Not Responsive
Unfortunately this company does not respond to false positive submissions for websites. I have a client that has been on the "blacklist" in virus total for over a month now, and I've submitted twice, and never received a response. I did both through their form as well as their email and have waited as to what I feel is an adequate amount of time. All other vendors have rescanned and whitelisted our site but without a full green check mark we are like fish out of the water. My client came to me to clean his site, move to a proper host, and I am sitting here trying to get this company to be accountable. Unfortunately if they aren't going to be responsive here I'm going to go to every kind of review platform that exists to showcase their lack of service.