Booking the hire of a van online at short notice via the U-Drive website was easy and straightforward. Email confirmation of the hire was also received very promptly. On pick up of the van staff wer... See more
Company replied
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We had been left dangling after Enterprise let us down for a pre-booked hire, the night before the hire. We tried Europcar but they couldn't provide a vehicle. We then contacted U-Drive and all our wo... See more
Company replied
Had two different rental companies cancel my van the week and day of house move, U-drive went above and beyond to get a van ready for me with less than an hour's notice. Achia was brilliant, explaine... See more
Company replied
Freindly, helpful and efficient, the van was clean and and good condition. After being let down by Enterprise we needed a replacement van quickly. U-Drive Bristol were excellent, provided the vehicle... See more
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Company details
About U-Drive | Car, Van, Minibus & Truck Hire - Bristol
Written by the company
U-Drive is a family-run vehicle hire company based in the South West, with a network of locations across Hampshire, Wiltshire, Dorset, Devon, Somerset, Glamorgan, and the North West. We’ve been providing high-quality vehicles and excellent customer service since 1982. Our fleet is maintained to the highest standard, and our knowledgeable team is here to help with all your vehicle hire needs.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
Contact info
Petherbridge Way, BS7 9NZ, Bristol, England, United Kingdom
- 0117 972 1110
4.7
Excellent
417 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Van hire for house move
Booking the hire of a van online at short notice via the U-Drive website was easy and straightforward. Email confirmation of the hire was also received very promptly. On pick up of the van staff were friendly, courteous and very efficient. Everything was explained clearly including what to do in the event of a breakdown or accident. Checking the van back in at the end of the hire period was also very smooth and the refund of the deposit was done within the specified time frame with no hassle.
Hire rates were very competitive and the large fleet of vehicles available at the Bristol branch meant there was no problem in getting the exact type of van we needed.
Overall very impressed and would happily use U-Drive again.
May 2, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Bristol
Hi Steve,
Thank you for your great 5* review for our Bristol branch. We are please to hear that you had such a positive experience and will make sure to pass on your kind words to our team in Bristol.
We hope to welcome you back again soon.
Kind Regards,
U-Drive Customer Service
Came through when others cancelled!
Had two different rental companies cancel my van the week and day of house move, U-drive went above and beyond to get a van ready for me with less than an hour's notice.
Achia was brilliant, explained everything I needed and got me on the road as quickly as possible!
March 13, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Bristol
Hi Nathan,
Thank you for your review and 5-star rating! We’re thrilled to hear that Achia and the team were able to get you on the road so quickly, especially after the last-minute cancellations. We’ll be sure to pass your kind words on to Achia – she’ll be delighted to hear them!
Kind Regards,
U-Drive Customer Service
Bristol Dept. Friendly and Professional Service, Cheap Prices
Quick and easy online booking system. Dealt with the Bristol branch, good accessibility. Asha was brilliant, super friendly and professional; made the check in and out process a breeze - highly recommend
March 8, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Bristol
Thank you for your 5-star review, Jess! We're delighted to hear that Achia made your experience so smooth and enjoyable. We’ll be sure to pass your kind words on to her, and we really appreciate your recommendation.
Kind Regards,
U-Drive Customer Service
We had been left dangling after…
We had been left dangling after Enterprise let us down for a pre-booked hire, the night before the hire. We tried Europcar but they couldn't provide a vehicle. We then contacted U-Drive and all our worried vanished. The van we hired was perfect for our needs, and Asha, who processed our booking could not have better. We are now converts to U-DRIVE and will definitely use them in the future.
March 6, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Bristol
Thank you for your fantastic 5-star review! We’re thrilled to hear that Achia and the team were able to turn things around and get you the perfect van for your needs. We really appreciate your support and look forward to helping you again in the future!
Kind Regards,
U-Drive Customer Service
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Bristol
Thank you for your 5-star review, Anthony! We're glad to hear the van hire was easy and stress-free. We appreciate your feedback and hope to see you again soon.
Kind Regards,
U-Drive Customer Service
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Bristol
Hi Jackson,
Thank you for the 5-star review! We’re really pleased to hear you had a great experience with us. We appreciate you choosing U-Drive and hope to help you again in the future.
Kind Regards,
U-Drive Customer Service
I brought a Luton van just was given a…
I brought a Luton van just was given a long wheelbase. The staff were amazing when I explained what I needed to move and turned out if I had the Luton I couldn’t have done the job. It was all thanks to the staff for the professional help and advice.
December 13, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Bristol
Hi Oluwaseun,
Thank you for taking the time to leave us a review. We’re really glad our team could step in, understand what you needed to move, and recommend the right vehicle for the job. It’s great to hear their advice helped make your move possible and stress-free.
We’ll be sure to pass on your kind feedback to the Bristol team.
Kind Regards,
U-Drive Vehicle Hire
Good people behind desk
Good friendly staff, would recommend to family and friends
November 28, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Bristol
Hi Matthew,
Thank you very much for the 5* review! We are glad that you had such a great experience at our Bristol branch. We hope to see you again soon.
Kind Regards,
U-Drive Customer Service
Van hire
Borrowed a transit from the bristol branch for 24 hours very easy to hire with no problems van was very spacious for a flat move and very easy to drive .The staff was very helpful especially asha who went out of her way to help you on your way over all a great experience
September 29, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Bristol
Hi Colston,
Thank you for your great review. We hope that the move went well. We are pleased to hear that you had such a good experience at our Bristol branch and will make sure your kind words get back to Achia and the team.
Kind Regards,
U-Drive Customer Service
Hired a small van from Bristol
Hired a small van from the Bristol branch.
So easy! Excellent vehicle condition, cheap rental price for 24 hours. Easy to park my car on site for free during the hire period.
Friendly, knowledgeable staff.
Would use again, highly recommended.
October 1, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Bristol
Hi Lucie,
Thank you so much for your amazing review and recommendations! We are please to hear that you have had an excellent experience at our Bristol branch and will make sure your kind words get back to our team.
Thank you,
U-Drive Customer Service
Asha in Bristol went above & beyond
Asha in Bristol went out of her way to help me out when I arrived late for a Saturday rental. Totally my fault so massive appreciation for this extra effort.
Have used U-Drive for years and always been good on service and cost.
September 27, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Bristol
Hello,
Thank you very much for your kind review and continued support. We are glad to hear that you had a great experience with our Bristol branch and will ensure that your kind words get back to Achia and our Bristol branch.
We hope to see you again soon,
U-Drive Customer Service
Amazing customer service from Ashu (I…
Amazing customer service from Ashu (I think that was her name) very polite, straight to the point and an asset to your team. She showed us a few different vans to make sure we were getting the right size for what we needed, doing so without making us feel any pressure.
Lovely lady, top marks.
August 15, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Bristol
Thanks so much for your review, Kieran! We're thrilled Achia made the van hire experience so smooth and helped you pick the right one without any pressure. We'll be sure to pass your lovely comments on to her, she’ll be thrilled to hear it!
Kind regards,
U-Drive Customer Service
These guys used to be great
These guys used to be great, but reduced opening hours and a tendency to charge for fuel illegitimately means I'll not be using them again. Very sad.
August 9, 2025
Unprompted review
Perfect experience hiring a van
Hired a van for the day. Friendly staff made the whole experience straightforward and easy. Trust worthy and not looking to rip you off as no hidden fees or attempts to take your deposit - would 100% use again, as also the best prices for a van hire I could find in Bristol
August 7, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Bristol
Hi James,
thank you for your 5-star review. We’re glad your hire experience was straightforward and easy. Your feedback is much appreciated. We’ll make sure the Bristol team hears your kind words. We look forward to assisting you again in the future.
Kind Regards,
U-Drive Customer Service
The team are so friendly and helpful
The team are so friendly and helpful. We've been using this company for years. Highly recommend.
August 4, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Bristol
Hi Jane,
thank you for your 5-star review. We’re glad to hear our team has consistently provided friendly and helpful service over the years. Your continued support means a lot to us. We’ll be sure to pass your kind words on to the Bristol team. We look forward to assisting you again in the future.
Kind Regards,
U-Drive Customer Service
Charlie was outstanding
Charlie was outstanding, thank you so much for your professionalism and support during a difficult journey.
June 28, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Bristol
Hi Anna,
Thanks for your kind words and 5-star rating! We're really glad Charlie could support you. We’ll be sure to pass on your feedback to him. We appreciate you choosing U-Drive.
Kind regards,
U-Drive Customer Service
Smooth experience from start to finish
Well priced. Quick pick up process. Easy hassle free return. Vehicle was clean and well prepared. Couldn’t have gone any better really. Recommended!
July 8, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Bristol
Thanks for the great review and 5-star rating, Lee! We're so pleased to hear everything went smoothly with your hire from our Bristol branch. We really appreciate the recommendation and hope to see you again soon!
Kind regards,
U-Drive Customer Service
Efficient and professional
Everything about the van hire was efficient and professional. It took 15 minutes from getting online to having a confirmed booking. Charlie Jory in the office was superb, getting everything done in short order. Very recommended..
June 26, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Bristol
Thank you for the 5-star review, Mike! We're so pleased to hear your booking experience was smooth and efficient. It's great to know Charlie provided such excellent service. We'll be sure to pass on your kind words. We appreciate the recommendation and look forward to helping you again in the future.
Kind regards,
U-Drive Customer Service
Easy booking & collection process
Easy booking & collection process. Asha was super friendly and efficient on reception. Would definitely use U-Drive again
June 28, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Bristol
Hi Toby,
Thank you for the great review and 5-star rating! We’re glad to hear Achia made your booking and collection easy and friendly. We’ll definitely make sure she knows your kind words. Looking forward to helping you again!
Kind regards,
U-Drive Customer Service
A great experience
A great experience . One of the best I’ve had with vehicle hire . Some minor complications but team were very very professional and was sorted . Very friendly , too. Charlie and Ash were particularly helpful.
June 30, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Bristol
Thank you for the 5-star review, Matthew. We're so pleased to hear it was one of the best hire experiences you've had. Even with a few minor complications, it's great to know the team handled everything professionally. We'll be sure to pass your kind words on to Charlie and Achia!
Kind regards,
U-Drive Customer Service
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