Execellent service from Eda our sales represetative. There was alot of back and forth on our part and we werent sure what car to go for. However Eda was more than patient and helped us walk away with... See more
Company replied
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Extremely customer friendly. Andy Ruddick who i dealt with could not have been more helpful and nothing too much trouble. I am deaf and felt very comfortable which is not the case with most people. Al... See more
Company replied
Stephen Stewart was a great help to us in making our purchase. He explained the procedure and timescale for acquiring our mobility car. When we picked the car up he processed the administration... See more
Company replied
The entire process of purchasing my Kuga was professionally set out and explained by the Sales Rep Angus Mcvey. This was our second purchase from Trustford and we made a point of asking for Angus, bas... See more
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Company details
Written by the company
Operating as an independent dealer group with its own board of directors and operating strategies, TrustFord is part of the Ford Retail Ltd. Accredited as one of the Sunday Times Top 25 Companies to work for, TrustFord operates a network of 65 dealership sites throughout the UK and Channel Islands. It employs 3,500 staff all of whom are focused on Driving the Standard in Customer Care. On our website, you can find out more about our New and Used Cars, Motability vehicles or vans, as well as our latest Offers, Servicing options, and the latest driving advice from our Hints and Tips
Contact info
2 Charter Court, Newcomen Way, CO4 9YA, Colchester, United Kingdom
- www.trustford.co.uk
4.7
Excellent
23K reviews
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Very pleased with the whole experience…
Very pleased with the whole experience from looking to driving away in our new car. Craig Lawson was very helpful and professional.This is the 3rd car we have purchased from TrustFord and have always been left happy.
March 31, 2026
May use AI-assist with repliesRead more
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Had a really great experience getting…
Had a really great experience getting my new Motability vehicle from TrustFord Stockport, all thanks to Steve King.
Steve was friendly, patient, and genuinely helpful from the start. He explained everything clearly, made the whole process easy to understand, and never made me feel rushed or pressured at any point.
The handover went smoothly, and everything was ready as expected, which made the experience even better. I’m really happy with my new car and the support I received throughout.
Highly recommend Steve King at TrustFord Stockport if you’re looking for a Motability vehicle — excellent service from start to finish!
April 8, 2026
Reply from TrustFord
We're happy you had such a great experience getting your new Motability vehicle. It's wonderful to hear that our team member was helpful and made the process easy to understand. We appreciate your recommendation and are glad you're happy with your new car!
Trustford, Erdington
Arranged a date for an M.O.T, Service and Re-Call and it was very straight forward over the phone.
Turned up today and was met by Nathan who was very friendly, polite and explained the process.
It was very quick and the car passed everything, so I was happy.
Big shout out to Nathan.
April 16, 2026
Unprompted review
Reply from TrustFord
We appreciate you taking the time to share your positive experience. We're happy to hear that arranging your service was straightforward and that you found the process quick and efficient.
The sales person Catherine Courtney was…
The sales person Catherine Courtney was wery pleasent, friendly and professional throughout making the procedure no problem at all keeping us updated at all times.
April 10, 2026
Reply from TrustFord
We appreciate you sharing your feedback. We're happy to hear that you found our employee pleasant, friendly, and professional and that the procedure was no problem at all.
It was good to pick up the car with…
It was good to pick up the car with great service.
March 26, 2026
Reply from TrustFord
We're happy you had a great service when picking up your car. Thank you for your positive feedback; we appreciate it!
Very helpful in providing a new car to…
Very helpful in providing a new car to meet my requirements. All Trust staff that assisted me with my purchase were excellent.
April 15, 2026
Reply from TrustFord
We appreciate your positive feedback and are so glad to hear that our staff was helpful in providing a new car to meet your requirements!
Trustford Alperton - disgraceful
disgusting/appalling service from Trustford Alperton. We had some diagnostics issues with our car - they provided a time to fix, the car sat in the garage for two days with no work done, we were treated with derision by their team, we needed the car back, we were charged £180 or they wouldnt give us the keys back for nothing - we wrote a letter of complaint to their manager Steve Hearne who has never acknowledged our complaint or any of our chasing up...absolutely lowest of the low
April 2, 2026
Unprompted review
Reply from TrustFord
Hi, this is not the kind of experience we want to hear of. Please can you email all the details to customer.experience@trustford.co.uk with your name, vehicle Reg, which dealership this relates too and a contact number. Once received I can have this looked into for you.
Polite and efficient member of staff
March 1, 2026
Reply from TrustFord
We appreciate you sharing that our staff was polite and efficient. We are so happy to hear about your positive experience.
Good sales staff who identified my…
Good sales staff who identified my requirements. Very happy with the deal we made at Trust Ford Wimbledon and with the support and expertise of the Sales Manager
March 30, 2026
Reply from TrustFord
We appreciate you sharing your experience! We're happy to hear that our sales staff identified your requirements and that you are very happy with the deal.
Great communication and great service… 1
Great communication and great service all round.
March 19, 2026
Reply from TrustFord
We're glad you had a great experience with our excellent communication and service. Thank you for your positive feedback!
From start to finish Sarah Perkins has…
From start to finish Sarah Perkins has been excellent in all aspects of getting my new ranger phev stormtrack on the road, a pleasure to deal with and a great asset to trust ford.
September 20, 2025
Reply from TrustFord
We appreciate you taking the time to leave us this excellent review. We're so happy to hear that you received excellent service and that you were pleased with your experience.
Reply from TrustFord
We appreciate you sharing your feedback. We are so happy to hear that you found our service fast, helpful, and without any problems.
Reply from TrustFord
We're glad you found our staff experienced and our service professional. Thank you for your feedback!
Josh and Donal were absolutely superb…
Josh and Donal were absolutely superb in all dealings and communications, making the process of changing very smooth and enjoyable!
September 25, 2025
Reply from TrustFord
We appreciate you sharing your experience. We're happy to hear that our team members were superb in their communications, making the process smooth and enjoyable!
Great experience
Stan the salesperson was just so amazing and helpful in every way. He made the whole process effortless and the car was perfect.
December 27, 2025
Reply from TrustFord
We appreciate your positive feedback and are so glad to hear that our employee was amazing and helpful and made the whole process effortless for you!
We had a warm wellcome from bradley…
We had a warm wellcome from bradley showed us loads of car till we found the one we wanted no hard sell
March 21, 2026
Reply from TrustFord
We're happy to hear that you had a great experience and found the car you wanted without pressure. Thank you for your positive feedback!
Reply from TrustFord
We appreciate that our staff was friendly and the service efficient. Thank you for your positive feedback.
Top Notch Sales Experience
Paul Fry was great to deal with. He was very knowledgeable, friendly and professional and made the whole experience feel effortless and stress free.
March 31, 2026
Reply from TrustFord
We appreciate you sharing your feedback. We're happy to hear that you valued the knowledgeable, friendly, and professional service that made the experience effortless and stress-free.
Very good, happy with a vehicle very nice people
Very happy with the vehicle, very good staff would recommend people going in there thank you
April 6, 2026
Reply from TrustFord
We're very happy you're pleased with your vehicle and found our staff helpful. We appreciate your recommendation and thank you for your time.
Great customer service
Great customer service
Andrew and Conor at Motability department
Ian the manager.
April 7, 2026
Reply from TrustFord
We appreciate you taking the time to share your positive experience with our team and Motability department. We are happy to hear that you received great service.
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