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Tuffnell Glass, based in Rudston, England, has been proudly serving the lampworking and glassblowing community since 1998. Run by a dedicated team of five individuals, each bringing their own expertise, the company is passionate about providing top-quality products and exceptional service. Together, the team brings over 80 years of combined experience, ensuring customers benefit from both knowledge and care. Beyond supplying materials, Tuffnell Glass also opens the doors of its studio throughout the year, welcoming beginners and seasoned professionals alike to take part in inspiring, hands-on classes.
YO25 4XA, Rudston, United Kingdom
3.9
7 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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First time using Tuffnell Glass.
Purchased one of their OxyCon kits.
Great purchasing experience, excellent customer service and arrived ahead of estimated delivery date, and all as promised.
Definitely recommend.
I have only been working with glass for the past year, and Tuffnells have supported me in my glass journey wholeheartedly. They offer great products, and their knowledge is always freely given no matter how busy they are. It is a family company, but run in a professional manner that allows beginners and experienced lampworkers to get everything they need to fulfill their lampworking journey. I fully recommend Tuffnells, and don't think there are many of these companies that remain to exist, where the individual customer is at the heart of everything they do. Old fashioned values go a long way in my book. Keep up the great work Tuffnell's, I'll definately be back for more great products.
Nice glass,lots of colours to OK prices. But customer service is sad - they only want to sell, not solve customers problems.
He never tried to solve the oxy problem.
Thank you for the order, he had not read
Next mail: We do not have,.... 2 weeks....!
Reply from Tuffnell Glass
Hello Lise,
Thank you for your review. We’re sorry to hear you felt our customer service did not meet your expectations. As we explained in our email exchange, we were unable to assist with your query because the machine in question was not purchased from us within the past 5+ years.
Following that, your emails—written entirely in capital letters with a rather hostile tone—made it difficult to have a constructive conversation. For context, you have only shopped with us once in the past year, so this isolated interaction was unfortunately shaped entirely by that tone.
Please keep in mind that Tuffnell Glass is made up of five people—yes, five actual humans—who do not deserve to be spoken to in a belittling way, whether by email or by phone.
That said, we do appreciate your feedback, and we sincerely wish you the best of luck in trying to find a resolution to your issue.
All the best,
Tuffnell Glass.
Tuffnell Glass have everything you need for lampwork and Glass Blowing. Not only that, their customer support are always on hand to try and assist, regardless of whether it’s a Tuffnell problem or not. IQuick shipping and good products.
I've been using Tuffnell glass for most of my lampworking needs over the past 13 years, would always highly recommend! Always a fast and friendly service
Bad seller...they never answered me for one problem who i had in my order....
Never answered
Alain
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