Twenty20 Reviews 57

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I agree with all the bad reviews. These guys show no flexibility and customer service is done by the accounting department in our case. "Billed annually" means annual contract. The monthly fee list... See more

Rated 2 out of 5 stars

Took $99 and denied refund, according to their "refund policy" even though the credit used was during trial period. Misleading sales tactic. Been forced to have a year membership, and their "token g... See more

Rated 1 out of 5 stars

Seems like this is a trend. Cancelled on day 7 of the 7 day free trial - it took that long to cancel because figuring out the process to cancel is almost impossible. The contact information is buried... See more

Rated 1 out of 5 stars

Predatory scam based out of a WA strip mall PostNet mailbox next to a nail salon and a chicken fast food restaurant. Do your research people. Aggressively targeted my 91 year old mother in law. I am a... See more

Company details

  1. Photographer
  2. Photography Service

Information provided by various external sources

We're bringing the next generation of authentic stock photography to the masses. Twenty20 makes it possible for any amateur artist or photographer to instantly create and curate his or her own gallery. At the same time, we make unique, personal art aff...


Contact info

1.3

Bad

TrustScore 1.5 out of 5

57 reviews

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Rated 1 out of 5 stars

Scammers

Scammers! Toni Cruz and Jennifer Lee are a disgrace and taking advantage of struggling writers. They have a script they follow and use "sick family members" to get you to feel bad for them.

August 7, 2024
Unprompted review
Rated 1 out of 5 stars

Twenty20 100% a Scam

Wish I could give a zero star because they are scammers. Like real scammers. First thing, google their address, its a strip mall. 2nd "Agent" Lorenzo Cruz contacted me pitching traditional publishing and then after a week told me that I need to pay for their company to self publish my book 1st. I said absolutely not. The next day I got a call from a fake book seller (with the same accent as Lorenzo) telling me they had been contacted by my agent and wanted to purchases 1,500 copies of my book and I should get it published. I laughed at them and told them I know a scam when I hear one. They are evil and pray on people's dreams. To have someone call and act like they want to purchase your book is pure evil and Im sure a lot of people fall for it. They are fake and 100% a scam company. Do not believe anything they tell you. Don't be an idiot. You have been warned.

October 30, 2024
Unprompted review
Rated 1 out of 5 stars

Predatory scam based out of a WA strip…

Predatory scam based out of a WA strip mall PostNet mailbox next to a nail salon and a chicken fast food restaurant. Do your research people. Aggressively targeted my 91 year old mother in law. I am a lawyer and the "contract" says they have exclusive ongoing rights to anything and everything and never once mentions the book.

October 19, 2024
Unprompted review
Rated 1 out of 5 stars

Clever ploy to scam

I paid $4k to have my book republished per their requests to bring it up to standard. Then they had Dr. Jennifer Lim from the Blind and Visually Impaired Foundation of Baltimore contact me about buying audible versions of my book as a 2023 Christmas gift for their members. After another $12k for recordings and an 'agreement' of over $100k of purchases, the Dr. "is nowhere to be found" and my "agent" Toni will not return my calls or e-mails, since January 2024. I tracked down this Dr but no response.
Sincerely,
Sad and embarrassed.

April 22, 2024
Unprompted review
Rated 1 out of 5 stars

This website is a scam

This website is a scam. My account was suspended despite following all the rules. I even sold one photo that I will not get paid for. They take advantage of photographers and customers. Don't recommend.

December 20, 2021
Unprompted review
Rated 1 out of 5 stars

Two photographs of the MOON, not accepted

I noticed that two photographs of the moon were labeled as unavailable for license. One was on a site, posted by me, and one was only posted on Twenty20.
I had received the advice to "try posting on Twenty20 first" to prevent having a photo rejected. I see now that it doesn't matter.
I have done the photographer verification routine twice now. Once was over 6 months ago and that last one was yesterday.
The problem I have with Twenty20 is the response to issues. The canned responses tell me NOBODY is reading the emails. NOBODY is doing anything about the problems and their excuse is the spammers and work load.
I had an email chain on this same issue last month and was assured, they appreciated the information. I am sorry, but, assurance should translate to action and it does not.
I suggested that they approved ALL images for commercial use that have only leaves, ocean, clouds, etc. but that didn't get me anywhere. I KNOW that a simple email to me verifying where they saw that picture and proof of ownership would go a long way to making photographers (the source of their income) significant. I cannot see without going through each photo individually which ones are not licensed. I never get notification - how hard would that be?
I was suspended once and it took two weeks to get back.
Sorry Twenty20, since you got bought out by Envato, you now are no longer a great place to post pictures. You should look at your competitor, EyeEm. Maybe hire their software genius.

April 25, 2021
Unprompted review
Rated 1 out of 5 stars

Disappointing

I joined Twenty20 as a photographer a few years ago and initially liked it, but a lot has changed since then and my overall experience isn't too good. Some time ago, they changed their formerly transparent contributor revenue system to a new model called "Subscriber Share" which is very intransparent - you never know how much you'll make for a photo sale.

Their criteria if your photo will be classified as only available for editorial use or for full commercial use are also intransparent - I often have two very similar photos and one will be classified as editorial use only and one as commercial use, even though the first one doesn't show anyone's face, property etc and should qualify for full commercial use. The classification often seems very arbitrary. It seems to happen more often now than in the past.

Another new development is that photographer accounts can get suspended even though the person follows all rules (another reviewer already mentioned it). It looks like their algorithm scans the internet for photos that are on Twenty20 and the suspension apparantly happens automatically as soon as they are found elsewhere which isn't okay because photographers own the copyright and can sell and post their work wherever they want to! To me, the suspension looks like a way to pressure photographers to remove their photos from other stock photo sites, very sad.

March 26, 2021
Unprompted review
Rated 1 out of 5 stars

Account suspending

There are a lot of stollen photos. There are a lot of user with multiple accounts. These can be easy identified but Twenty20 does nothing about it. But they are suspending real photographers if they sale their own photos on another stock sides, although it is allowed according to the contributed terms. So Twenty20 does not follow their own terms. I have deleted my account completely. Adobe, Shutterstock or Getty are much better.

March 4, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible interface

I looked into this site because a client wanted to use one of their photos. Their website is hellishly annoying. They won't let you browse their collection without creating an account, which I think is a waste--I wanted to check the sizes of their photos before committing. But I went ahead and created an account, and now they won't let me browse the site without choosing to follow "curated collections," apparently so they can build a profile for me and sell that data. I'm trying to get legitimate stock photos, not create some kind of personal mood board. I won't be using them again, if I can help it.

December 1, 2020
Unprompted review
Rated 1 out of 5 stars

I am a photographer selling on their…

I am a photographer selling on their site. I uploaded over 5000 photos, put tags to only about 40 due to lack of time and other personal things going on, and rechecked with them after 1 year. Turns out I had sales of $12 in my account. I input my PayPal to receive the money and in response, they suspended my account. Incredible. I have the feeling they stole my photos. What's weird is that you can't see exactly what sold, only if you win a challenge, for the rest of the photos sold you only see your cut, and not the actual sold photo. Both customers and photographers should stay away. At some point they will scam you. Can't wait to bash their asses on YouTube as well. This company should not exist.

November 2, 2020
Unprompted review
Rated 3 out of 5 stars

Once very good, now ok.

From a contributor point of view I've found Twenty20 to be one of the best - certainly in terms of the cut that contributors get for each sale.

There are also regular challenges for contributors which are great for sparking ideas and original content.

The only issue I've found is that there are many contributors, mostly from India, who are copying images from other sites and selling them as their own. Twenty20 do have a mechanism for flagging them but they are still many copyright infringements on the site so check before you buy.

Update: Oops, things have gone downhill rapidly. As a contributor their payment model has gone from $2 to a variable amount. What's worst - and this is scarcely believable as stock agency - they don't tell you exactly what you've sold, or when, or for how much! So you have to trust them implicitly that what they pay you is accurate. Accounting is now difficult, and checking copyright infringement is now impossible.

Update: The transition to be part of Envato seems to be complete and images are selling well. Still impossible to work out how much and when each image sold.

July 28, 2020
Unprompted review
Rated 1 out of 5 stars

Warning - never ever sign up for anything

We do have a similar experience as the others. Subscribed for one year, canceled the auto-renewal. Still they charged the full year amount for a second year. I got emails in return to my questions, however they deny a refund due to their refund policies. They kept using the same empty phrases over and over again ignoring my statement. They just lied about different facts without giving any proof for their point of view. Even zero stars would be too much for that customer experience. That’s a scam.

July 15, 2020
Unprompted review
Rated 1 out of 5 stars

i signed up for free trial then never…

i signed up for free trial then never used the service. I cancelled my free trial and got an email confirmation luckily.
One year later they charged me 350 euros on my credit card, no warning no invoice no notice.
the parameters in my online trial account had been switched to "on", i had never downloaded a photo or used their service.
took months but I did get reimbursement after filing a fraud complaint with American Express and cancelling the card I had given them so they could not steal any more money

February 28, 2020
Unprompted review
Rated 1 out of 5 stars

Impossible to cancel their subcription

This company makes it IMPOSSIBLE to cancel the subscription. They continue to charge me monthly despite numerous attempts on my part to get them to stop. The worst part is I only used the service for one day. I have to get my lawyer involved at this point to recoup the damages. Terrible.

February 19, 2020
Unprompted review
Rated 1 out of 5 stars

Awful, scammy company

If I could give them 0 stars, I SO WOULD. The WORST company ever! They do not respond to emails, they either do not approve photos (which follow all the guidelines) or they take foreverrrrr to do it. Just take a random look over 30 photos and see how many are actually approved for commercial use. Just like someone says, I wouldn't be surprised if they steal photos and sell them without photographers knowing. It's also extremely weird you cannot ever delete your account so your email and password are stored forever in their database. I sure hope someone will take legal action against them. It's astonishing how everyone complains about them, yet they're still functioning.

November 6, 2019
Unprompted review

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