Purchased the Astra Ottoman bed in cream as a bundle with mattress and LG smart nano cell tv. Quality is suberb! Went to the showroom first then placed order on their very easy to use website. Deliver... See more
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Review summary
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Based on these reviews
In a world where customer service consists of a AI bot and frustrating options, TV Bed are a breath of fresh air. This will he the 2nd purchase from the team, customer service is outstanding, bed... See more
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Great communication with the company from start to finish. Delivery was great they actually took it to the bedroom which saved us trying to get it upstairs. Boxes were well labelled and instructions... See more
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Absolutely love this TV bed! It looks great, is comfortable, and adds a real touch of luxury to the bedroom. The TV lift mechanism works smoothly and quietly, making it feel really high-end and easy t... See more
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Company details
Written by the company
Buy from the UK’s Original TV Bed Company – with 0% Finance Available Discover the largest selection of luxury TV beds in the UK at unbeatable prices. Enjoy free delivery, with professional installation and next-day options available. Upgrade your sleep and entertainment experience with our exclusive TruSound™ audio technology, premium mattresses from Nest & Sealy, and bundle options featuring the latest 4K TVs. As the UK’s biggest stockist of TV beds, we guarantee comfort, quality and exceptional value — so you can relax and enjoy the perfect night’s sleep.
Written by the company
Contact info
18 Winchester Rd, WA11 9XQ, Haydock, United Kingdom
- 01942 718471
- sales@tvbed.co.uk
- www.tvbed.co.uk
4.6
Excellent
1K reviews
Replied to 84% of negative reviews
Typically replies within 24 hours
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Boucle, no, it is cream fleece.
Order and delivery was easy. But they sold the bed as cream boucle, it’s not, it’s fleece. We’ve now build the bed and don’t have the time to dismantle, send back and find a suitable replacement which is very annoying but yes. Definitely check what you order as the fabric clearly isn’t what they state it is.
April 11, 2026
Unprompted review
Reply from TV Bed
Hello,
We do not offer any products in “Cream Boucle,” so we believe this purchase may have been made with another retailer. We would kindly ask that the review be removed or redirected to the correct company.
Reply from TV Bed
Thank you for your review
We’re really pleased to hear you’re happy with the quality of your TV bed. Your recommendation means a lot to us.
If you ever need anything in the future, we’re always here to help. Enjoy your new bed!
Dreadful customer service and poor quality product
rarely leave reviews, but I feel compelled to share my experience.
I ordered a TV bed and unfortunately it arrived in very poor condition. There was a tear in the fabric on the winged headboard, a hole in the footboard fabric, and the baseboard for the mattress was dented. On top of that, the TV mechanism was unstable — the TV wobbled upon opening and closing, which made the whole bed feel cheaply made and unreliable.
When I raised these issues, I was disappointed to be accused of causing the damage myself, despite the item being brand new out of the packaging. While the owner did eventually agree to send replacement parts, I believe a full replacement should have been offered given the extent of the damage.
After waiting months with no parts arriving and no proper resolution, I had no choice but to raise a Section 75 claim through my credit card provider to get my money back. The situation dragged on far longer than it should have, and the bed ultimately ended up being disposed of due to its poor quality.
I’ve since purchased a TV bed from another company, and the difference is night and day — excellent quality and fantastic customer service from start to finish.
Overall, a very frustrating experience and not one I would recommend.
EDIT to TV Beds Response:
Thank you for your response, but I must correct several points.
We were not kept updated throughout and had to chase multiple times for information. Communication was inconsistent and did not meet expectations.
Your suggestion that the damage may have occurred during unpacking is incorrect. We obtained an independent report afterward, which confirmed the issues were manufacturing defects. Customers should not be accused of causing damage in an attempt to shift responsibility for a poor product — this is completely unacceptable.
For clarity, we took delivery of the bed in August 2025 and did not receive any replacement parts from you at all by December 2025.
You also state that you issued a refund — this is not accurate. The refund was processed by our credit card provider following a Section 75 claim.
We were then left with the added burden of arranging the removal of the faulty bed ourselves, causing further stress and inconvenience.
Overall, this experience fell well below an acceptable standard, and your response does not accurately reflect what occurred.
August 15, 2025
Unprompted review
Reply from TV Bed
Hello,
Thank you for your review. We’re genuinely sorry to hear that you were unhappy with your experience.
When the issues were first raised, we carried out a full investigation. Each part of the bed is stored and dispatched separately from different areas of our warehouse, so it is extremely unusual for multiple components to arrive damaged in the way described. In particular, one of the reported issues appeared consistent with damage that can sometimes occur during unpacking, which is why we asked questions at the time, this is a standard part of our process to fully understand what may have happened.
That said, our priority was always to resolve this for you. We apologised and worked with you to find a solution, remaining available throughout via calls, video, and messages. Replacement parts were ordered promptly, and you were made aware of the lead times involved. We kept you updated as the parts were nearing arrival, and at that stage you confirmed you were happy with the updates provided.
Shortly after, a Section 75 claim was raised through your bank for a full refund, despite the replacement parts already being in progress. As a result, the matter had to be handled through your card provider, and a full refund was ultimately issued.
We do appreciate your frustration, but we would like to clarify that we remained responsive, transparent, and committed to resolving the issue throughout.
Well made and great concept
Well made bed with a beautiful headboard. The gas airlift can be set to geniously open from either of the bed. The headboards come in a wonderful range of colours. The company offer exceptional customer service. Great concept and highly recommend.
April 11, 2025
Unprompted review
Reply from TV Bed
Thank you for your review! We’re delighted to hear you’re happy with the quality of the bed and the design of the headboard.
We truly appreciate your kind words about our customer service, and your recommendation means a lot to us. If you ever need anything in the future, we’re always here to help!
If you’re prepared for a longer than…
If you’re prepared for a longer than usual lead time & lack of communication, then go ahead and order, because the small double tv bed we received and built ourselves is lovely. Sadly we didn’t know that the delivery would be over 4 weeks when ordering (without mattress) and getting information from customer service was like pulling teeth.
April 1, 2026
Unprompted review
Reply from TV Bed
Thank you for your review, and we’re really sorry to hear about your experience.
A lead time of over 4 weeks is highly unusual for us, as our standard delivery timeframe is typically within 5 working days. As we work with third-party couriers, we will be looking into why this delay occurred to ensure it doesn’t happen again.
We’re also very sorry to hear that our communication did not meet expectations, we always aim to provide a high level of customer service, so this is disappointing to hear.
That said, we’re really pleased to know that you’re happy with your TV bed and that it met your expectations once received. If there’s anything further we can assist you with, please don’t hesitate to get in touch.
This company is amazing
This company is amazing, Alex really helped us out. We bought our bed from here about a year ago and have no complaints at all!! 10/10 highly recommend
April 6, 2026
Unprompted review
Reply from TV Bed
Thank you for your review. We’re delighted to hear you’re still loving your bed a year on, that’s exactly what we aim for. We’ll be sure to pass your kind words on to Alex as well, he’ll really appreciate it.
Thanks again for your recommendation, it means a lot to us! If you ever need anything in the future, we’re always here to help.
My TV bought in December 2025
I bought a TV bed at the beginning of December and can only say good things about my experience. The staff in the shop were welcoming and offered a wide range of add ons and options available. The process of purchasing was very easy and within 15 minutes I had customised my bed to my liking and bought it. The bed arrived very quickly within 3 days and the building process was easy to follow and produced a high quality sturdy bed. The instructions were great however there was also an option to have someone else build the bed for you. Unfortunately my TV came damaged however after a quick phone call the staff at TVBed arranged for a collection of the old TV and delivery of the new TV within 2 days. I was extremely happy with this service and have since received a phone call to follow up on my bed and to advise me about the warranty if anything was to break, however i doubt this would be the case as the bed is very high quality and sturdy. I would recommend TVBed to anyone due to my experience.
December 3, 2025
Unprompted review
Reply from TV Bed
Thank you for your review. We really appreciate you taking the time to share your experience!
We’re delighted to hear that everything from your in-store visit through to delivery and assembly went smoothly, and that you’re happy with the quality of your bed. It’s great to know our team were able to help you customise your order so easily.
We’re sorry again about the issue with the TV, but we’re really pleased we could resolve this quickly for you.
Thank you again for your recommendation, it means a lot to us. If you ever need anything in the future, we’re always here to help. Enjoy your new bed!
Pleased with product
Pleased with product, delivery and aftercare so far! Insulation went smoothly!
April 1, 2026
Unprompted review
Reply from TV Bed
Thank you for your review. We’re really pleased to hear you’re happy with the product, delivery, and aftercare!
It’s great to know installation went smoothly too. If you need anything at all going forward, we’re always here to help. Enjoy your new bed!
Great bed
Great bed, good quality.
Took me 6 hours to put together on my own, only negative.
January 22, 2026
Unprompted review
Reply from TV Bed
Thank you for your review. we’re really pleased to hear you’re happy with the quality of the bed.
We definitely appreciate that assembly can take a bit of time, especially doing it solo, so great job getting it all set up.
If you ever need any help or have any questions in the future, we’re always here to help. Enjoy your new bed!
Tom and Anton delivered my TV Bed
Tom and Anton delivered my TV Bed, they had amazing manners,they was on time and also absolutely lovely.The customer service was also amazing and so helpful ! The bed is immaculate and I’m so so happy with it
Thank you !
March 19, 2026
Unprompted review
Reply from TV Bed
Thank you for your review. We’re thrilled to hear how happy you are with your new TV bed and that everything went smoothly with your delivery.
It’s also great to know our customer service team were helpful throughout your experience.
Thank you again for your kind words, it really means a lot!
Fantastic experience!
I had my bed delivered this morning and couldn't be happier with it! The whole experience was great, from purchase to delivery. Thank you to the very friendly sales staff that helped me pick out the right bed as I realised the one saw online might not have actually be the best choice. And a big thank you to the delivery team from DRS (Anton and Tom) who were on time, smartly presented and well mannered.
I couldn't recommend TV Beds enough, has been a pleasure 😊
March 27, 2026
Unprompted review
Reply from TV Bed
Thank you for your review. We’re absolutely delighted to hear how happy you are with your new bed!
It’s great to know our sales team were able to help you choose the perfect option, and that your experience from purchase through to delivery was a positive one.
Thank you again for your recommendation, it truly means a lot to us 😊
I would highly recommend this company I…
I would highly recommend this company I was abit nervous about spending this much on a item I could not see but TV bed went above and beyond by sending me fabric samples and images of the bed in there showroom I decided to go for there Velar true sound TV bed with instalation and within 5 working day the bed was installed by 2 lovely delivery driver who showed me how to operate the bed service was outstanding and will order again in the future thank you
March 13, 2026
Unprompted review
Reply from TV Bed
Thank you for your review! We completely understand how important it is to feel confident when making a purchase like this, so we’re really pleased we could help by providing fabric samples and showroom images. It’s great to hear you’re happy with your Velar True Sound TV Bed and that everything from ordering to installation went smoothly.
Thank you again for your support, and we look forward to assisting you again in the future!
Fantastic experience
Bought an Atom TvBed in the shop and it was delivered and installed within 2 weeks! Rob was really helpful and informative in the shop and helped us decide on the bed to buy. The installers were very fast and polite they also showed us how to put the Tv on! Very simple process highly recommend!!!
March 26, 2026
Unprompted review
Reply from TV Bed
Thank you for your review. We’re delighted to hear you had such a smooth experience from start to finish, and that you’re pleased with your Atom TV Bed.
It’s also great to hear the installation team were helpful and efficient, and that everything was clearly explained for you.
Thank you again for your recommendation.
Good quality bed
Bed is lovely. Very high quality and good value for money. Looks allot more expensive than it is.
March 25, 2026
Unprompted review
Reply from TV Bed
Thank you for your review. We’re delighted to hear that you’re pleased with your bed and that it exceeded your expectations in both quality and value. It’s always great to know our products make such a positive impression.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Blackmail? Seems the company doesn’t care at all
Following up my previous review:
They finally called, saying they would send a replacement — but only if I DELETE my honest review. This is completely unacceptable. Customer service should resolve genuine issues without trying to pressure customers into hiding their experiences. Making support conditional on removing a review crosses the line into unfair practice.
Would advise anyone to steer clear of this company as having to remove negative reviews to get what you are fairly due is out of order!
March 22, 2026
Unprompted review
Reply from TV Bed
Dear Declan,
Thank you for your latest review.
Given the number of reviews submitted, we felt it appropriate to review your feedback history. We note that several of your previous reviews have also been rated one star, and we are sorry to hear that you have had disappointing experiences across a number of services.
In relation to your review of TV Bed, we previously asked if you would consider amending the wording in which you referred to us as “cowboys.” At TV Bed, we consistently aim to go the extra mile for our customers, including offering assistance outside of warranty as a gesture of goodwill where possible.
While we always strive to provide a high level of service, we do expect communication to remain respectful and free from offensive language.
Kind regards,
TV Bed Customer Service
Amazing quality bed and really easy to…
Amazing quality bed and really easy to put together. Some issues with delivery service but the team were brilliant at supporting us with this and the problem was resolved within 24 hours. Great communication and incredibly friendly.
March 19, 2026
Unprompted review
Reply from TV Bed
Thank you for your review. We’re really pleased to hear that you’re happy with the quality of your bed and found it easy to assemble. We’re sorry to hear there were some issues with the delivery, but we’re glad our team were able to step in quickly and get everything resolved for you.
It’s great to know you found our communication helpful and the team friendly, we really appreciate you taking the time to share this.
Bought the Monarch True Sound 5.1…
Bought the Monarch True Sound 5.1 yesterday. The salesman were amazing and gave great demonstrations of the beds features. They even put peppa pig on for my 3 year old to watch. Brilliant product, Brilliant service!!
March 14, 2026
Unprompted review
Reply from TV Bed
Thank you for your review. We’re really pleased to hear that you had such a great experience in store and that our team were able to give you a good demonstration of the bed’s features. It’s great to hear that they even kept your little one entertained with Peppa Pig! 😊
We hope you enjoy your Monarch True Sound 5.1 and thank you again for your kind words.
We had a good experience at tv bed from…
We had a good experience at tv bed from day one team was very good in to the help of the choose of the bed, the delivery was on time and the team were great .
February 17, 2026
Unprompted review
Reply from TV Bed
Thank you for your review. We're really pleased to hear you had a good experience with us from day one and that our team was able to help you choose the right bed. It's also great to know the delivery went smoothly and that the team took good care of everything.
We truly appreciate your support and hope you enjoy your TV bed for many years to come.
We bought one of the TV Beds for our…
We bought one of the TV Beds for our daughter and it is wonderful! Superb quality and exactly as described. The bed arrived on time and without any damage - not even a scratch. The material and quality by far exceeded our expectations and we managed to assemble it within 2 hours. We purchased our own TV and mattress for it elsewhere, but their advice on the listings were very helpful and it all fitted perfectly. It really does look like a £2500+ bed for just a fraction of the price. We now compare it to the one we saw in Dreams and this one from TV Beds is much better. If you are in any doubt, go for it - you won’t regret it!
March 3, 2026
Unprompted review
Reply from TV Bed
Thank you so much for your review. We’re delighted to hear how pleased you are with the TV bed and that it exceeded your expectations in terms of quality and finish. It’s great to know the delivery went smoothly and that you were able to assemble it without any issues.
We’re also really glad our guidance on the TV and mattress sizing was helpful and that everything fitted perfectly. Hearing that you feel the bed compares so well with others you’ve seen really means a lot to us.
Thank you again for your kind words and recommendation, we hope your daughter enjoys the bed for many years to come.
Very happy with my TV bed
Very happy with my TV bed! Great quality, smooth delivery, and it looks amazing. Would definitely recommend TV Beds.
January 5, 2026
Unprompted review
Reply from TV Bed
Thank you for your review. We're delighted to hear that you're very happy with your TV bed and that everything from the quality to the delivery met your expectations. It's great to know you love how it looks too.
Thank you for your recommendation, it really means a lot to us.
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