TW PLUMB Reviews 

30
•
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I highly recommend TW Plumb! I used their services a few times this past July to fix a water tank overflow and some complicated water pressure issues. Their plumber, Tom, was absolutely fantastic. He... See more

Company replied

Rated 5 out of 5 stars

I needed a new shower and screen plus an outside tap fitted. Tom was extremely helpful explaining what my options were & completing the work in a timely fashion. He was friendly & efficient,I'd certai... See more

Company replied

Rated 5 out of 5 stars

Tom got to my elderly mum's house very quickly and when he said he would, made her feel comfortable (she said he even took off his shoes!), fixed both issues really quickly and then tidied up after... See more

Company replied

Rated 5 out of 5 stars

5* plumber! Tom took on a complex job and persevered through multiple challenges, researching and coming up with clever creative solutions. A huge thank you, I am extremely grateful! Tom and his team... See more

Company replied

Company details

  1. Plumber
  2. also in
  3. Gas Engineer
  4. Gas Installation Service
  5. Heating Contractor

Written by the company

TW PLUMB is a local plumbing and heating company based in Isleworth. I have traded as a sole trader in the local area for over 20 years providing my services to your friends and neighbours and am currently trying to dive into the digital age and extend my reach beyond word of mouth. Our website is new and you will be able to tell that it was born of a middle aged plumber. Bare with us while we evolve. We provide services to the local area including - but not limited to - central heating installations, central heating maintenence, central heating repairs (boiler breakdowns). Gas appliance installations, gas appliance maintenence, gas appliance repairs. Plumbing Installations, plumbing maintenence, plumbing repairs. We pride ourselves on being honest, reliable, punctual, and completing any job - no matter how small or large - to a very high standard. We always aim to 'do it once, do it right'. We are fully insured for your protection and ours. We are Gas Safe registered (521118) which can be verified at https://www.gassaferegister.co.uk. Areas we cover include: Hounslow, Isleworth, Brentford, Chiswick, Kew, Richmond, Osterley, Hanworth, Bedfont, Feltham, Whitton, Twickenham,Teddington, St Margarets, Ashford, Staines, Harlington, Southall, Hampton


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

30 reviews

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4.7

All reviews

(30)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant plumber

Brilliant plumber, turned up on time, knew exactly what he was doing, and got everything sorted quickly. Top-quality work and really trustworthy.

October 10, 2025
Unprompted review
TW PLUMB logo

Reply from TW PLUMB

Thanks for the great review, and for taking the time to provide it. we are very glad that you were happy with the service provided and hope to see you in the future.

Rated 5 out of 5 stars

Went out of his way to complete the job…

Tom went out of his way to complete the repair. Having almost completed the work, he discovered an issue, and returned a faulty purchase back to B&Q and found a replacement, then fitted that. This was his last job on a Friday night so not only did he need to deal with busy traffic, the repair also took up some of his weekend. Very impressed.

October 3, 2025
Unprompted review
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Reply from TW PLUMB

We are really happy to have provided the assistance you needed. Also very grateful for the great review. Hope to see you again.

Rated 5 out of 5 stars

Reliable, trustworthy & timely response

Tom recently resolved a washing machine leak in my own home, having helped me previously resolve a number of issues in properties I manage. He is very reliable, trustworthy, provides a timely response and really knows what he is doing. I have no hesitation in recommending him.

February 16, 2025
TW PLUMB logo

Reply from TW PLUMB

Thanks for the great review Marion

Rated 5 out of 5 stars

Great Service

Tom provide prompt and effective service. Clearly identified the issue and guided me through the escalation process for getting Transco involved. I highly recommend his service.

February 11, 2025
TW PLUMB logo

Reply from TW PLUMB

Thanks for the 5 star review. We are glad to have been able to provide assistance.

Rated 5 out of 5 stars

TW Plumb

TW Plumb
Tom replied to my query straight away and booked a visit the next day. He came as scheduled and was able to diagnose and fix the issue with my boiler. Quick, efficient, professional and friendly. Can't recommend highly enough! Thank you TW Plumb

January 31, 2025
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Reply from TW PLUMB

Thank you for the 5 star review Suzy

Rated 5 out of 5 stars

Good service

Was able to make appt promptly
Skill and experience evident
Job satisfaction

February 8, 2025
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Reply from TW PLUMB

thank you for the 5 stars Deborah

Rated 5 out of 5 stars

Tom fitted a new kitchen tap for us

Tom fitted a new kitchen tap for us. He responded quickly and got to us within a couple of days. Job was completed quickly with no fuss. Tom’s done quite a few plumbing jobs for us over the past few years and will continue to use him.

January 4, 2025
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Reply from TW PLUMB

Thanks for the 5 star Richard

Rated 5 out of 5 stars

Tom came out promptly to diagnose the…

Tom came out promptly to diagnose the problem of noisy, vibrating pipes. He ordered and installed a replacement part in my kitchen taps which has cured the problem. Friendly, polite and efficient, I can recommend TW Plumb.

January 3, 2025
TW PLUMB logo

Reply from TW PLUMB

Thanks for the 5 Star Margaret

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