Trustico® Online Limited Reviews 58

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

All our client's certificates come through quickly even OV and EV certs - they really push them through and stay on top of the process. The sales and technical support team are a great bunch of peopl... See more

Rated 5 out of 5 stars

Being able to place orders online and then get SSL certificates issued in matter of minutes is just fantastic! Not sure why Online Chat never worked for me. I start to wonder if it's ever worked at... See more

Rated 3 out of 5 stars

Great prices, perfect certs, but a lot of hard work to buy or renew - pages of forms to deal with so you need to set aside 30 mins at least, especially first time through! Can you guys consider a way... See more

Company replied

Company details

  1. Software Company
  2. Computer Accessories Store

Information provided by various external sources

Founded in 2006, unlike others, Trustico® does not carry baggage of being born out of a hosting or domain name company. A dedicated SSL Certificate provider, its aim is to revolutionise the market by being a one-stop shop for your online security needs at sensible prices. With a highly trained team offering 24/7 advice on how to buy an SSL Certificate fit for purpose, Trustico® issues within minutes and its ordering system is the first of its kind - even offering an SSL installation service.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

58 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Thanks

Thank you very very much

March 18, 2013
Unprompted review
Trustico® Online Limited logo

Reply from Trustico® Online Limited

Hi Anand,
Thank you for your feedback.
If we can assist further, please be sure to contact us directly.

Rated 1 out of 5 stars

You don't even email to check if its a valid customer

So I was in a need of a certificate really fast due current certificate being rescreated for a new domain, it was really urgently and trustico was in my mind with the fastest ssl cert generation.

While I requested a ssl certificate, order was cancelled probably because of my brand. Not good for business, at least check the client/ask more details to see if its a valid order/client or not.

And I was also referring my clients here to you, not have a bad taste in my mouth...

March 3, 2013
Unprompted review
Trustico® Online Limited logo

Reply from Trustico® Online Limited

All SSL Certificate orders go through an automated validation process as well as manual processes for some orders. The automated validation processes are not specifically processed by Trustico, they are processed at Symantec who is the issuer of the SSL Certificate. In the event an order is canceled or queued for review we do invite you to contact us so that we can try and get the SSL Certificate issued to you as soon as possible. We are sorry that you have had a negative experience on this occasion and do hope that we can be of service to you in the future.

Rated 2 out of 5 stars

Not so good

I did't cancel my order but it was cancelled. I have sent an email to request for explanation but I have not received any response.

February 22, 2013
Unprompted review
Trustico® Online Limited logo

Reply from Trustico® Online Limited

In the event an order is canceled or queued for review we do invite you to contact us so that we can try and get the SSL Certificate issued to you as soon as possible. We do response to all e-mail requests promptly, though, please feel free to call us on 888 8300 775 from within the United States if you need any further assistance.

Rated 1 out of 5 stars

Very very bad experience

Really very bad experience.

February 15, 2013
Unprompted review
Trustico® Online Limited logo

Reply from Trustico® Online Limited

Hi Abdul, unfortunately you review does not specify the experience - please feel free to call us on 888 8300 775 from within the United States if you need any further assistance.

Rated 5 out of 5 stars

Very good service!

My server krasched and I lost my certificate with wrong backup. I got very good help from you to have a new one with good price and service.

January 16, 2013
Unprompted review
Rated 4 out of 5 stars

I Thought I was having a bad experience

This is an update to an earlier post, (which I deleted)...
I was having issues with the private key for my site, and requested some help, the email drew no reaction or response, (I Thought).
I was contacted and given the information I required to get my site up and running. I was having issues with the Private Key, from a CSR I had created on their site. I had not used the CSR generation tool on their site before, so I was not quite sure how to get the private key. I tried a few of their tools to create different certificate types, but just could not get the private key. Their tools need a bit more documentation, as soon as the lightbulb went on over my head, I got the certificate and private key without issue.
Thanks, I will have another order in a week or 2.

January 14, 2013
Unprompted review
Rated 5 out of 5 stars

Easy and inexpensive

The Trustico order process, and CERT and KEY generation services is easy and inexpensive. Depending on your configuration, the intermediate cert may have to be concatenated with another key or cert, which isn't always obvious. Otherwise, the site contains all the information you need to purchase and successfully install SSL certificates.

January 1, 2013
Unprompted review
Rated 3 out of 5 stars

$1,000

I am glad the Stinger, because now I can improve my website security with SSL certificates from Trustico, its Price is cheap but its Quality is not cheap!

December 25, 2012
Unprompted review
Trustico® Online Limited logo

Reply from Trustico® Online Limited

Hi Khairil, thank you for your feedback.

As one of the largest and favorite SSL Certificate retailers globally, Trustico sets the standard in offering a high quality SSL Certificate service and has adjusted its retail pricing structure to reflect fair and reasonable pricing.
Trustico® offers a high quality service, issuing SSL Certificates within minutes and with ease.

Please be sure to contact us directly should we be able to assist further.

Rated 4 out of 5 stars

Speedy Processing

All our client's certificates come through quickly even OV and EV certs - they really push them through and stay on top of the process. The sales and technical support team are a great bunch of people to deal with, they know their stuff and they always go the extra mile. The Reseller panel is pretty comprehensive and we don't use all the features but if you order large volumes of certificates it's auto management features and reporting tools are great.

November 17, 2012
Unprompted review
Show reviews in all languages. (58 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look