L'Agrumeto dell Isola Tuscany Now and More…
Used this company several times in the past and have been very happy. This time it was bad, the response from the company to our complaints totally unsatisfactory. The villa, L'Agrumeto dell'Isola in Monte Argentario, Tuscany is not honestly described on their website. It was very poorly maintained, some health and safety issues, particularly with the swimming pool. Poor lighting inside and out, garden overgrown, shrubs around the pool so overgrown that we couldn't get down the side of the pool, picture shows a bistro table and chairs beside the pool but the shrubs at the side of the pool meant there was no room, the ladder into the pool had the top step missing, so one of us could not even use the pool. Decking around the pool had raised screws and some decking was rotting. Whole pool area is very scruffy. Stained toilet pans, broken and raised floor tiles inside the villa, freestanding kitchen unit toppled onto our feet, no details of where fuse box is (electricity blew on first night), door from outside only opens half way so you headbutt it if not aware, website details state a path from garden to the beach - no such path exists. Website photo shows lighting at the pool - there is none. It also states a large deck area - it is very small and hazardous. Company hiding behind their booking conditions - i.e. advise them of any complaints whilst at the villa. They would not have been able to rectify the problems during our stay or find us another suitable villa, so this is nonsense. Very disappointed and won't use them again as we would not be able to trust their descriptions of their villas. This one is described as a simple but charming retreat. Charming and simple does not describe a poorly maintained property.