Turtle Bay Reviews 

Staff were lovely Blackpool branch especially Mia. The Trinity chicken couldn't eat. The rice with peas had no peas. The replacement salmon however was good but not spicy. The burger was delicious. Not enough fries. Cocktails served in small tumbler. Won't be back.

We went for a bottomless brunch at the Leicester branch this evening at 5pm with 8 people and were met with poor service and management. We received 2 rounds of drinks within one hour (which is not an exaggeration unfortunately) and when we talked to a waiter he told us to order “easier” cocktails so that they would be made faster. Since the price has been raised from just over £30 to £40.80 we would expect the same level if not better service as it was when we’ve come previously. We waited to see if the service would improve however it did not, we had to usher waiters over to order our food and more drinks as they would constantly walk past us even when it was clear we had finished all drinks on the table. When we talked to the manager (keiran) and asked for a simple fix of an extra 20-30mins on our 2 hour time he said that was impossible and illegal, and then said all he could do was take £20 off our whole bill which was just about £2 off of everyone’s bottomless. We obviously disputed this as usually you get AT LEAST 5 rounds in an hour, to which he replied saying since the menu change they prioritise spending their time with their tables and mixing drinks which is a joke as it’s still marketed on the menu and website as BOTTOMLESS and UNLIMITED. After we complained to the highest management there (who was named Kieran) one of our guests heard him unprofessionally complaining to the other staff saying “don’t worry they’ll be gone in 20 minutes” as if we’d asked something completely crazy other than better service from them. We all paid £38 each, and when we asked for the managers name we were told to ask him personally, so we went to ask him and he went and hid upstairs until we had to follow him and ask before we left. We are very dissatisfied and disappointed as we have had better bottomless service from places that have charged £25 for 2 hours.

Average at best , staff nice enough but food is nothing special, also gratuity added to bill, instant annoyance to me, if I want to tip I will.

Just been to Broadway Bristol fora show and thought we would grab some food at turtle bay.
Fab selection of food and incredible prices and quality for cocktails.
A beautiful waitress called Evie served us.
She was polite, efficient, and funny.
Will certainly come back

Absolutely disgusted with treatment in this Turtle Bay. My husband booked a table for 6pm as our anniversary treat, arrived ordered drinks and food, starters arrived and they were lovely! I went out to vape, out of respect for other diner's I went outside the normal smoking area/front of the restaurant. When entering turtle bay again, I had to walk around some large barrels and other patrons. As i got to our table, our second round of drinks had just arrived, I was approached by a member of security who informed us that we had to leave. After asking why, he informed us that I had 'stumbled' when coming in and he thought I had had 'enough to drink' and we had to leave. all this whilst we were waiting for our our mains to arrive. I have never been so embarrassed!! my husband payed our outstanding bill for what we had had (drinks and starters) and left. I did not stumble, nor had had had 'too much to drink', and after went onto another establishment to continue our anniversary celebrations! has absolutely put me off returning, which is a shame as Turtle Bay is one of my favourite spots to dine. In future maybe reconsider advertising 2'4'1 cocktails and bottomless brunches if you expect patrons to be stone cold sober! Will definatly not be returning in future

Seanad is wonderful

Came here to Manchester for my friends 50th birthday. Lovely reception, Our waitress Immy was absolutely lovely. The food was fantastic. Would definitely return. 5 star service!

Went into Birmingham and came across Turtle Bay. We have never been into the restaurant before so we’re looking forward to see what was on offer.
We had a warm welcome whilst being shown to our table. We’re were given time to look at the menus and when we were ready to order our server Angelina was there with a lovely smile.
The food was wonderful and so tasty, we enjoyed every part of our meal. My rice bowl was so beautifully presented, just love colour on my plate, I was in my happy place.
I cannot praise Angelina enough, she was so attentive, kind and so very helpful. Angelina is a credit to your company and we will definitely visit again

They’d just changed their menu on the day we went, so we were a bit concerned. However, we had a lovely waiter called Calum, who explained everything and made sure we had plenty of cocktails. Had a great afternoon. Thank you to the chef and Calum! X

Served by Hayley she said was first day but wouldn’t of been able to tell excellent service lovely food

We had a company dinner at Turtle Bay Hammersmith. A lovely lady by the name of Harmony took care of us and we were in for a treat. She was super attentive, very kind and patient. She made the experience all the more worthwhile. We thank her very much and look forward to visiting again!

Recent book at the Birmingham restaurant by the Alex Theatre.

Our waitress was blunt at first, with an opening line of "which one of you is gonna give me your order" Waited for drinks and food took ages. We waited 40 mins for food to arrive and watched two of our three meals sitting on the counter for over 20 mins. We asked one of the waitress if that was ours as we'd been told by the manager 10 mins previously it was on its way and she rudely replied there was no way it had been there for 20 mins. We watched her speak to the manager and then our food arrived 5 mins later.... and it did include the food we'd watched for 20 mins. The manager himself was genuinely apologetic and we could see they were busy.

The waitress forgot our water, we had to stop other servers to get more drinks as our waitress disappeared. We had tickets for a show and our pudding had not appeared, so I had to go and find our waitress to explain we'd have to go and asked for the bill. She said your pudding is just being made, clearly wasn't as we were sitting in front of the chefs...she asked them fir the pudding which when it arrived it was wrong pudding. We mentioned this and she practically accused us of making the mistake saying she'd checked twice with us which was an outright lie.

The first bill came without the pudding on but when she came with the card machine to pay, she said it was wrong and gave another with the pudding on.
We asked for the pudding to be removed as we'd not had it and she was extremely sarcastic and rude. Due to this I asked for the service charge to be removed and she became even ruder and sarcastic. This has to be the worst case of customer service in terms of attitude I have ever experienced, I would sadly not recommend this particular restaurant because of this. The second star is for the manager who was rushed off his feet and tried really hard, the waitress I'd give minus stars for if I could.

I love it! Simple delicious!

Just ordered for delivery food from the Norwich branch .I ordered mac and cheese sides and Ackee & Saltfish Rolls also a Shack Stack Burger. I can't belive the rubbish that has been sent .Firstly the mac and cheese is as bland as anything you can not taste any cheese and it just tastes of pasta with a awful bland wet sauce .the Ackee and saltfish roll was gross smelt like vomit the roti was rock hard and the filling was so unbearable with salt you just could not eat it .I know it's salt fish but it's obvious they never prepared the salt fish correctly by skipping corners by the removal of the salt as its a long process to get the right balance and desired result. Now for the burger and fries .the fries where over seasoned and also lambasted with a tone of salt.The burger bun was soggy and bacon on was pre cooked pre packed rubbish. That didn't even touch a grill as you could see it had no colour on it ,The burger had been what I can only either pressume are pre cooked burgers and reheated in microwave .the reason why I know this is because I have been a chef for over 30 years and when you put a burger in microwave that has been precooked it will dry up all the moisture in the burger making it go hard .Putting it on a grill it will distribute the heat evenly sealing in remaining moisture and it won't go hard as a hockey puck .like this one was .If these people are unhappy in their jobs and are that lazy to do their jobs properly then leave so others can take their position. And give better quality good .It was absolutely vile worse food I have had in a long time .and I have had some dodgy food this is the worse

We visited the Camden Restaurant for lunch. Prices were definitely easy on the wallet. I chose a pre-lunch non-alcoholic drink which tasted excellent. Unfortunately the meal chosen, jerk pork with greens and mashed sweet potato, was mediocre at best. It was tasteless, there was no pepper kick and absolutely no seasoning. The experience was at best disappointing, and at worst unsatisfactory. I wondered about the authenticity of the chef. It is unfortunate that my experience was also endorsed by many others in my group.

Jeremy from Cardiff st Mary’s street is a 10/10 fast service and can’t do enough :)

The food was absolutely disgusting . Overly spiced , chicken was tough and grisly , the drinks were dreadful very sugary . Cheap ingredients and the ice cream was literally the worst I’ve ever tasted . You can also judge a restaurant by their toilets , unclean and not a fan of unisex toilets ..

Amazing time in turtle bay allie served us and she was amazing thank you so much cocktails was amazing 🥰

Will made my experience, he was amazing, funny, good at his job, efficient, service with a smile, honestly a shame people don’t hire more people like will, drink's were great but it’s always the people that make the experience memorable.

Thank you Will

Tiny portions and unauthentic food. Its such a rip-off. Will definitely not be returning. The food tastes like it is full of sugar and it tastes nothing like real caribbean food. Such a disappointment.