Good evening, Happy Monday! I just got done talking to Pat Y. I wanted to informed you that he is an EXCELLENT customer service to work with (10 stars). He was so polite and nice. He went above and be... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found the payment section a little odd, I wasn't sure if they had accepted my payment/order or if there was something else like a oto code to complete the process. They then congratulated me so... See more
Company replied
The only reason I have given you 3 stars, is because I was sorely disappointed in your customer support. Each time I tried to track my order, it just kept saying ‘order not found’, and each time ( tw... See more
Company replied
Disappointed with actual size of knives because they looked so much bigger in the advert. I have small hands and they are small compared to said advert. If I had known how long it would take to arrive... See more
Company replied
Company details
Written by the company
In the vast, ever-expanding universe of online retail, where countless choices clamor for your attention, one name shines as a beacon of brilliance: Trustpicks. Born from the minds of young, passionate visionaries, Trustpicks isn’t just another online store — it’s a destination where innovation, style, and service converge to turn the everyday act of shopping into a remarkable, personalized journey.
Contact info
United Kingdom
- customer@trustpicks.co.uk
- www.trustpicks.co.uk
2.9
Average
626 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The products - vegetable slicer & shredder set
The products vegetable slicer & shredder set are useless the shredder does not shred never mind how amazingly your “AI” video faked it and both peeler & shredder are too blunt to get through a courgette !!!
I’m requesting a refund ….
May 30, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Items arrived on Saturday on Saturday…
Items arrived on on Saturday 23rd May 26. Both units show rust on the blade and marks all over definitely not new. One of the shredders even has bits stuck in between handle and blade crevices. Handle is plastic and not wood as described.
Emailed customer service to arrange return and refund in full. Provided them with photos.
Update: 03/06/26
Received full refund, thank you for the prompt response.
May 23, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
WARNING - TOTALLY AVOID!!!!
Absolute rubbish that doesn't work!!!!
Returned for refund but had to pay £5 for the privilege that's money I lost so far. Nil customer service. The companies advertise items on tv channels, makes it look easy to use but they don't work. My advice, steer well clear and don't trust or buy from these companies. Be warned, stay alert a d please don't be conned like me!!!
May 30, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Creativity becomes more exciting with…
Creativity becomes more exciting with the temporary tattoo markers set. Smooth coloring, easy application, and great for fun designs anytime.
May 15, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
The foam remote control plane is very…
The foam remote control plane is very fun and lightweight. Easy to fly, stable control, and perfect for both kids and beginners.
May 18, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Body care feels more refreshing with…
Body care feels more refreshing with the lymphatic brush for body. Comfortable grip, good texture, and helpful for relaxing massage routines.
May 18, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Worst product shipped and straight away…
Worst product shipped and straight away threw it to bin after first use. Shipping experience was even worse, no traceability after ordering.
May 28, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
No problem
Very simple to order. Was able to pay by Apple Pay. Went through quickly.
May 29, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Be kept up to date as there are so…
Be kept up to date as there are so meny scams out there
May 29, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
Please rest assured that we have no scams.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Do not buy from them
Product wasn’t as expected. Emailed three times about how to return and no response. Don’t use this supplier
May 8, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
I ordered the hose attachment and when…
I ordered the hose attachment and when it arrived I couldn’t wait to use it, boy was I disappointed. I attached it to the hose and turned on the water, the attachment came off the hose. I’ve emailed trust picks a couple of times asking for a refund and details on how to return it, but to date I haven’t received a reply. Very bad after sales service.
May 21, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
I was looking forward to the cutters
I was looking forward to the cutters. I bought two. When I tried them, the blade was working fairly well but the shredding blade is useless ! disappointing. It needs to be sharper.
May 27, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you very much for taking the time to leave us a three-star review.
We apologize for any inconvenience caused and will make improvements based on your suggestions.
We strive to provide the best service to our customers.
We hope to continue providing you with high-quality products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Ive only tried it once so maybe I'm…
Ive only tried it once so maybe I'm unlucky but it just kept slipping around the lid, it wouldn't tighten enough to open the jar.
May 27, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you very much for taking the time to leave us a three-star review.
If you need any help, please contact us: rnchan029@gmail.com with your order number
We strive to provide the best service to our customers.
We hope to continue providing you with high-quality products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I am thoroughly disappointed with…
I am thoroughly disappointed with shredder and peeler. The tool is of very poor quality. The shredder does not shred and the joints of blades keep moving . The peeler also very flimsy. I want to return the product. .
May 29, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
It was easy to find the item I wanted
It was easy to find the item I wanted. The printed catalog was also a help.
April 16, 2026
Unprompted review
Reply from Trustpicks
"Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Ensure you are ordering correctly
I was expecting the paring knife to have julienne teeth to make strips as well as slices. So what I received was slightly different but otherwise it was fine.
May 20, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Easy to follow and navigate the site
Easy to follow and navigate the site. Good communication and available product Q&A.
Quality product support and delivery.
Highly recommend
May 27, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
The sakerplus coffee pot mug is a smart…
The sakerplus coffee pot mug is a smart and convenient design for daily use. Keeps drinks handy and feels very practical for busy mornings.
May 14, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
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