This company is stealing my money. I have never ordered anything by phone. I sent an email to them. Should they not answer, my operator will take action, and let's see what will be the outcome.
Company replied
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See what reviewers are saying
Swindled my pensioner mother in law out of €50 and phone company closed her account and now her phone has been cut off. She never signed up for this in the first place and got scammed by txt nation... See more
Company replied
I gave a one-star only so that I could leave a review about this scam! Steer well clear of txtNation. I'm one of the lucky ones...and copped on to this scam, and the my service provider Vodafone allow... See more
Company replied
This is a scam - they have stolen €67.50 from my mobile account for an entirely unsolicited text service. They claim that they have a legal "right" to charge you if you happen to hit off their adverti... See more
Company replied
Company details
Information provided by various external sources
txtNation is an award-winning provider of mobile billing and SMS messaging services of which includes mobile campaign and management solutions.
Contact info
txtNation, Billacombe Road, PL9 7HX, PLYMOUTH
- +44 (0) 1752 484 333
- sales@txtnation.com
- www.txtnation.com
1.2
Bad
322 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Pure and utter theft.
8 premium text charges showed up on my broadband bill last month (not my actual phone number, but the number belonging to my broadband account with Three.)
Like everybody else, no consent given whatsoever.
Contacted ComReg, who gave me Txt Nations details.
TxtNation told me it was a company called Red27mobile, and to contact them. Have contacted Red27mobile... if not resolved and refunded in 10 days, will be back to ComReg for them to investigate.
This is pure and utter theft, clearly on a large scale - how somebody isn't in prison for this is beyond me.
Do not let it slide, even if it's only a small amount, go straight to ComReg if you are in Ireland: 01 8049668
Also insist on evidence of your consent from Red27 or TxtNation.
June 9, 2020
Unprompted review
Reply from txtNation
Hi,
Thank you for reaching out to us, we are sorry to hear that you were dissatisfied with the purchase you made, however the service provider will be more than happy to discuss a refund.
Although we didn't provide the service directly, we would be happy to discuss your concerns in depth and provide you with any additional information we can. Please feel free to reach out to us via help@pfi.me
Refund finally secured.
After a long series of back and forth emails I finally got a full refund today. You just need to be persistent and make sure you get in touch with whatever body oversees these issues (in Ireland it is Comreg and they were very helpful). The company initially offered a 'courtesy' refund of part of the total which gradually rose to 12 euro of the 17.50 they took. They then refused to go further. When I refused to accept this and said I would launch an official case, they then gave a full refund which arrived in my PayPal account yesterday.
Despite the anodyne and nausea-inducing message which will doubtless follow my post (as it has every other post), two things need to be made clear:
a) These are conscienceless crooks who prey on ordinary people and seem to have no compunction about making a living from doing so;
b) They will cave if you are just persistent enough; contact the regulatory body concerned and keep firmly insisting on your rights. Remember it is YOUR money, all you want is your own money back.
June 8, 2020
Unprompted review
Reply from txtNation
Hi,
Thank you for reaching out to us, we are happy to hear that your refund has now been processed by the operator of the service, however we are disappointed to hear that you were dissatisfied with the purchase you made.
Although we didn't provide the service directly, we would be happy to discuss your concerns in depth and provide you with any additional information we can. Please feel free to reach out to us via help@pfi.me
3 SMS sent at the same time and…
3 SMS sent at the same time and charged!!
30 EURO well spent in 5 days !!...
May 26, 2020
Unprompted review
Reply from txtNation
We do not know which service or app you are having a problem with, but we apologise for this and would like an opportunity to resolve your issues. We are a secure, fully-regulated billing provider for mobile and online payments, similar to companies like Paypal. We do not directly operate any consumer services or apps. However, our customer care team can assist you to find a solution or to put you in contact with the service provider if you can share a few details with us, including any affected phone number (please email us privately with any personal information). You can contact us by email and we will get back to you very soon with guidance: help@pfi.me
Update on below review...red mobile 27…
Update on below review...red mobile 27 just deposited the money owed to me to my account. I highly recommend to anyone to demand your money back from txtnation when you know money has been taken from your account without your permission, no matter how small the amount might be. Do not be fobbed off by their responses. It's a matter of principle.
April 28, 2020
Unprompted review
Reply from txtNation
Hi,
We're glad to here that you have reimbursed for the charges from Red27Mobile, if you have any further questions please do not hesitate to contact us via help@pfi.me
Scam text services
April 26, 2020
Unprompted review
Reply from txtNation
We do not know which service or app you are having a problem with, but we apologise for this and would like an opportunity to resolve your issues. We are a secure, fully-regulated billing provider for mobile and online payments, similar to companies like Paypal. We do not directly operate any consumer services or apps. However, our customer care team can assist you to find a solution or to put you in contact with the service provider if you can share a few details with us, including any affected phone number (please email us privately with any personal information). You can contact us by email and we will get back to you very soon with guidance: help@pfi.me
a SCAM/rip off co
a SCAM/rip off co. brought to you by scumbags ........
April 25, 2020
Unprompted review
Reply from txtNation
We do not know which service or app you are having a problem with, but we apologise for this and would like an opportunity to resolve your issues. We are a secure, fully-regulated billing provider for mobile and online payments, similar to companies like Paypal. We do not directly operate any consumer services or apps. However, our customer care team can assist you to find a solution or to put you in contact with the service provider if you can share a few details with us, including any affected phone number (please email us privately with any personal information). You can contact us by email and we will get back to you very soon with guidance: help@pfi.me
Same for my 17 year old son
Same for my 17 year old son. The worst was that each SMS he received was 5Euros and it was written nowhere in the SMS !
Total: 250€!!!!!!!!!
Inacceptable!!!!!!!
That‘s modern robbery.
April 19, 2020
Unprompted review
Reply from txtNation
We do not know which service or app you are having a problem with, but we apologise for this and would like an opportunity to resolve your issues. We are a secure, fully-regulated billing provider for mobile and online payments, similar to companies like Paypal. We do not directly operate any consumer services or apps. However, our customer care team can assist you to find a solution or to put you in contact with the service provider if you can share a few details with us, including any affected phone number (please email us privately with any personal information). You can contact us by email and we will get back to you very soon with guidance: help@pfi.me
Txtnation. Fraud.
I have read a number of the previous reviews and my experience is very similar. I too was scammed by this site. I never even knew they existed until I queried a €17 premium services payment on my phone bill. I am in the process of dealing with these people for a refund. And I would appreciate not receiving the automated message that all previous reviewers have received from you. YOU ARE COMMITTING FRAUD. YOU KNOW WHAT YOU ARE DOING AND THE REVIEWERS ARE ONLY A SMALL FRACTION OF THE PEOPLE THAT HAVE BEEN AFFECTED. I personally know 2 people that have had the exact same experience as me in the last few weeks but like many more will not pursue the matter because they feel it's too much hassle. Anyway I have requested a refund and your response will determine how I edit this trust pilot review.
**updated 10.21am 16th April 2020... and still I get that ridiculous automated reply from these crooks.you should be ashamed of yourselves. Just refund me my money.
April 15, 2020
Unprompted review
Reply from txtNation
We do not know which service or app you are having a problem with, but we apologise for this and would like an opportunity to resolve your issues. We are a secure, fully-regulated billing provider for mobile and online payments, similar to companies like Paypal. We do not directly operate any consumer services or apps. However, our customer care team can assist you to find a solution or to put you in contact with the service provider if you can share a few details with us, including any affected phone number (please email us privately with any personal information). You can contact us by email and we will get back to you very soon with guidance: help@pfi.me
This company is a scam company
This company is a scam company and will add charges to your mobile phone bill when you have not agreed to them
April 7, 2020
Unprompted review
Reply from txtNation
We do not know which service or app you are having a problem with, but we apologise for this and would like an opportunity to resolve your issues. We are a secure, fully-regulated billing provider for mobile and online payments, similar to companies like Paypal. We do not directly operate any consumer services or apps. However, our customer care team can assist you to find a solution or to put you in contact with the service provider if you can share a few details with us, including any affected phone number (please email us privately with any personal information). You can contact us by email and we will get back to you very soon with guidance: help@pfi.me
TxtNation 57976 Scam
We have just found €18.44 charges from the 16th Feb to the 1st March on my daughters phone for charges varying from 7c to €2.03 coming from 57976 a number operated by TxtNation.
This service was never accessed or asked for.
April 4, 2020
Unprompted review
Reply from txtNation
We do not know which service or app you are having a problem with, but we apologise for this and would like an opportunity to resolve your issues. We are a secure, fully-regulated billing provider for mobile and online payments, similar to companies like Paypal. We do not directly operate any consumer services or apps. However, our customer care team can assist you to find a solution or to put you in contact with the service provider if you can share a few details with us, including any affected phone number (please email us privately with any personal information). You can contact us by email and we will get back to you very soon with guidance: help@pfi.me
Scammed but refunded by TXTNATION!!!!
I HAVE BEEN SCAMMED by TXTNATION!!!!
BE AWARE!!!!!!
I was scammed of €16.24 via my phone bill for 8 consecutive messages sent to my mobile within one minute!!
I never signed up to games unlimited. They have just robbed money from my pocket!!
Do not trust this crowd at all!!!
Lynda
Note: I have since contacted them and through a lot of emails back and forth, through persistence received a refund just for anyone that may I found themselves in a similar position.
April 3, 2020
Unprompted review
Reply from txtNation
We do not know which service or app you are having a problem with, but we apologise for this and would like an opportunity to resolve your issues. We are a secure, fully-regulated billing provider for mobile and online payments, similar to companies like Paypal. We do not directly operate any consumer services or apps. However, our customer care team can assist you to find a solution or to put you in contact with the service provider if you can share a few details with us, including any affected phone number (please email us privately with any personal information). You can contact us by email and we will get back to you very soon with guidance: help@pfi.me
I was charged 16.24 for 'services'…
I was charged 16.24 for 'services' according to my network. I never signed up to your service knowing, nor did any of my end users (bill pay). If you're reading these reviews, I request that I be refunded. I have sent an email and left a message.
March 19, 2020
Unprompted review
Reply from txtNation
We do not know which service or app you are having a problem with, but we apologise for this and would like an opportunity to resolve your issues. We are a secure, fully-regulated billing provider for mobile and online payments, similar to companies like Paypal. We do not directly operate any consumer services or apps. However, our customer care team can assist you to find a solution or to put you in contact with the service provider if you can share a few details with us, including any affected phone number (please email us privately with any personal information). You can contact us by email and we will get back to you very soon with guidance: help@pfi.me
Scam
Scam
Just please stop answering other reviews with ”oh we dont know which service you are talking about” you guys know well what you are doing. Just stop
March 18, 2020
Unprompted review
Reply from txtNation
We do not know which service or app you are having a problem with, but we apologise for this and would like an opportunity to resolve your issues. We are a secure, fully-regulated billing provider for mobile and online payments, similar to companies like Paypal. We do not directly operate any consumer services or apps. However, our customer care team can assist you to find a solution or to put you in contact with the service provider if you can share a few details with us, including any affected phone number (please email us privately with any personal information). You can contact us by email and we will get back to you very soon with guidance: help@pfi.me
Scam
Assists third parties in scamming money from you. The company sent premium rate text messages to my number without my consent and then refused to unsubscribe me or refund me. I have reported them to ComReg. But be warned and avoid
March 3, 2020
Unprompted review
Reply from txtNation
Hi,
We do not know which service or app you are having a problem with, but we apologise for this and would like an opportunity to resolve your issues. We are a secure, fully-regulated billing provider for mobile and online payments, similar to companies like Paypal. We do not directly operate any consumer services or apps. However, our customer care team can assist you to find a solution or to put you in contact with the service provider if you can share a few details with us, including any affected phone number (please email us privately with any personal information). You can contact us by email and we will get back to you very soon with guidance: help@pfi.me
These people are complete charlatans…
These people are complete charlatans and are out to make a quick buck at the consumer's expense. They bombard you with texts asking you to sign up to something. They then sign you up without permission and charge you for receiving their texts. IT'S A SCAM!!! Steer well clear. They have had over £100 out of me already. My service provider O2 have told me that they know nothing about it, which I have great difficulty believing, considering they refuse to confirm whether they make a profit from these companies. Utterly disgraceful!!
March 2, 2020
Unprompted review
Reply from txtNation
Hello,
We do not know which service or app you are having a problem with, but we apologise for this and would like an opportunity to resolve your issues. We are a secure, fully-regulated billing provider for mobile and online payments, similar to companies like Paypal. We do not directly operate any consumer services or apps. However, our customer care team can assist you to find a solution or to put you in contact with the service provider if you can share a few details with us, including any affected phone number (please email us privately with any personal information). You can contact us by email and we will get back to you very soon with guidance: help@pfi.me
Steer clear of txtNation !!
I gave a one-star only so that I could leave a review about this scam! Steer well clear of txtNation. I'm one of the lucky ones...and copped on to this scam, and the my service provider Vodafone allowed me to opt out before I lost a fortune. Each text costing €2.03 without my consent or knowledge! This company should be reported to ComReg or whomever deals with illicit and underhanded charges - no transparency whatsoever.
February 22, 2020
Unprompted review
Reply from txtNation
We do not know which service or app you are having a problem with, but we apologise for this and would like an opportunity to resolve your issues. We are a secure, fully-regulated billing provider for mobile and online payments, similar to companies like Paypal. We do not directly operate any consumer services or apps. However, our customer care team can assist you to find a solution or to put you in contact with the service provider if you can share a few details with us, including any affected phone number (please email us privately with any personal information). You can contact us by email and we will get back to you very soon with guidance: help@pfi.me
BEWARE SCAMMERS use this service.
Every sunday 3 x 6 euro off my account.
Each time at the same hour.
From april till now.
Big scam.
They repaid me now after complaint via my provider so all ends well.
February 4, 2020
Unprompted review
Reply from txtNation
We do not know which service or app you are having a problem with, but we apologise for this and would like an opportunity to resolve your issues. We are a secure, fully-regulated billing provider for mobile and online payments, similar to companies like Paypal. We do not directly operate any consumer services or apps. However, our customer care team can assist you to find a solution or to put you in contact with the service provider if you can share a few details with us, including any affected phone number (please email us privately with any personal information). You can contact us by email and we will get back to you very soon with guidance: help@pfi.me
Stealing
This company's affiliate red27 is currently scamming my home broadband. I am having to communicate with my ISP, ComReg and communicate (debate the validity of the facts) with this despicable crowd whilst I am supposed to be running my business. I will be doing everything in my power to bring this to the relevant bodies. They need whatever licences they hold revoking. ComReg are culpable in this along with ISPs and it is about time it was brought further, which I intend to do.
In response to the reply below I've wasted plenty of time communicating with these crooks. They had the cheek to haggle with me over how much money i was to be refunded. Finally, after wasting plenty more of my time they agreed to refund me the full amount the skimmed from me. Still waiting for same. Complete crooks.
January 31, 2020
Unprompted review
Reply from txtNation
We do not know which service or app you are having a problem with, but we apologise for this and would like an opportunity to resolve your issues. We are a secure, fully-regulated billing provider for mobile and online payments, similar to companies like Paypal. We do not directly operate any consumer services or apps. However, our customer care team can assist you to find a solution or to put you in contact with the service provider if you can share a few details with us, including any affected phone number (please email us privately with any personal information). You can contact us by email and we will get back to you very soon with guidance: help@pfi.me
This is a SMS scam with automatic…
This is a SMS scam with automatic charges, report it to your service provider and local legal entity.
Reply to txtNation comment: (feb. 5)
No need.... the case is being handled by the phone providers legal department (CallMe) - your service is banned in several Eu countries but unfortunately not Denmark yet.
It is a well known scam that navigate the providers blocking filters, i was customer no 12 that day with the same issue.
it is a scam.
January 29, 2020
Unprompted review
Reply from txtNation
We do not know which service or app you are having a problem with, but we apologise for this and would like an opportunity to resolve your issues. We are a secure, fully-regulated billing provider for mobile and online payments, similar to companies like Paypal. We do not directly operate any consumer services or apps. However, our customer care team can assist you to find a solution or to put you in contact with the service provider if you can share a few details with us, including any affected phone number (please email us privately with any personal information). You can contact us by email and we will get back to you very soon with guidance: help@pfi.me
Scamming Company
Scamming Company. got charged 20 euro for a service i didn't knowingly sign up to!
December 16, 2019
Unprompted review
Reply from txtNation
Hi,
We are sorry to hear that you are dissatisfied with your recent purchase. If you would like to discuss your experience with this service or for more context about this charge, then please contact us via help@pfi.me
Please provide (in private) the phone number that has been charged and any additional information that might help us with your issue.
We assure you that our platform is fully regulated. Where any of the content providers who use our platform fail to follow our terms in providing services to the public, we treat such breaches, and your feedback, very seriously.
Again, we are very sorry you feel dissatisfied and we aim to do everything we can to resolve this matter.
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