Tunbridge Wells Borough Council Reviews 

Bins Not emptied yet again should have been Wed still not emptied Thurs what do I pay council tax for NOTHING time to terminate contract and use a company that can do the job

I am finding it impossible to get hold of anybody from TWBC planning department. I have rung over 50 times in 2 weeks & nobody has answered the phone. I want to apply for a dropped kerb but have been told I need planning permission by KCC but they won't accept it without a letter from TWBC to state whether I need it or not. Why can't they answer their phone. Appalling service. Now going to get our local councillor involved

We used to have a great reliable waste collection service up until I believe about 2018/19 when a new company took over.
This is not a Covid issue as it started happening well before then.
The new company is thoroughly unprofessional with the crews needlessly shouting at each other, regularly missing bins, not turning up at the arranged time and leaving a trail of waist along the road.
One of my bins was not emptied {again} last week and despite emailing the council nothing has happened 8 days later. on top of that my food bin was not emptied over a period of 3 weeks and when I last checked it was crawling with maggots. I have had to deal with that situation myself as it was a health hazard.

Mostly a bad experience with this council but it’s not all bad.
2/5.

Fantastic service from Richie at the Recycling Centre on 15/6/21, 4pm. It was a very hot day and he helped unload the car within minutes, telling me where to go and being friendly, smiley and efficient! Thanks Richie, I really appreciated your help. Anna Crowther (in a red VW Up car)

0 Star in my opinion, though I have to give one star or i cannot proceed!
Our recycle bins were not emptied Monday 4th Jan, date due to empty 3 domestic size recycle bins for 30 apartments. The TW council website showed outstanding collections would be done by Tuesday afternoon. That was us, but No collection. From Wednesday morning to Friday afternoon numerous calls to council offices where the lovely ladies apologised and placed me on hold whilst they spoke with the 'depot'. Each call was assured the collection would be that day... Unfortunately their apologies do not empty bins.....
Finally, yesterday Tuesday 12th, one of the Customer Service advisors persuaded a man from the recycle depot to collect in his van. He emptied one bin and left two full ones. Next recycle rotation collection due, Monday 18th and one bin for 30 apartments. Disappointing resolution. Unacceptable service by TWC's recycle contractor.
TWC, outsourcing loses a sense of accountability.
You can do better!

Waste money on overpriced projects that seem to take a unnecessary amount of time to complete, seem to fail in basic services they have basically allowed our town to go down hill to such a extent myself and many others prefer a day out shopping in other towns rather than our own