T.U.K. Shoes UK Reviews 59

I've worn T.U.K. shoes for years despite them never having been particularly good quality, because I absolutely love the style, however, two pairs that I have purchased recently have been such poor quality that I will not be purchasing any T.U.K. shoes again.

The first was a pair of Sneaker Creepers; after just a couple of weeks, the soles on both shoes had worn down so much that there were holes in each. The second is a pair of leather Anarchic Creepers; a little over a month of very light wear, the sole has come away down both sides of the left shoe and from the toe on the right shoe.

I really will be sad to not wear T.U.K.s anymore because they are such nice-looking shoes, but they're just not worth the price for the short time they last.

Bought some Viva Creepers from them 3 years ago, take into account that I have hardly worn them- maybe 6-7 times on special occasions n paid £110, I’m disgusted that they’re falling apart. I wrote them n sent pictures so u can clearly see that hardly any wear on the soles. All I get back is take them to a cobbler!!
Stay well clear n don’t buy their overpriced shoddy products!!

Definitely a scam. Ordered shoes months ago and no communication or delivery. Took my money and ran.

Again this is not a legitimate service. Avoid avoid avoid.

Purchased with caution and was a little concerned when the purple pointed/multi-strap creepers arrived. There were minor defects that suggested they were very cheaply made (straps different lengths on left and right shoes, loose threads) First time I wore them I loved them so opted to wear them to a special night out. (Note, this was just the 2nd time I wore them)
Before even leaving the hotel the sole fell off the right shoe and I was left having to wear the only other shoes I had with me (very flat black pumps)
Spoiled night aside, I would expect shoes retailing at not far shy of £100 (£59 in the sale) to last longer than the approximate 7hrs in total they were worn.
Now waiting for a response from customer service but not holding my breath (I expect I'll get a stock reply below suggesting I contact customer service...)

After 3 days of wearing my black and white sneakers started falling to bits.

Ordered my size, they came and were too small. Size up was out of stock. Customer service was entirely unhelpful and I HAD TO PAY TO RETURN THEM.

Sadly it is not possible to give this company a zero star review or I would. I am very suspicious of the 5 star reviews they have received, as other review sites rate TUK very low - and with good cause.

I placed an order on 31st January for a pair of shoes for my partners birthday. 14 days came and went, but I gave them another 2 weeks before chasing them up. So far I have sent 3 email inquiries, the last two requesting (politely) a full refund as my order was still listed as not dispatched (it has now been 7 weeks).

I have been totally ghosted, not even a response to say, "sorry, we screwed up, and we will dispatch as soon as possible"...simply nothing.

The web site looks legit, as does a smattering of positive reviews, but I believe this company to be nothing more than a scam web site. I will NEVER try to buy anything from them in the future, and I advise others to proceed with extreme caution, and make sure you are prepared to kiss your money goodbye.

I did email tuk shoes. After an email exchange with photographs of the shoes. They failed to take responsibility for the poor manufacture or suggest how they could be repaired. Jeepers peepers where did you get those creepers…hopefully not from TUK shoes!

I love T.U.K. shoes high quality products without overdoing the prices. Customer service always ready to help you

Originally customer services was good when I made a mistake on my initial order. Unfortunately TUK sizing comes up small, so I returned the shoes for the next size up. But instead recieved a refund because they 'cant currently process exchanges', even tho the return form allowed me to request the exchange.
I'd have just ordered the correct pair again, but the price has gone up by £10! Very disappointed in the overall service. Won't be ordering from them again.

So I ordered a size 7 pair of pointed ballet Mary Jane creepers by mistake and had no trouble returning. They were way too big is all. I ordered the next size down, a size 6, they seemed to fit good but then I walked in them for a maximum of 10 minutes and my feet are covered in blisters and sores. On the tops of my feet and the sides of my outer toes. They were SO uncomfortable and unyielding and I’m left in a world of pain from them. Im super disappointed because they’re so cute and seem to be nice quality. That’s the only reason I gave them 2 stars. ;-;

I am a sales manager of a company and Im always telling my staff about "customer service " as I think its something that has nearly non existent these days.
NOT !!!!!!!!! with T.U.K. they have been brilliant in resolving MY error in ordering the wrong size shoes. They replaced my shoes and sent them to me and I live 12,000 miles away in New Zealand so guys you are awesome thank you so much AAA service . Cheers KP (from New Zealand) :)

Love my Tuk shoes, high quality and last for AGES!

5 stars all round!
Stumbled across T.U.K. Shoes by accident really but SO pleased I did. Speedy delivery, great customer service, fabulous shoes, good quality AND free returns. What more could you want when buying online. Highly recommend!

TUK customer service treated me with the upmost respect & also as a valued customer. They handled my complaint in a very professional way. I am a very happy customer. Thank you!

What amazing shoes! Black and white pointed creepers and I bought the wrong size because I didn't follow the advice to get a size up. changing them was effortless with no hassle the new pair came! really comfortable too!

My favourite shoes!!!
Comfy, edgy, all round fabulous

I received extremely unhelpful service when my shoes got delivered to the wrong address and when I finally got my shoes they looked cheap uncomfortable and not worth it. Customer service agent via email seem rude and spiteful. I wouldn't use this company for creepers and just pay a little more for real Creepers from Underground for real thing.