Great job of the support team, they are fast and efficientin, and in putting students and tutors in contact. On the other hand I think that giving four, one hour and a half, classes for free is is too... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have met this instructor and we have agreed on a plan. But she said she was unwell for second lesson. We skipped it. Then she ghosted me for our 3rd lesson. Edit: Had multiple unpleasant experien... See more
Company replied
The great thing is, that the students come without me searching for them. Therefore it's a bit unpleasant, that I have to teach for two weeks for free, even though it's not certain that the student wi... See more
Tutoroo was instrumental in connecting my current student Dutch to me. I found the website a bit inflexible in that the lesson duration seems preset at 90 minutes which did not suit either of us. But... See more
Company details
Information provided by various external sources
TUTOROO - Find the best language tutors near you, now.
Contact info
United States
- www.tutoroo.co
3.7
Average
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Tutors don't show up
Started off good, when they referred me a bunch of English tutors for my father in law. Turns out none of the tutors were vetted. It's been 3 months and the tutors recommended didn't show up for scheduled lessons. They also STOOD BY their no-refund policy unless there are no available tutors. After spending 3 million IDR with them, and 0 lessons in the past 3 months, I would expect a refund for not getting what we signed up for.
July 18, 2025
Unprompted review
Reply from TUTOROO
Hi Ming,
We sincerely apologize for the inconvenience and disappointment you’ve experienced. We completely understand how frustrating it must be to have tutors not show up as expected.
Please allow us to clarify that as per our policy, payments are non-refundable as long as there are available tutors for the selected language. In your case, we have checked and confirm that one of our English tutors, David, is currently available and ready to support your father-in-law’s learning needs.
We are more than willing to assist you in coordinating the lessons to ensure a smooth and positive experience going forward. Please reach out to our Jakarta support team through the platform so we can help arrange this promptly.
Thank you for your patience and understanding.
Warm regards,
The TUTOROO Team
www.tutoroo.co
What a wonderful tutor
What a wonderful tutor! Catarina is so patient and attentive, helpful with grammar, idioms, verb tenses, and ease with conversing. I highly recommend her. I have visited Lisboa often, and it's fun to talk to her about her city.
July 14, 2025
Unprompted review
🌟 A Wonderful Experience So Far
🌟 A Wonderful Experience So Far
Although TUTOROO knew that I didn’t have any reviews or ratings when I first joined, they've truly exceeded my expectations. From the beginning, the team has been incredibly supportive and proactive in helping me get started. They’ve already connected me with at least three potential students, which speaks volumes about their commitment and dedication.
I’m genuinely happy with the experience and feel that TUTOROO really cares about both their tutors and their students. I'm excited to keep growing with them and would definitely recommend their platform to others who are passionate about teaching.
Thank you for everything! 🤍
July 14, 2025
Unprompted review
I think this is an efficient website…
I think this is an efficient website that allows you to quickly find the teacher you need. The three-part communication will not miss any information and is fair and transparent.
July 14, 2025
Unprompted review
Tutoroo will ghost you istead of…
Tutoroo will ghost you istead of refund.
I was supposed to get a refund. Tutoroo first started to make things longer and the process harder. But I did not stop. I kept reminding. They accepted that I have the right for the refund. It took months, they run out obstructions. They asked me for my Paypal account. The communication got ghosted. Few times they replied, that the refund is taking longer then expected and than they ghosted me. It was several years now. I still ocationaly remind them, but there is completely 0 reaction now.
UPDATE: (reaction to response): Thank you. The first time the case was transferred to the team was in November 2023. Since then there was barely any progress. Let´s see this time. Thank you
UPDATE 7.8. Almost 3 weeks and no progres :(
UPDATE 6.9. (2 month after the post) another month and despite Tutoroo´s promises here, nothing happened
UPDATE. 19.10. no progress. "The team is still handling the issue" but no longer communicating
UPDATE 4.1.2026: Years come by, tutoroo reaction remains stable -> zero.
July 10, 2025
Unprompted review
Reply from TUTOROO
1 January 2026
Hi Lukas,
Thank you for your continued feedback. We acknowledge your concerns and understand the disappointment caused by the lack of visible progress.
Your case remains under internal review, and the matter is being handled through the appropriate team. While we are unable to share further details at this stage, please be assured that it has not been closed or disregarded. We recognize the importance of timely communication and are taking steps to strengthen our follow-up processes.
We appreciate you bringing this to our attention and thank you for your patience.
Kind regards,
The TUTOROO Support Team
www.tutoroo.co
---------------------------------------------
21 October 2025
Hi Lukas,
We’re truly sorry to hear that there’s still been no progress, and we completely understand your frustration after so many weeks of waiting and repeated follow-ups. This is certainly not the experience we want for our tutors.
Please rest assured that your case remains active and under close review. Our Prague team is continuing to handle the matter, and our management team is now directly overseeing the follow-up to ensure the process moves forward without further delay.
We sincerely apologize for the lack of communication in recent weeks. You have every right to expect transparency and timely updates, and we are working to improve that immediately.
Thank you again for your patience and for continuing to allow us to make this right. We will provide a update as soon as there is confirmed progress.
Kind regards,
The TUTOROO Support Team
www.tutoroo.co
---------------------------------------------
08 September 2025
Hi Lukas,
We’re very sorry to hear that you’re still waiting, and we understand how discouraging this must be after our previous updates. We regret the frustration it has caused.
Your case is still with our Prague team, and we’re actively monitoring it to ensure progress is made. We will continue pressing for completion and will update you as soon as there is movement.
Thank you for your patience and for giving us the opportunity to make this right.
Kind regards,
The TUTOROO Support Team
www.tutoroo.co
---------------------------------------------
13 August 2025
Hi Lukas,
Thank you for sharing your follow-up. We truly regret that you are still experiencing this delay despite our previous assurances. We fully acknowledge that the time taken so far has been far too long, and we understand how disappointing this is for you.
Please be assured that your case remains active with our Prague team and is being closely monitored for progress. We will continue to follow up until the payout is completed and will keep you updated with any developments.
We appreciate your continued patience and understanding while we work to finally resolve this matter.
Kind regards,
The TUTOROO Support Team
www.tutoroo.co
---------------------------------------------
21 July 2025
Hi Lukas,
Thank you for your updated feedback.
We sincerely regret the prolonged delay you've experienced and acknowledge that your case should have been resolved much sooner. We understand your frustration completely.
Please rest assured that we are now treating this matter with the urgency it deserves. Your case has been escalated again to our Prague team with clear instructions to prioritize the processing of your 50% payout.
We genuinely appreciate your continued patience and will do our utmost to ensure a proper resolution this time.
Kind regards,
The TUTOROO Support Team
www.tutoroo.co
Tutoroo connected me with my students…
Tutoroo connected me with my students which has been an amazing experience.
May 27, 2025
Unprompted review
Anna Ukrainian Tutor
I selected Anna based on her experience and current professional role. She proved to be a great tutor and demonstrated a lot of patience when I struggled with aspects. If I had one criticism it would be that at times I felt the pace of the subjects was a little quick. That may however be down to how Anna felt I was progressing. Unfortunately I had to stop my lessons due to my schedule demands, but would not hesitate to use Anna as my tutor again once I restart lessons.
May 1, 2025
Unprompted review
No problem at all
July 8, 2025
Unprompted review
Reply from TUTOROO
Hi Emah Wamuyu,
Thank you very much for your feedback. We're glad to hear that everything went smoothly and that you had no issues with our service.
If there’s anything we could do to improve your experience or earn a 5-star rating from you, we would truly appreciate your suggestions. We’re always open to feedback and committed to continually improving the support we provide to both our tutors and students.
Alternatively, if you encountered any issues, please let us know by sharing your email address, and we’ll be happy to assist you further.
Thank you once again for using TUTOROO.
Warm regards,
The TUTOROO Team
www.tutoroo.co
Using tutoroo is easy!
Using tutoroo is easy!! Tutoroo's team is helpful and I have find exceptional students.
July 4, 2025
Unprompted review
Non-transparent
Non-transparent, fraudulent organization. Takes cash for no service. Tutors are not paid.
June 23, 2025
Unprompted review
Reply from TUTOROO
Hi Christian,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience caused.
As stated in our terms and conditions, payments are non-refundable as long as we have tutors available for the selected language. In your case, we currently have tutors available—including Akaki—who are ready to assist you with your lessons.
The initial payment made through TUTOROO covers the first two weeks of lessons. We then handle any applicable payout to the tutor based on our policy.
We encourage you to make use of the credit already paid, and we would be happy to assist you in coordinating with a tutor to ensure a smooth and positive learning experience.
Should you require any further assistance, please do not hesitate to contact our team directly.
Warm regards,
The TUTOROO Team
www.tutoroo.co
Natalia is the best!
Natalia was the best teacher I could have asked for. She was patient, funny, and organized. She knew exactly how to make the most of our time, and I will miss her greatly.
June 15, 2025
Unprompted review
Exceptional Guidance and Communication
Both the company and the tutor have made the entire process incredibly easy, staying in constant contact and providing support every step of the way.
June 27, 2025
Unprompted review
Thank you Tutoroo for doing a great job🌹
Tutoroo helps both students and tutors. I am a teacher and tutor and Tutoroo has given me the opportunity to set my own schedule, advance my teaching skills, gain experience and most of all help others. My students are really enjoying their lessons. Tutoring helps students address specific weaknesses, helps them gain confidence, they receive individualized support and the sessions are flexible and lessons are conducted when it's most convenient for both the student and the tutor. This keeps us relaxed and the lessons are more productive. Thank you Tutoroo for this amazing opportunity and for doing a great job.🌹
June 27, 2025
Unprompted review
Stay away from Tutoroo
I wanted to use Tutoroo to find a private Spanish teacher and therefore paid 540 DKK/83 USD to Tutoroo. I was then put in touch with a mentor and agreed on a date for my first lesson, after which communication stalled. I tried several times to make an agreement about which time of day we should meet, but I got no response.
Later I was contacted by a new mentor and same thing happened. We agreed on a date, but I got no answer when I asked for exact time.
I have tried to communicate with Tutoroo to get my money back, but they tell me to try a new mentor.
My experience is that the platform is cumbersome and opaque, and that you easily risk losing your money.
Anne Kathrine Anker, Denmark
June 23, 2025
Unprompted review
Reply from TUTOROO
Hi Anne Kathrine,
Thank you for reaching out and for sharing your experience with us. We sincerely apologize for the inconvenience and the communication issues you've encountered with the tutors.
Please note that, as per our Terms and Conditions, payments made on the platform are non-refundable as long as we still have available tutors for the requested language. This policy ensures that we can continue to offer alternative options and fulfill our service commitment.
That said, we take your concern seriously and have now forwarded your case to our Copenhagen team, who will assist you directly in matching you with a responsive and available Spanish tutor.
We truly appreciate your patience and understanding, and we remain committed to ensuring you receive the lessons you paid for.
Best regards,
The TUTOROO Team
www.tutoroo.co
Best to recommend
It was great, easy steps and no hassle to comply. They are active always to answer my concerns.
June 21, 2025
Unprompted review
The platform has promise
The platform has promise. I really wish something could be done about the tutors keeping their profiles current. I only found a tutor after the 6th attempt (search). What should have taken a day to complete took over a week and a half. And prices are not as advertised.
May 17, 2025
Unprompted review
Reply from TUTOROO
Hi Patricia,
Thank you for your honest review. We genuinely appreciate you taking the time to share your experience.
We're sorry to hear about the inconvenience during your tutor search. We understand how frustrating it must have been to go through several profiles before finding someone available. While we actively encourage tutors to keep their availability updated, we recognize this is still an area for improvement. Your input is valuable as we continue working to enhance the reliability of our listings.
Regarding pricing, the rates shown on our website are starting rates intended to give a general indication of tutor fees. For the first two weeks of lessons, we apply standard pricing, and payment is required to be processed through TUTOROO. Please note that the final rate may vary depending on the frequency and duration of lessons, as well as the number of students per class.
We also reached out on 16 June 2025 requesting more information so we could assist you further, but we haven’t received a response. If you’re still open to it, we’d be happy to help. Please share your email, location, and the language you're interested in learning so we can support you directly.
We appreciate your patience and hope your lessons are going well. Please don’t hesitate to reach out if we can assist you further.
Kind regards,
The TUTOROO Team
www.tutoroo.co
1. A new chapter begins with TUTOROO 2. From registration to readiness – all set to teach! 3. Let the language journey begin!
I signed up as a Pashto language tutor on TUTOROO. The registration process was simple and user-friendly. The support team contacted me and provided helpful guidance. My profile has just been approved, and I’m now looking forward to receiving student inquiries from different countries.
So far, my experience with TUTOROO has been positive, and I would recommend this platform to language tutors who are looking for online teaching opportunities.
June 9, 2025
Unprompted review
Stay away
Stay definitely away! I was looking for an English language tutor form my 12 years old daughter for 2 private lessons per week. From the platform i found a tutor around 50 years old lady who had studied English literature, she was native English speaker, had a huge experience in teaching and she was charging 15 euros per hour if we'd pick the 3 hours per week schedule. In order to communicate with her tutoroo charged me in advance 92 euros so 2 weeks of lesson. Long story short the tutor never replied to me and i saw that other tutors were kept sending me messages. Those tutors were not meeting my criteria. Either they were charging more than i could pay one of them had studied civil engineer (?) and the other one was too young without any experience, so nothing of what i was looking for. I asked for a refund and Tutoroo replied no refund is possible since there are other tutors that can teach my daughter... (!!!) I explained twice that the ladies who where texting me and that they were suggesting to me did not meet my criteria they were not even native English speakers but whatever I was saying I was receiving always the same answer "there are other tutors available therefore no refund is foreseen according to the policy". Of course there always be other tutors available since you are a tutors platform, but i got into this platform to find the one that suits me and me needs... Stay away if you do not want to lose your money as i did....
June 10, 2025
Unprompted review
Reply from TUTOROO
Hi Maria,
Thank you for taking the time to share your experience, and we’re truly sorry to hear about your disappointment.
We understand your frustration and sincerely regret that the tutor you initially reached out to did not respond. While our platform connects users with available private tutors, tutor availability and responsiveness can vary, and we do our best to encourage prompt replies. In cases where the originally selected tutor is unresponsive, our support team works to provide alternative matches to ensure you’re not left without options.
We acknowledge that tutor preferences, such as qualifications, experience, and budget, are very personal, and we always aim to match students with suitable tutors. Please note that, as per our policy, the payment is non-refundable as long as we still have English tutors available on our platform. However, rest assured that your payment remains as credit and can be used to connect with another tutor.
Our team in Luxembourg will be happy to assist you in finding a tutor who better matches your specific preferences, including budget, qualifications, and teaching experience. We are committed to helping you find a suitable tutor for your daughter and ensuring a positive learning experience.
Please don’t hesitate to reach out if you would like further assistance.
Best regards,
The TUTOROO Team
www.tutoroo.co
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