TUI Reviews 

My god how bad is this company at dealing with after travel issues, once they’ve had your money they just don’t want to know and should you dare to air your grievance on their Facebook page they allow a group of about 20 individuals to belittle, bully, demean, degrade, laugh, name call, snigger and be downright nasty at the poster without any recourse at all.
I’ve even seen it said that these nasty individuals are paid trolls or in fact TUI employees, and the way they carry on and jump on practically every post (because nearly all posts on the TUI Facebook page are complaints) that wouldn’t surprise me!
Why else would they do what they do if they’re not getting paid and a quick search shows that some of them have been at it for at least the last 3-4 years!
It’s absolutely shocking what’s going on and why the TUI page is still allowed to use Facebook is beyond comprehension.
I’ve been using the internet for at least 15 years and I’ve never ever seen online bullying on such a massive scale.
TUI you should be ashamed!

Trying to get money back of delayed flight is a nightmare. Takes ages. Phone call after phone call. Cut off and passed around if I got through.

Dreadful unprofessional after sales service from this large company and I am apalled at how they handle their department for delayed flight compensation payment. Aftter completing the online compensation claim form, I have had tofollow up with 4 emails to chase and, as no response from any form of commumication, called 3 to the dreadful, very unhelpful staff at their Call Centre. I was told by them they were dealing with it, next call that a compensation letter would be out withn the week. that was 3 weeks ago so chased yesterday only to be told they didn;t have note of my booking which was a lie as the last caller read out my comments from the complaint. I cannot believe such a large company are allowed to get away with this. They have bene accused of being the worst airline to settle flight delay compensation claims by The Guardian, They are hoping people will give up so they don;t have to pay.

Chrissie Clements, well well well. What a disgusting experience I had of being verbally abused and being spoken down on. She brought her personal life into a situation which was beyond my control, she was out of order and wouldn’t leave me alone total Harassment. Danger of my own safety. As a girls first holiday she ruined the whole experience. Bad on you TUI tut tut.

Unpaid £50 refund promised for flight in November.
4 phone calls. 2 email complaints.
Next step County Court!

do not use this company if you care for your life! i wish i could have given zero stars.

advertising so annoying, would never use this company.

We have been to Greece- TUI uses a flight agent BALTIC AIR/ GOLDSTAR.
Problem is when your plane is cancelled - TUI refer to the AGENT - and wont take any action to help you with any re- booking on further flight.
We lost our flight in Oslo - and they did nothing to help.
New tickets and extra hotel costs us over 1000 Euro.
TUI says its not their problem - and refer us to BALTIC AIR for a refund.

Great trip to Crete.
Were at Iolida Village for the third time.
Great hotel for families with children, with bathing facilities and nice staff.
Special thanks to Katerina and Harris who made our stay a truly great holiday.
Always smiling and helpful. in spite of many guests, they always found time for us. They always came with a smile and good tips on beaches and places we should visit.

A Complete NIGHTMARE. Dont use this company if you think you may have a problem or have a cause to complain. I did what first started off by writing to them, telling them of problems that I experenced on my holiday. In a nut shell the flight was late stuck on the plane with no Aircon and were not offered any water.No first aid box ant where in the hotel complex My wife had a problem and needed a plaster.(bigger than the one she had) THEY HAD NOTHING. And the meals were all just warm. One night it was really cold that it was really cold I had to ask staff to heat in Microwave.
So I sent my form in early June on the 11 July had a phone call telling me i was to receive a £200 voucher.On the 24 july I phoned to say that I had not received. Was told the they would send a email to that Department. I phoned again on 10 Aug again when I was told that they said a CHEQUE was sent out I said a Cheque not a voucher she said no a Cheque for £200. She said that she would get that cancalled,and get that reissused.I asked how long should i leave for till in phoning back Lady said 2 weeks. So yesterday I phoned YET AGAIN 23 Aug. I was getting no where part from they would send yet another message to that department. I asked if I could speek to a Duty manager after about a 10 min wait I did speak to a manager. Told them the story and was told that they would get in touch with that department and should receive a voucher within 28 days. I said that when I phoned on the 10 Aug that it was a Cheque for £200. She said no a voucher I said they should cheak the phone calls on previous dates. She said to ask for that I would have to e mail them and to request for them to look into the recordings.The lady also said that on the first call on the 11 July i would of been given the choice of either a Voucher or a Cheque. I said that I was not given that option.I asked her again to lisson to recordings and she said yet again that she could not di that and I would have to send a e mail in requesting that. She asked me if I would like a Cheque now I would have to send a e mail and request. The Manager said also if you asked for a cheque the amout would drop by alot,I asked by how much of a reduction she said I have to send a message to that department. I asked if she could contact me tomorrow and she said that she would not be able to do that. I asked if they could put me throgh to that department and was told they could not do that. OK what is the name of the CEO so I could send a letter or phone. Was told I have send a e mail without any names to whom I would address to. Oh we cant do that.
I just wonder how on earth do TUI manage to function and they are quick in sending e mails of holiday offers etc but not in getting in touch with the customer if there is a proplem or a complaint in getting it delt with quickly. I live to get though to the department that deals with that dept. But you cant you haveto deal with the people on the phone and they will not transfer you either.
To end I was on the phone for 1 hour including at least 30 mins waiting to speak to someone.
Oh I did say that I would not be using TuI again but the Voucher is not able to transfer to anyone.

I have purchased a family vacation and I had 3 questions regarding the trip so first I tried using the app to ask and I got no answer within 1 day as the app promised. So this morning I called the customer service. The first call was a disaster. After waiting 15 minutes on the queue a lady picked up and before I had the chance to tell why I was calling she stated that because my plane tickets were not charter she could not answer my questions. I was puzzled : I bought the entire thing through tui so how come there was info about my trip that they don't have? She said I should go to the homepage of the flying company. I asked how should I find out which company I am flying with since all I have is emails from tui. She had to agree that then tui must actually know who we are to fly with and when she looked she found the info she initially claimed she didn't have. Then when I proceeded to trying to ask my first question she insisted that they can't answer because I didn't buy airplane tickets through them. But I did, so I stated that - I bought the whole thing in one package at tui and now I needed to add the option to take a klapvogn on the plane. She insisted I have failed to read some info when buying the trip and I should go read and they can't help and hang up on me. Then I called again and, to my delight, the second call was very different. The woman who responded easily answered all 3 of my questions about the trip and gave me additional information of how to double check about one of them which she wasn't 100% certain about. She was both kind, helpful and effective. So finally on the third attempt I had the answers which I needed...

Just tried to book a trip, The price on the main page was not the same as the one that they wanted to bill me for, roughly 250 USD more. When contacting the servicedesk they replied that they were aware of the problm, and when I tried getting the details on this or to mitigate the issue, they shut the chat down. No trips booked with them today.

Har gennem en uge prøvet at skrive til dem på deres hjemmeside. Her får man :

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Undskyld. Sorry. Scusa. ให้อภัย Lo siento. συγγνώμη; Pardon.
Der er desværre sket en teknisk fejl. Prøv igen senere.
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Skriver man til ledelsen @ tui.dk som der står på deres hjemmeside, at man kan, så får man :

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A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
ledelsen @ tui.dk
host mail.fritidsresor.se [91.223.92.43]
SMTP error from remote mail server after end of data:
550 5.1.1 User unknown
...

Det har bare ikke lyst til at være i dialog med deres kunder....

In September 2016 we, my wife and two kits one baby at one year and one at four years, was on a one week of vacation on Sardinia/Italy at Hotel Family life Baia De Conte. The travel agency was TUI and the trip was completely arranged and booked by them. The hotel are located close to the Alghero airport approximately 15 min bus drive, but this is nothing that you notes during the stay at the hotel. We arrived at the check in counter at 21.15 and was after a fast check in advised to go directly to the dinner buffy because it was closing at 21.30. As we were traveling with kits we would rather go directly to the room, but was told that they was not sure our room was ready… At 21.15! I was making clear for them that we wanted a room now because the kits was half a sleep and we was promised a room after 14.00 o’clock. It was arranged so and they also made an exception and let us bring some food to the room as they by definition not offered any kind of room service and it was in general not allowed to bring food to the room. The day after we discovered that the separator wall between the main part of the hotel room and the sleeping area was not secured so I could without any problems move it half a meter side to side also the cleaning of the floor was not done. We informed the reception about our findings and they would correct this. When we came back the cleaning of the floors was still missing and this is a problem when you have a baby crawling around and finding stuff to put in their mouth. The wall was now secured, but during the work they manage to pull out the power socket from the wall so our children could get their small fingers in behind the socket front cover. The day after we informed the reception about this and the cleaning (again) and was promised that is was fixed. In the afternoon nothing was done, but the cleaning has been there because the beds were made. The day after, the same story so we more or less gave up and decided to try to ignore it. The hotel in general is old, but has been partly modernized and the rooms was with separately controlled A/C witch was nice in the warm afternoon. At one of the last days where we were relaxing at the pool we noted a big rat running from a three to our deck chair near the pool! We all got up and I contacted a waiter in the pool bar to get someone to react to the rat that still was running around the pool side. Her only reply to the situation was… -What do you want me to do about that? I really had to hold my temper and tried to ask her kindly to call someone that could catch the rat or scare it away. I think this situation is a very good example on the behavior experienced from majority of the personal at the hotel, they don’t care at all and are just during exactly what they are told by their superior. This review should not keep you away from Sardinia, it is an fantastic beautify island and it has so much to offer from landscapes to historical places. I hope and expect that we will come back to the island, but it will for sure not be to the Hotel Family life Baia De Conte!

I really loved everything about your service and you got yourself a client and friend. I had a great and confortable trip and I thank you for all the services that you provided me for, I felt lucky and blessed after reading the negative feedback that some clients gave about you an d for me it was not a reality at all. I felt quite pampered and I would recomend you to people that I love and care for.
I can't wait to travel with you again, next time wit my family.
<3

en fin cruise på Nilen