If I could have left a No Star review, I would have done. I bought the Black Mongolian fur jumper from this Company in Nov/Dec 25. Which I absolutely loved. I decided to buy the Camel colour in Januar... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Received my Sara sheepskin coat!! Excellent stuff, my first order from your company. I honestly can’t understand why the reviews are so negative on trust Pilot!! Customer service 5 stars, responded... See more
Company replied
Returned £137 cardigan and paid £14 to post it because they don’t fund returns just for them to say no we can’t refund you because we sent you 2 by accident but they didn’t? So now I’m £137 out of poc... See more
Company replied
I have bought so many items from Twentyfall and pleased with every single one of them- most recent was a beautiful suede jacket. Twentyfall sell impecable pieces and they really value each and everyo... See more
Company details
Written by the company
Twenty Fall Everyday Luxury - Luxury Fashion, Outerwear, Resortwear & More. Based in the U.K Worldwide Shipping with DHL Express
Contact info
United Kingdom
- info@twentyfall.co.uk
- www.twentyfall.co.uk
2.7
Poor
26 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Just want my refund for a defective item.
Ordered a close to $400 feather dress to receive a defective item which I reached out to customer service about in the first hour of delivery . Explained issues such a feathers falling off from just touching the dress and patches of bald spots missing from the dress . Also along with top of dress the feathers even appeared matted . This is documented in my email thread with customer service who explained this was not a defect and was in fact normal due to the natural feathers. After fighting to get a label to Return item ( which cost $50 out of my refund) I was told my return was rejected due to it being worn. The reasons listed were the exact same reasons I originally complained about . I will never do business with this company again. Beware of the scam if you buy something you will not be able to return even if the item is faulty.
February 7, 2022
Unprompted review
In the order section charges you for…
In the order section charges you for DPD next day UK delivery
Actually delivers whenever they fancy to work
January 24, 2022
Unprompted review
Reply from Twentyfall
We offer next day delivery on in stock orders* within the UK if ordered by 3pm.
• Orders placed before 3pm Monday to Friday will be delivered next working day, orders placed after 3pm will be delivered within 2 days.
• Orders placed after 3pm on Friday will be delivered on Tuesday unless the Saturday delivery option has been chosen.
Please see our delivery and shipping page for more information
https://www.twentyfall.co.uk/pages/delivery-shipping
If you need any help, please contact us via email info@twentyfall.co.uk
!!!!!!SCAM!!!!!
!!!!!!SCAM!!!!!! Don’t buy anything from this s*itty company! If you’re not happy with the product, you can’t return it! !!!!!!SCAM!!!!!!
January 6, 2022
Unprompted review
Reply from Twentyfall
Hi,
We accept returns for full refunds and items for exchanges. We have a full returns policy available on our website.
If you are having problems, you can email info@twentyfall.co.uk for help.
Thanks,
Twenty Fall Team
Amazing service
Amazing service, I ordered on Sun evening and recieved the boots on Tuesday by DHL. Supernice quality and true to size. Totally recommend!
September 29, 2020
Unprompted review
Reply from Twentyfall
Thank you! So glad you love them as much as we do!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.