txtNation Reviews 

322
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

This company is stealing my money. I have never ordered anything by phone. I sent an email to them. Should they not answer, my operator will take action, and let's see what will be the outcome.

Company replied

Rated 1 out of 5 stars

Swindled my pensioner mother in law out of €50 and phone company closed her account and now her phone has been cut off. She never signed up for this in the first place and got scammed by txt nation... See more

Company replied

Rated 1 out of 5 stars

I gave a one-star only so that I could leave a review about this scam! Steer well clear of txtNation. I'm one of the lucky ones...and copped on to this scam, and the my service provider Vodafone allow... See more

Company replied

Rated 1 out of 5 stars

This is a scam - they have stolen €67.50 from my mobile account for an entirely unsolicited text service. They claim that they have a legal "right" to charge you if you happen to hit off their adverti... See more

Company replied

Company details

  1. Telecommunications Service Provider

Information provided by various external sources

txtNation is an award-winning provider of mobile billing and SMS messaging services of which includes mobile campaign and management solutions.


Contact info

1.2

Bad

TrustScore 1 out of 5

322 reviews

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1.2

All reviews

(322)

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Rated 5 out of 5 stars

Great API Provider

txtNation is great to go with!
Great well managed set of APIs.
Must try this if you want to taste professionalism.

Strongly Recommended!

February 23, 2017
Unprompted review
Rated 5 out of 5 stars

txtNation

txtNation has a great API and a helpful support team that helped us get going and started within a day. Great global reach too, overall I'd recommend their services.

February 22, 2017
Unprompted review
Rated 5 out of 5 stars

happy to recommend

I've been using txtNation for a while now after previously trying other bulk SMS providers. Without a doubt they are the best. Fast and extremely reliable. Our strike rate is the best it's ever been. Happy to recommend them.

February 13, 2017
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Easy to use, reliable and very cost-effective. We send bulk marketing messages via Txtnation and could not ask for a better service. The messages are always delivered quickly, and the reply options help make sure potential customers can easily get back to us. So much easier than chasing them round with emails that get ignored!

February 6, 2017
Unprompted review
Rated 5 out of 5 stars

Ali Hamza

The services of txtnation is very good. i'm updated from my error messages. i don't need any internet services.

February 3, 2017
Unprompted review
Rated 5 out of 5 stars

Amazing

We've found txtNation to be the best bulk sms provider, and we've tried quite a few over the years.
The ROI is very impressive, and we love how easy it is to use. We'd definitely recommend to anyone looking to send bulk marketing messages quickly and efficiently.

February 3, 2017
Unprompted review
Rated 5 out of 5 stars

Very impressed

Good APIs, Good Service. I have been very impressed by txtNation. Have used other Bulk SMS providers and API's in the past and I have to say that txtNation's platform is extremely easy to use and has helped us by adding value to our services.

January 31, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We have recently introduced SMS marketing to reach our established customers who have not responded well to email, phone. It has resulted in more customers and business opportunities as they call right back. It works, thank you txtNation.

January 26, 2017
Unprompted review
Rated 1 out of 5 stars

Never heard of them until you get billed.

Woke up one Sunday morning to a txt saying i had subscribed to wapwappy? And they would be taking £4.50 per month from my phone bill.
After googling this company and finding a lot of other people had the same, i contacted my phone provider. Seems anybody can demand money and nothing you can do. No security in place to confirm it is you, or any code to enter just a text message saying subscribed.

I contacted 3 phone provider and advised to contact the company, who after googling turns out to be txtnation, after trying for 3 days to phone them, and no reply to the email, (even 3 tried to phone them on my behalf with no success) I was advised to contact another company who deal in these things .
2 months later i get a paypal ( how they got my paypal address is another security matter) and refunded, less the papal fees and 2 weeks of my time and stress reporting and email details about this.
The paypal payment was from txtnation, no message, no email, nothing with the payment, which is why I googled them to find out who they were.

Seems to be the company behind the subscription service.

They do not reply to emails and their phone line is answer phone only.
This post is edited due to trust pilot removing the original one as txtnation complained about my honest review and stress they caused me.
Feel free to google the company for more information, as a lot of people feel the same.

update...... I notice they reply quickly to these reviews, shame they do not answer the phone or emails, all my comments are the truth and I can supply case numbers if required.

January 24, 2017
Rated 4 out of 5 stars

Great

Really great service Never lets us down, great website and easy to integrate with for our Bulk SMS.

January 23, 2017
Unprompted review
Rated 5 out of 5 stars

Great Service

I used txtNation text messaging service and it's really amazing as it did what it says it does a clear and easy use API with good account management. Highly recommended

January 23, 2017
Unprompted review
Rated 1 out of 5 stars

Behind the texts charging you 4.5£ …

Behind the texts charging you 4.5£ as a wopwappy subscription is the company txtnation (google them). When contacted this company tries to deny their responsibility claiming they are just a "billing platform". But this is not true as the PSauthority (regulating premium texts) says their licence is used to send the premium texts (To verify search the phone number visible on the text in the PSauthority website)

After being charged 27£ through these premium texts I started the fight to get my money back, it is my (forced) customer experience with txtnation (I would never have wanted to ever deal with this company otherwise)

So when you call the first number and choose the number for refunds you arrive in a call center in India, where the guy asks you for more details about you in order to file a "complaint". But nothing happends. So I had to call another number.

I called the number 01752 273491 (indicated on the google page of the company) and chose option number 2 (business partners number) There I arrived on the txtnation call center, where I was asked again for personal details. I had to call 15 times before I received a partial refund of 9£ out of the 27£ they took from my top up money.

I also registered my complaint with Psauthority, txtnation had their licence for premium text on 14 dec 2016, (information visible on the psauthority).

That is my (forced) experience with txtnation: started receiving texts out of the blue, (I have never subscribed to any service) lost 27£ filed 2 complaints to the police and PSauthority, had to give around 25 calls, refunded 9£ so far.

December 31, 2016
Rated 1 out of 5 stars

They dont moderate nothing

I `ve been added to some services that i never request,
Was sleeping at 01:00am when i got a message saying thanks for subscribing the service, the phone was not even connected to internet.
I`ve contacted txtnation was told that the company from the service not requested would refund my money, after 50 mails without any answer from txt nation , i still dont have any money back to my paypal.
Very bad service they dont moderate nothing!!
Will open small claim.

December 20, 2016
txtNation logo

Reply from txtNation

We have no record of this person.
We do not supply B2C services. We are a B2B business i.e. we do not provide consumer services.
We recommend the customer speaks to the service provider of this service with regards to a refund or questions they may have.

Rated 5 out of 5 stars

One of the best support services ever

You'll feel and experience a high professional level from the very first contact with the txtNation team.

But most of all we'd like to thank our AM Caroline Chapman for helping us with all questions we had. It took her not minutes but seconds to resolve any question we had from receiving essential information till a contract signing and other technical questions. She is always online and ready to provide you with any kind of information you may need. She is a real pro!

Thus we would like to recommend all who prefer using high quality and fast support services to collaborate with txtNation.

Much appreciated and highly recommended!

December 19, 2016
Unprompted review
Rated 5 out of 5 stars

Impressing service, great Prices!

Paul is my current representative from txtnation. I couldn't be more happy. He's always there to answer all of my questions. He makes sure I'm satisfied with the provided services. The prices as well as the services are very fair and high quality as well. I worked in the past with many companies such as BWS and I have had a horrible experience. Make yourself a favor and stay away from that company (BWS). Use txtnation instead!

December 13, 2016
Unprompted review

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