Good evening, Happy Monday! I just got done talking to Pat Y. I wanted to informed you that he is an EXCELLENT customer service to work with (10 stars). He was so polite and nice. He went above and be... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found the payment section a little odd, I wasn't sure if they had accepted my payment/order or if there was something else like a oto code to complete the process. They then congratulated me so... See more
Company replied
The only reason I have given you 3 stars, is because I was sorely disappointed in your customer support. Each time I tried to track my order, it just kept saying ‘order not found’, and each time ( tw... See more
Company replied
Disappointed with actual size of knives because they looked so much bigger in the advert. I have small hands and they are small compared to said advert. If I had known how long it would take to arrive... See more
Company replied
Company details
Written by the company
In the vast, ever-expanding universe of online retail, where countless choices clamor for your attention, one name shines as a beacon of brilliance: Trustpicks. Born from the minds of young, passionate visionaries, Trustpicks isn’t just another online store — it’s a destination where innovation, style, and service converge to turn the everyday act of shopping into a remarkable, personalized journey.
Contact info
United Kingdom
- customer@trustpicks.co.uk
- www.trustpicks.co.uk
2.9
Average
626 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not the easiest site to navigate
Not the easiest site to navigate. Trying to order more than one item was challenging. Every time I tried click on a second item the first item disappeared. Eventually after 5 goes it worked.
Hopefully the items will be worth it and arrive quickly.
June 28, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Undamaged product delivered.
The delivery was on time, NOT damaged. Excellent Service :))
June 25, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
It was on time,and deliverd on my door…
It was on time,and deliverd on my door step.
June 26, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Great goods
June 20, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Scam
Scam. The comb does not do anything at all. All lies. Avoid and save your money
June 26, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
I used yesterday first to order from…
I used yesterday first to order from trust picks
Everything was fast and easy to order
June 27, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I want a refund.
I ordered these storage bags on 20.6 26.
Trying to track and the response is order not found. I sent an email 4 days ago, there has been no response. I was stupid to ever deal with such a company. Please can I have a refund. I don’t need any more stress.
June 20, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
This is an absolutely useless piece of…
This is an absolutely useless piece of equipment and what is stated it can achieve is an absolute lie. You get a better result by simply using a thumb over a hose pipe. It is useless and how companies like this Chinese one can getaway with it is beyond.me as in my view it is simply fraud. I have written to the company for a refund and of course what have they done……nothing. They do not even reply. So all I can say is do not buy from this company and do some research into adverts before spending your hard earned money.
Edited 5July2026
Do not believe the response from Trustpicks to my review. It has only been written to give a good impression. All my 50 emails to the company have had the order number on them and still no reply from their customer services department.
Edited again on 9th July 2026
I was amazed to hear back from Trustpicks when the responder to this review replied to my message. Bottom line is that I have received a full refund for the useless hose head and attachments I did not order. This is very rare from a Chinese company, but I felt obliged to make my message clear for those of you stuck in the same position as I found my self in. Make a note of the email address from the responder below to get in touch with Trustpicks or sometimes known as Shinese as there customer services do not respond.
Thank you Trustpicks for the refund, though it would be easier not to exaggerate the effectiveness of your hose head in the first place as it is no more effective than the end of a hose pipe.
June 4, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Dear trustpicks team
Dear trustpicks team
I ordered two of these hoses for £30.76.
Payment went out on the 5th June.
I received them yesterday 20th June.
I tried one of them and there is no pressure in the hose as advertised in the video and pics.
I would like to return both and get a refund.
Could you kindly send me the return label.
Look forward to your reply
June 20, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Great transaction!
The goods were extremely well packaged and arrived in great condition. This was an altogether satisfactory transaction - thank you!
June 4, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
All process worked
All process worked. Confusing when placing an order. I couldn't workout how to order more than one item. Every time I selected second item, the first item disappeared. Order was placed but I didn't put the delivery address so got a bit worried where will my order be sent? Anyway I saw it on PayPal statement that it will be sent to correct address. Not sure what O wpuld have done if I needed a different delivery address.
June 22, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Product not the one on the add
Product not the one on the add. Deceptive advertising. Disgusting
June 6, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
The advertisement is miss leading as…
The advertisement is miss leading as the water pressure does not match what was advertised
June 22, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
Too much scrolling
One item viewable but sure they sell other products
Lots of scrolling before get to price very frustrating
June 20, 2026
Unprompted review
Reply from Trustpicks
"Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
I'm sorry for the inconvenience caused to you.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
A bit overpowering trying to sell other…
A bit overpowering trying to sell other items
June 21, 2026
Unprompted review
Reply from Trustpicks
"Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
I'm sorry for the inconvenience caused to you.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Parcwl arrived on time was in good…
Parcwl arrived on time was in good condition very pleased.
June 19, 2026
Unprompted review
Reply from Trustpicks
"Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Easy to order
This my 2nd order ordering was quick and easy. I wish the delivery could be faster, I’m not used to waiting 10/14 days for the goods
June 20, 2026
Unprompted review
Reply from Trustpicks
"Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Dreadful service!
I have placed double order because I have never received a confirmation that my order has been placed, so I thought that something gone wrong and I gave repeated my order. When I have realised that I have duplicated my first order I have sent two emails to this company, asking to cancel one order and to issue me a refund. I have never received any reply, and now I have got email informing me that both orders have been dispatched. That is dreadful service!
And I suppose there won't be any options to return it and get refund!
June 21, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
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