A Reliable, Wonderful Company
My first communication with Tulum Transport Company was during completion of the reservation. Questions I emailed were immediately answered, enabling me to feel comfortable about completing the reservation. I had read all the reviews prior to making the reservation. I always wonder and question in my mind if the reviews are legitimate, but the reviews were universally five stars. I used Tulum Transport Company from April 24-28, 2026. My flight arrived on time in Tulum on April 24, 2026 at 1:15pm. It was a full flight, and it took 11/2 hours for me to get through immigration. The driver patiently waited for me to arrive at 2:30pm even though the rule was that the driver could only wait an hour because it was possible the driver had another appointment to keep. He was friendly, respectful and most importantly, if he was annoyed about the long wait it did not show. The 45 minute drive to my hotel was safe. The driver arrived exactly as scheduled for my return pickup on April 28, 2026 for my return to the airport for the trip home. I will definitely use Tulum Transport Company anywhere in Mexico they serve. This company is just wonderful.
Reply from Tulum Transport Company
Thank you so much for choosing Tulum Transport Company for your trip from April 24–28! We are truly humbled and deeply grateful for your thoughtful review.
We completely understand how healthy skepticism can be when reading online reviews, so hearing that our service lived up to every single five-star rating means the absolute world to us. Long lines at airport immigration can be stressful, but keeping you calm and ensuring your driver is waiting patiently for you—no matter the airport delays—is always our top priority. We are so proud to hear that your driver made you feel welcomed, safe, and comfortable from the moment you walked out of the terminal until your smooth return departure.
If any of your friends or family are planning a getaway to Tulum, Cancun, or Merida, we would be deeply honored if you would recommend our services to them. We promise to treat them with the exact same level of patience, care, and reliability that earned your trust.
Thank you once again for your loyalty and kind words. We look forward to taking excellent care of you on all your future travels throughout Mexico!
Warm regards,
Management
Tulum Transport Company