We thoroughly enjoyed our river cruise and would definitely consider booking another one in the future. Unfortunately, due to the unusually low water levels on the Danube, our itinerary had to be changed considerably. While this was disappointing, we completely understood that the situation was beyond the company’s control. We appreciated the partial refund we received and, despite the changes, we still very much enjoyed the places we visited and the experiences we had. One of the real highlights of the holiday was the staff. They were fantastic throughout – professional, helpful, friendly and always willing to go the extra mile to make sure we were well looked after. We were particularly impressed with the way my husband’s coeliac dietary requirements were handled. The staff took great care to ensure that he could eat safely and still enjoy a wide variety of food. The quality of the food was superb, and the fact that gluten-free beer was also available was a lovely touch and very much appreciated. Sadly, our flight home was cancelled, which was obviously frustrating. We did feel that communication surrounding the cancellation and the arrangements afterwards could have been better. However, we don’t feel that this should detract from what was, overall, a very enjoyable holiday. Despite the challenges caused by the low water levels and the problems with our return flight, we came home with many happy memories. The wonderful staff, excellent food and overall river cruise experience more than made up for the unexpected changes. We would definitely choose to go on another river cruise in the future.
