As most of my payment went to express delivery and after nine days I still had not received the item, i wrote to ask what was going on. They asked e to wait to see how long delivery would take. The... See more
Company replied
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Review summary
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I ordered a sun shirt for my son who likes to walk as he was getting sunburnt on his long hikes. The shirt was as advertised, Thank you. My only question why did this item, which was advertised as b... See more
Company replied
While the purchase went seamlessly, because of freight & other charges I probably paid three times the cost of purchasing it in Australia. I don't know if I can continue due to this.
Company replied
The product is good, quieter than the OWC 4m2 (old model). Delivery date changed after purchase - a minor annoyance. Due to my circumstances it hasn’t seen a lot of use yet.
Company replied
Company details
Written by the company
The best online shopping website in Australia. Shop electronic goods, fashion accessories, beauty products, mobile, men & women clothing, shoes, home & kitchen appliances online on Ubuy in Australia: Visit Ubuy to shop from the USA, UK, Japan, & Korea. Explore imported products online from the USA, UK, Japan & Korea. Buy from Ubuy to ship from the USA, UK and China to Australia and order from abroad. We provide cross-border shopping experience with great offers and deals. ✓ Low prices ✓ Big discounts ✓ Fast shipping ✓ Genuine brands ✓50 Million products. | Online Shopping | Electronics, Health & Beauty Product, Fashion| Ubuy Australia
Contact info
56a Anzac St, KWI 918054, Chullora, NSW 2190, New South Wales, Australia, New South Wales, Australia
- +61 (2) 61810756
- info@ubuy.com
- www.u-buy.com.au
4.0
Great
314 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
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Good range of goods and good pricing as…
Good range of goods and good pricing as well as communication.
February 3, 2024
Reply from Ubuy Australia
Hello Nigel,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards,
Team Ubuy
Mostly Good - some bad - still recommended :)
Firstly I will say that the item I was looking for isnt readily available if you live outside of the US/Canada - so I applaud Ubuy for allowing residents in other countries to purchase. The prices are also fairly reasonable - which again is another positive.
As for the negatives, on this recent purchase I had to raise an escalation case with Ubuy customer service which took a few weeks to resolve. I was purchasing the exact same item that I had purchased less than 3 weeks prior - except doubling the qty (from 1 to 2) and for some reason, both the shipping costs and the customs costs had more than quadrupled since my original purchase... which again was less than 30 days ago. Spoke with multiple individuals who could not fix the issue and it was frustrating as I had to repeat my concern all over again each time I spoke to someone new.
The funny thing is, I don't actually know if any of the individuals I spoke with fixed the pricing issue as I merely attempted again to make my purchase and the pricing had corrected itself to be more in line with what would be expected when simply ordering 2 of the same item as before.
So the good would be availability, their willingness to look into issues and friendly customer service teams.
The poor would be - confusing pricing and difficulty in getting it resolved.
The products themselves are great - exactly what I ordered!
January 15, 2024
Reply from Ubuy Australia
Hello DMW,
Thank you for taking the time to share your recent experience with Ubuy. We sincerely appreciate your feedback, both positive and negative, as it helps us to improve our services. We are thrilled to hear that you applaud our efforts to make products available to customers outside of the US and Canada and that you find our prices to be reasonable. We strive to offer a wide range of items at competitive prices for our international customers, and your kind words are greatly appreciated. We understand your frustration regarding the pricing discrepancy you encountered during your recent purchase and the length of time it took to resolve the issue. It's completely unacceptable that you had to repeat your concerns to multiple individuals and wait several weeks for a solution. We apologise for the inconvenience and disappointment this has caused you.
We're glad to hear that the pricing issue seems to have corrected itself, but we want to assure you that we are taking your feedback seriously and will investigate the matter further. We are committed to improving our communication and internal processes to avoid similar situations in the future. We'll take steps to ensure customer concerns are effectively addressed at every level and resolutions are reached within a reasonable timeframe.
Thank you for highlighting the positive aspects of your experience, including the availability of products, our willingness to investigate issues, and the friendliness of our customer service teams. We will continue to focus on these strengths while working to address the shortcomings you outlined. Your feedback is valuable to us, and we hope that you will continue to shop with Ubuy. We are committed to providing a positive and seamless shopping experience for all our customers.
I will never buy from this company…
I will never buy from this company again i brought a business machine well over $750 off them finding out cant be used in Australia love the idea of the product wish could use shame the the product on website did not state this maybe should have or include a converter to be able to use 120V in Australia. I requested a refund they said too late to cancel as its been shipped that being not quite the truth as i found out they still processing it so confusing no communication. Seems ill be charged a fee for asking for refund does not seem fair as they themselves arent losing out on money when not shipped Very poor when they have plastered on their website 100% money back guatantee i had no choice but to put in dispute at my bank to get all my money back cant believe all this hassle within less than 24 hrs wow
January 24, 2024
Unprompted review
Reply from Ubuy Australia
Hello Cherylee,
Please accept our sincere apologies for the inconvenience caused to you. We are deeply sorry to hear about your recent experience with your purchase. We strive to provide a smooth and hassle-free experience for all our customers, and this wasn't the case for you. Please know that we never intend to cause inconvenience or trouble. We understand your concern regarding the voltage discrepancy of our US products. Please note that we have clearly stated on all product pages, regardless of country, that US products operate on 110–120 volts and require a step-down voltage transformer for safe use. However, recognising the frustration this situation may have caused, we have proactively issued a full refund for your order. All details regarding the refund have been sent to you via email.
We truly value your feedback and are committed to learning from this experience. We are already exploring ways to further improve our product information and communication procedures to ensure such misunderstandings don't occur in the future. Thank you for your understanding and for choosing our company. We hope you'll give us another chance to earn your trust.
Reply from Ubuy Australia
Hello JP,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards,
Team Ubuy
Easy to purchase and delivery time…
Easy to purchase and delivery time frame is good.
December 12, 2023
Reply from Ubuy Australia
Hello DHT,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Fast service and letting you know…
Fast service and letting you know what’s the next steps
January 10, 2024
Reply from Ubuy Australia
Hello Aygul,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Team Ubuy
Ubuy enables hassle free ordering
Easy to purchase items through Ubuy. They enable to purchase products otherwise wouldn’t be able purchase.
Information on progress of order is fantastic along with update tracking on where goods are.
December 26, 2023
Reply from Ubuy Australia
Hello Megan,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Kept me up to date with order all the…
Kept me up to date with order all the way through.
December 18, 2023
Reply from Ubuy Australia
Hello Paul,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Reply from Ubuy Australia
Hello Rosette,
Thank you for reviewing us. We sincerely apologize for the inconvenience caused by the technical glitch that led to the overcharging of shipping charges for your recent order. Our team has investigated the issue, and we want to assure you that we are taking immediate action to rectify the situation. We are in the process of refunding the extra shipping charges back to your original payment mode. Please note that the refund amount will be credited back to your account within 7-10 working days.
The feedback has been shared with our quality team and we are working on areas where we can earn a 5-star review. Again, we apologize for the inconvenience caused to you.
Reply from Ubuy Australia
Hello Gavin,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
I haven’t received my parcel yet.
November 21, 2023
Reply from Ubuy Australia
Hello Shelley,
We are very sorry for the inconvenience caused to you. Upon checking the details, you have opted for the standard shipping method which is (5-9 bussiness days) and there are a few more days left. The order has already arrived in Australia and you can expect to receive the order shortly. Additionally, we have sent an email containing the latest tracking information. We request you to check and revert us back to the same. We appreciate your patience and understanding in this matter.
We value our customers and their satisfaction is our top priority. Rest assured, the feedback has been taken for improving purposes.
$200 shipping on a 9kg item
$200 shipping on a 9kg item, are you taking the p1ss?
November 29, 2023
Unprompted review
Reply from Ubuy Australia
Hello Tony,
Thank you for reviewing us. We apologize for the inconvenience. At times the shipping may seem high as all the products are shipped to you from another country and there is international shipping involved via air. However, we will review the shipping charges, please share the product details on our email at info@ubuy.com. Our team will check and revert you.
We value our customers and take all the necessary actions for their satisfaction. Again, we apologize for the inconvenience caused to you.
Can get hard to get items from buy
Can get hard to get items from ubuy. Shipping is quick.
November 23, 2023
Reply from Ubuy Australia
Hello Konrad,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Team Ubuy
Reply from Ubuy Australia
Hello Geoffrey,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Product exactly as described
Product exactly as described. Reasonable delivery time from USA
November 6, 2023
Reply from Ubuy Australia
Hello Ron,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Team Ubuy
Awesome process and super fast delivery.
November 3, 2023
Reply from Ubuy Australia
Hello Toby,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Reply from Ubuy Australia
Hello Lal,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Amazing communication with constant…
Amazing communication with constant updates, I was so surprised with how super fast my order arrived! I've had packages sent within Australia take much longer to arrive. Cannot recommend this company enough! Will definitely be purchasing through them again.
November 9, 2023
Unprompted review
Reply from Ubuy Australia
Hello Jones,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Team Ubuy
Easy to order
Easy to order. Super Quick Service. Great information on Whats App. Great tracking.
October 31, 2023
Reply from Ubuy Australia
Hello Jean Adams,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Excellent service
Excellent service. My package came in a timely manner. That is why I have re-ordered. Thank you.
October 31, 2023
Reply from Ubuy Australia
Hello YC,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Team Ubuy
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