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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendly experience, making both buying and selling tickets straightforward and efficient. Many people appreciate the fair pricing, often securing tickets at face value or even less, which is a significant advantage over other resale options. The speed of the process, from finding tickets to receiving them, is frequently highlighted as excellent, with many transactions completed quickly and smoothly. However, some customers encountered minor issues with the website, describing it as occasionally confusing or requiring frequent logins. A few people also mentioned difficulty in securing tickets for popular events, as they often become unavailable almost instantly.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the platform's ease of... See more

Website

Users describe positive interactions with the website. Many reviewers found the site simple, easy to... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease and... See more

Service

Customers had positive experiences with service. Many reviewers found the service efficient and painless,... See more

Price

Clients share positive opinions on price, frequently highlighting the ability to purchase tickets at face... See more

Based on these reviews

Rated 5 out of 5 stars

First time of using but hugely impressed at speed of process. Had to contact twickets for help in uploading tickets as the email address was very confusing and didnt work for me. They replied prompt... See more

Rated 5 out of 5 stars

I invested in Twickets many years ago when they launched, primarily as an advocate against the people who buy tickets with no intention of going but just to sell their tickets at vastly inflated fees.... See more

Rated 5 out of 5 stars

I wanted two seated tickets for Ibrahim Maalouf at the Roundhouse but they were sold out. The Roundhouse recommended Twickets so I signed up and set up a search. Very quickly I found two tickets and... See more

Rated 5 out of 5 stars

I must admit I was quite dubious about using the App to get a ticket to see Gorillaz but I really shouldn't have worried at all. Everything went through fine & received the ticket transfer within abou... See more


Company details

  1. Event Ticket Seller

Information provided by various external sources

Twickets is a fan-to-fan ticket exchange that enables fans to buy and sell spare tickets at face value or less for concerts, sports, festivals, and the arts. You can trade tickets securely through our service, with payment and delivery all agreed upfront. We protect both sellers and buyers under our Twickets Guarantee, and our dedicated team of human moderators ensures that all tickets are listed at face value or less prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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1-star

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent

I’ve used Twickets both to buy and sell tickets, and the experience has consistently been smooth, fair, and reliable. The platform is easy to use, communication is clear, and transactions feel secure. It’s refreshing to have a resale site that sticks to face‑value pricing and genuinely puts fans first.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Quick, efficient process

Very quick and efficient process to sell a ticket the day before a gig when someone was unable to make it. The whole process took just a few minutes.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Twickets for me is for the genuine fans…

Twickets for me is for the genuine fans and people, who are able to buy tickets from other fans and people without being took advantage of, and for people who for what ever reason are not able to go to show, know the ticket is going to a genuine fan and they are not being ripped off !! It is a superb website and stops the gready unscrupulous touts from ripping off the genuine people who work hard to try and see live shows!! Well done twickets, shame on the ticket touts and shame on the government for ignoring ticket touts !!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, easy and cheerful transaction. Definitely using Twickets again and the thing I love the most about this app is it's fairness to keep touts out! Well done Twickets.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Quick responses from seller

Quick responses from seller. It was a last-minute shout to go and so it was great that everything was confirmed so quickly. The seller accepted my offer price of face value too.

I just need some for Geese at The Troxy in September. All the recent Geese ones were gone as soon as my push notification reached me, even though I clicked immediately.

April 12, 2026
Unprompted review

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