Delivered efficiently. The pergola is heavy-duty. The wood looks well seasoned and is not warped. Putting it together takes time and energy. Not recommended for the solitary DIYer. I had it erected by... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have just put in my order and will not be receiving it for another few weeks. So far I have been quite impressed with their efficiency and their professional skills. Karen answered our questions wit... See more
Company replied
After my 10 year old Daisy Log Cabin Euro sash lock broke I was worried about security. I checked with the local "sheds" but was unable to find an exact replacement. I contacted Tuin direct by email a... See more
Company replied
Very helpful staff at Tuin. I got in touch with the company several times with various queries over the course of a week or two and Trina answered them all promptly, even though I am not quite ready t... See more
Company replied
Company details
About Tuin
Written by the company
Trust is not given it is built, and the Tuin team has over 50 years of experience building, designing and selling log cabins & summerhouses. We also sell sheds, saunas, hot tubs, gazebos, fence panels & timber. Tuin is your place for space.
- We are rated excellent on Trustpilot.
- Have a 10 year guarantee on all our garden buildings.
- Give you expert & impartial advice as our sales team do not work on commission.
Whether you know exactly what you want, or would like to chat through an idea, please call us or email or go to the website and use WhatsApp or live chat. Our team are in the offices from 9am to 5pm Monday to Friday and you can even visit the show site if you are in the area.
10 Year Guarantee
Log cabins, summerhouses and sheds
We believe it is important to protect your investment. Whether you buy a log cabin, summerhouse or shed from us, Tuin offers a 10 year guarantee that covers timber rot, fungal decay and insect infestation.
Contact info
Brooke Industrial Park, NR15 1HJ, Norwich, United Kingdom
- 01508 558308
- info@tuin.co.uk
- www.tuin.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This will be my second Tuin log cabin
This will be my second Tuin log cabin. I was very pleased with the build quality and am looking forward to getting the new one installed
The lovely staff at Tuin made the ordering and arrangement very easy
July 16, 2026
Reply from Tuin
Many thanks for writing a review and for your generous 5 star rating. We are delighted to have you back for a second cabin. If you need any help with your new or existing log cabin, do let us know. Kind regards, Charlie
Reply from Tuin
Many thanks for your review and 5 star rating. We greatly appreciate it! Let us know if you need anything else. Kind regards, Charlie
Great customer service
Great customer service. Before and after my purchase i contacted Tuin by email and live chat and had speedy replies. Delivery was on time and the driver went out his way to get the delivery in my garden, hurrah.
The log cabin was installed today and is great quality (installers also commented this) and a great addition to the garden. Look forward to using it.
Definitely recommend this company.
June 19, 2026
Reply from Tuin
Many thanks for taking time to leave a review and for your generous 5 star rating. We really appreciate it and are delighted to hear you had a great experience from start to finish. We hope you enjoy your new log cabin and if you need any further help, you know where to find us. Kind regards, Charlie
Great staff
when I was unable to order through the website the staff responded to my call and demonstrated flexibility and a can-do approach to satisfying my purchase requirements.
On delivery the driver was polite and helpful when presented with the challenges of my delivery situation. Well done all.
July 13, 2026
Reply from Tuin
Many thanks for your lovely review and generous 5 star rating. We are delighted to hear about your experience and greatly appreciate your kind words regarding our service. If you need anything else from us, feel free to get in touch again. Kind regards, Charlie
Tuin empowered me to purchase a first class product
Tuin were a pleasure to deal with. Firstly they enabled me to take advantage of a reduced price offer. Secondly, they placed my order in a waiting list and notified me directly when the items were available for purchase and subsequent delivery.
July 9, 2026
Reply from Tuin
Many thanks for your review and for your generous 5 star rating. We greatly appreciate it and are glad that we were able to help you secure your dream log cabin easier. If you need anything else from us, please give us a call. Kind regards, Charlie
Great customer service
I have just put in my order and will not be receiving it for another few weeks. So far I have been quite impressed with their efficiency and their professional skills. Karen answered our questions with such patience. Trina gave us a lot of tips and pointed us to their blogs to help us plan our project well. I will gladly provide a follow-up review upon the completion of our cabin to further attest to their professionalism.
July 14, 2026
Unprompted review
Reply from Tuin
Many thanks for taking time to leave a review and for your 5 star rating. We are delighted to hear about your experience and look forward to hearing your thoughts when you receive your Log Cabin. If you have any further questions, feel free to get in touch. Kind regards, Charlie
Reply from Tuin
Many thanks for your review and your 5 star rating. We greatly appreciate it. Do let us know if you have any more queries. Kind regards, Charlie
Replacement Hinge for Cabin door
Replacement Hinge for Cabin door. Contacted Tuin regarding a replacement hing for my cabin door - couple of pictures later and a replacement was on its way.
Very easily sorted and within a few days hinges were delivered.
All in all a good experience.
July 6, 2026
Reply from Tuin
Many thanks for taking time to leave a review and for your generous 5 star rating. We really appreciate it and we are glad you got your replacement hinge promptly. Do let us know if you need anything else. Kind regards, Charlie
Superb customer service
Tuin staff were extremely prompt in responding to my query and super helpful in resolving my issue- they really were brilliant!
July 9, 2026
Reply from Tuin
Many thanks for taking time to write a review and for your generous 5 star rating. We really appreciate it and are glad we could resolve your issue so quickly. If you need anything else, feel free to get in touch again. Kind regards, Charlie
Reply from Tuin
Many thanks for your review and for your 5 star rating. We greatly appreciate it. Kind regards, Charlie
Thank you
I make these comments prior to receiving the summer house I have purchased. My experience by telephone has been good (no push of buttons and a person at the other end answered the phone very quickly) with the one question I needed to know before my purchase. The confirmation email to the purchase was very rapid. With a further one received regarding the delivery.
June 30, 2026
Reply from Tuin
Many thanks for taking time to write a review for us and for your 5 star rating. We greatly appreciate it and we are glad we could be of assistance. If you have any further queries or concerns regarding your summerhouse order, feel free to get in touch with us. Kind regards, Charlie
I was unable to order a log cabin on…
I was unable to order a log cabin on line so I rang Tuin and explained the problem. The staff were very helpful, sorted it out and I was then able to order a cabin on line as well as select a week for delivery. Well done Tuin 😃
June 30, 2026
Reply from Tuin
Many thanks for taking time to leave a review and for your generous 5 star rating. We greatly appreciate it and we are glad our team could assist you in securing your dream log cabin. If you have any more questions, feel free to get in touch with us again. Kind regards, Charlie
Very helpful staff.
July 1, 2026
Reply from Tuin
Many thanks for your review and for your 5 star rating, we really appreciate it. Kind regards, Charlie
Extra timber treatment Arrived very quickly and included the…
Arrived very quickly and included the missing parts for my storm rods. Excellent customer service.
June 30, 2026
Reply from Tuin
Many thanks for your review and for your generous 5 star rating. We appreciate it a lot and are very glad to hear your timber treatment and missing parts arrived quickly. Do let us know if you need any further assistance. Kind regards, Charlie
As previous buyers from TUIN it was so…
As previous buyers from TUIN it was so easy to return and buy again!!, looking forward to our second outdoor space!, well done TUIN again!!
June 29, 2026
Reply from Tuin
Many thanks for taking time to leave a review and for your generous 5 star rating, we really appreciate it! We a very happy to hear that you came back to purchase from us again. Do let us know if you require anything else. Kind regards, Charlie
Once again let down by poor customer…
Once again let down by poor customer service! All I wanted was some stain, what a joke double the price Brewers sold it to me, without the three week wait! I see nothing changes, I will never deal with this company again! Don’t even ask for the email address for anything - Tuin your a joke!!
June 10, 2026
Unprompted review
Reply from Tuin
Thank you for taking the time to leave a review. We are naturally sorry to see you feel you have been let down. We've been unable to identify any orders, an email or a call from the information you've provided.
The treatment we stock is not available via Brewers so it's difficult to compare a price for a like for like product. We do show all delivery times on our website and this is due to all of our stock being shipped from The Netherlands.
We always display the earliest available delivery date before an order is placed so customers can make an informed decision.
As for Brewers, we completely agree, they're an excellent company. We often recommend their Albany wood finishes to customers looking for a wider choice of colours that still deliver great performance, and their knowledgeable staff are one of the reasons they have such a brilliant reputation.
If our quoted delivery time didn't meet your requirements and you were able to obtain a suitable, alternative product elsewhere more quickly, we're genuinely pleased you found a solution.
Whilst you have stated you don't want to provide your email address we are unable to verify which product you were looking to purchase or any previous orders without this information. We're happy to look into the matter of course so hope that you will be willing to provide this to us.
Kind regards, Charlie
Reply from Tuin
Many thanks for your review. Do let us know how you get on with your delivery, we are happy to help you every step of the way. Kind regards, Charlie
Reply from Tuin
Many thanks for taking the time to leave a review and for your 5 star rating. We greatly appreciate it. Kind regards, Charlie.
As I’ve just ordered my log cabin it’s…
As I’ve just ordered my log cabin it’s a bit early to say how good the service is only Time will tell.
June 19, 2026
Reply from Tuin
Many thanks for your review. We look forward to hearing your thoughts when your cabin has arrived. Until then, if you have any queries or concerns, feel free to reach out to us and give us a call. Kind regards, Charlie.
Helpful
Helpful, knowledgeable and understanding. Answered all our questions and explained everything.
June 19, 2026
Reply from Tuin
Many thanks for your review and for you 5 star rating, we greatly appreciate it. If you need any further assistance, do let us know. Kind regards, Charlie.
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