

Thank you for your kind feedback. We are here if you need any other help.

All the best,
Matthew

Rated 5 out of 5 stars

Leigh Ann & Matthew were so helpful in…

Leigh Ann & Matthew were so helpful in helping us with care homes in our area for my Mother in Law.
Matthew was in regular contact asking me how it was all going.
I would recommend Trust Care to anyone who needs their help & expertise.
A caring, competent company.

September 9, 2025
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Reply from TrustedCare

Thank you so much for your kind words. It’s great to know that Leigh-anne and I were able to make things a little easier for you during what can be a difficult time.

Kind regards,
Matthew

Rated 5 out of 5 stars

Excellent service

My Aunt had very specific needs which her current home was unable to support her with and I was struggling to find a way of getting a list of homes that could meet her needs within a reasonable distance of my home. Trusted Care were actually recommended by a home that I contacted that couldn't support her needs and once I had explained what was required they sent me a list of homes. I would not have found the home that my Aunt has now moved to without Trusted Care. I would recommend them to anyone looking for support finding a suitable Care or Nursing home.

September 8, 2025
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Reply from TrustedCare

We’re so pleased we could help you find the right home for your aunt. It’s lovely to hear that our support made the search easier. We wish you and your aunt all the very best.

Kind regards,
Ruby

Rated 5 out of 5 stars

This team helped me through the most…

This team helped me through the most difficult period of my life! They were responsive and called when they said they would. The information they provided was so valuable and sent at the most appropriate times so I never felt overwhelmed. Thank you all so much, Ruby you were so kind and compassionate. I would highly recommend this team to guide and support.

September 5, 2025
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Reply from TrustedCare

Thank you for sharing such kind feedback. We’re so that the team were able to support you with during a difficult time. Your recommendation means a great deal to us.

Best wishes,
Ruby

Rated 5 out of 5 stars

Its only a phone call away!

My 91 year old father in law, diagnosed with vascular dementia and alziema was becoming increasingly difficult to cope with despite his two sons taking it in turns to look after his needs. Both sons were showing signs of stress and were prescribed with anti depressants. On calling trusted care I was handled with compassion and efficiency. Within one hour, three care homes offering respite care had been located. I was contacted on the same day by the manager of one of them and swiftly a visit for myself and husband was arranged. Another care home also contacted me a short while later. Within one week, an assessment was carried out and arrangements made for my father in law to spend a week in respite with a view to make the stay more permanent at a later date. I can't thank Leigh-anne enough for her amazing work ethics, listening and communication skills. All families need Trusted Care at some point in their lives.

August 27, 2025
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Reply from TrustedCare

Thank you for your kind words. We’re so pleased that we were able to support you and your family at such a difficult time. Your feedback means a lot to us.

Kind regards,
Leigh-anne

Rated 5 out of 5 stars

efficient and effective

efficient and effective! provided answers quickly and solved difficulties in 24 hours.

September 4, 2025
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Reply from TrustedCare

Thank you for taking the time to leave a review. We're so glad we were able to assist you promptly and make the process as smooth as possible. It's great to know everything was sorted quickly. Please don’t hesitate to reach out if you need anything in the future!

All the best,
Leigh-anne

Rated 5 out of 5 stars

Great communications

Great communications, very helpful staff.

August 31, 2025
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Reply from TrustedCare

Thank you so much for your kind words! If there's anything else we can support you with, please don't hesitate to get in touch.

Kind regards,
Leigh-anne

Rated 5 out of 5 stars

Ruby took the time to find out exactly…

Ruby took the time to find out exactly the type of respite care we were looking for. And managed to find a lovely home in the area we were looking for.

August 29, 2025
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Reply from TrustedCare

Thank you for your kind review. We're so glad to hear that you had a positive experience and that the support you received led to a suitable outcome. It's always our priority to offer a personalised service, and we're delighted we could assist you in finding the right option.

Kind regards,
Ruby

Rated 4 out of 5 stars

Tabitha was very helpful throughout

Tabitha was very helpful throughout. She managed the difficult task of suggesting care homed, which might meet my husbands needs. Unfortunately, one I visited did not offer what I had asked for. Tabitha phoned to ask if I was settled, which I was.

August 21, 2025
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Reply from TrustedCare

Thank you for taking the time to share this. I'm pleased to hear you found benefit in our support.

Please keep in touch if you need any support in the future.

Best wishes,
Tabitha

Rated 5 out of 5 stars

Always polite and compassionate on the…

Always polite and compassionate on the phones. Gave good advise and plenty of follow up calls

August 18, 2025
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Reply from TrustedCare

Thank you for sharing your experience. We’re so pleased our team were able to guide you clearly and keep in touch throughout the process.

Kind regards,
Tabby

Rated 5 out of 5 stars

Great organization

Great organization, friendly, understanding and extremely helpful. Took some details and sourced appropriate nursing care home in super quick time. Kept supporting until care was found. I was struggling to find appropriate care on my own.It was very stressful on a tight time line, I contacted 12 nursing homes without success.I can't praise them highly enough.

August 19, 2025
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Reply from TrustedCare

Thank you for your lovely feedback. We’re so pleased we could support you in finding the right care quickly and take away some of the stress. Your kind words mean a lot to the team.

Kind regards,
Leigh-anne

Rated 5 out of 5 stars

I needed restbite for my Mum asap while Dad was in hospital.

I rang Trustedcare for information on restbite for my Mum while my Dad was in hospital, we needed care asap. Tabitha asked some questions and was friendly, understood our needs and quick to send information on all nearby care homes who could accommodate my Mum and her needs. We had a viewing and assessment the next day and the following day my Mum was in the care home. Tabitha has been in touch to catch up with us and I thank her for all of her help, understanding and great service for helping us.

August 14, 2025
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Reply from TrustedCare

Thank you so much for your kind words. I'm really glad we were able to support you during such a stressful time and that everything came together so quickly for your mum.

Kind regards,
Tabby

Rated 5 out of 5 stars

I really cant thank you guys enough

I really cant thank you guys enough. Its made it so easy to find a place for respite care for my dad. I told you guys what we was after and i was given 3 options within a day. Went and viewed the closest place to us and its perfect. I dodnt have to spend hours ringing around places amd getting dead ends.. Ive been telling family members that trusted care is like go compare but for care homes.. more people need to know about trusted care. Thank you so much for being a part of making my dad happy.

August 14, 2025
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Reply from TrustedCare

Thank you so much for your lovely message. We’re really pleased to hear that the process was made easier for you and that your dad has found a place that feels right.

All the best,
Leigh-anne

Rated 5 out of 5 stars

Such a great service and incredibly…

Such a great service and incredibly helpful customer service staff. I'd highly recommend them.

August 9, 2025
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Reply from TrustedCare

Thank you for your kind review. Please remember, we’re always here if you need anything else.

Kind regards,
Tabby

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