UBEEQUEE Reviews 

Tracker as stopped working. Sent an Email but have not had a reply. Even though it states they will reply within 24hrs. So my cat is without his tracker but he still has to go out because that is what he is used to.

Edit: Big thankyou to Mary from Eubeequee. She has sorted out the problem I was having with my cats tracker. So we have one happy cat owner.

Cat tracker not working. Followed the online instructions ( fully charged, turned off and on again, put on windowsill, I even took it out with me in the car ) device offline, blue light flashing. Emailed customer service and so far not even received a response.
Not impressed. Going to try an AirTag.

Not worth the one star even !
Customer service is utterly diabolical, been promised a refund since June 2023 and still waiting.
Three different trackers in six months each one broke , no tracker working which they knew about,yet still took subscription from me . Stay from them. Trackers seem to work only for a couple of weeks. They don’t respond to any emails totally ignore you .
Definitely bad news!

I purchased 3 trackers for my cats. Once they arrived they where too big and I returned them the next day to ubeequee. Not one was at the return address to accept delivery and that took a week to sort out. A month later and I'm still waiting to get my refund.
Next step will be the trading ombudsman and my credit card company to get the money back

I bought the tracker in September 2020 and agreed to a set of terms and conditions that did not include auto renewal, so the following August I emailed and took another subscription.
My cat's skin condition worsened, so wearing the tracker was unpleasant for her, so I stopped using it some time last year. On Oct 17th 2023 a random payment was taken from my account. I hadn't received any reminders, so was not expecting this. I messaged the helpdesk immediately and explained.
I didn't receive a response so I followed up on 2nd November, heard nothing, emailed again on 3rd November asking to discuss this.
I finally received an email from Sam, which included screenshots of auto-renewal notices (that were not in my original purchase agreement in 2020, or subscription request in 2021). Sam cancelled my subscription but no refund, so I replied again.
I have not heard anything. Although it is stated as cancelled (with no refund - even though I contacted immediately) my subscription is 'on hold, therefore I don't trust that more money won't be taken from me at later dates.
Reading some of the other reviews I can now see how this plays out for profit. They just keep taking your money. Looking back it did auto renew last year, but I didn't notice.
It seems that the directors Matthew Nicholas Edward Batstone, Stuart Colin Spink, Arthur Jocelyn Williams and Sarah Williams of 190 Maldon Road, Colchester CO3 3AZ - Companies House makes this information public - have quite the operation here. They set up Continuous Payment Authority in your direct debit agreement which makes it really difficult to cancel. They say 'email us at any time', however lots of people do that and yet that does not stop the next payment.
I wouldn't put my name as a director to such unethical consumer practices.
You need to call your bank and they will complete a form to block further payments. I have resigned myself to losing money and feel that the bank has protected me from further unsolicited withdrawals from my account.

I purchased the tracking device for my cat only to discover it was no use at all, very unreliable. After about a week, it got dislodged from the collar and despite trying to use the "tracking system" I could not locate it to return it. Worse, embedded in the purchase is an automatic renewal which I'd not spotted and I was stung with a renewal charge of over £70.00. I could not find any e-mail confirming the charge would be made and when I asked for a refund partial or whole, the Company refused which I feel was indicative of a lack of customer satisfaction. I would caution anyone dealing with this Company who just seem to want to "box tick" and not worry about doing the right thing.

A few months ago I rescued a cat. After two months of having him he started disappearing for a few days at a time and not coming home for his food which was unlike him. I was out searching by night as I was worried he might have been hit by a car or lost. This was when I decided to order an Ubeequee 4G GPS cat tracker so I wouldn’t have to worry about him and could always see where he was at all times. I ordered this on the 26th of September and paid £37.99 for this plus a £4.99 subscription. However on the 4th of October my tracker still hadn’t arrived so I emailed them to find out where it was. They were very quick to reply and told me that the parcel was lost and sent me the tracking code to prove it. They then offered me a refund or a replacement so I asked if they would send out the replacement which they said they would do as soon as possible. 22 days later, now the 26th October, they tried to take another months subscription out my bank even though I still did not have the tracker. Luckily, I was able to stop them taking this 2nd payment of £4.99. On that same day, I contacted them again and requested a refund as it had been nearly a month since they said they would send a replacement out and I still did not have the tracker. It has now been 8 days since I requested the refund and have not had an email back. I feel like this company is a scam and I wish I had read other peoples reviews before I paid £42.98 on this cat tracker that I did not ever receive. However, I have decided to wait another week for a reply and if this does not happen I will be taking legal action, and yes, I may end up paying out more than it’s worth but it’s about principle and not letting them steal your money. I hope this review will stop more people being scammed the same way that I have been and I hope Ubeequee reply so this can be sorted in a civilised way, although this doesn’t look hopeful after seeing the other reviews and people who have been waiting for refunds for long amounts of time.

AVOID AT ALL COSTS.

I have been waiting for a refund for over 4 weeks now. As others have said in their reviews, after cancelling they will keep taking money from your account. When contacted they say they will contact their finance department. Total scam.

We use it to track our mum. She suffers from dementia and often wanders so it’s imperative that this device does what they claim. Sadly, it often gives off false info. Like today when I’m sitting right next to her and the app says she’s 3 miles away. It keeps saying that even when refreshing. Surprised trading standards aren’t on their case. Looking at other reviews, it’s fair to say there’s a gap in the market for a decent tracking device. This one is just unreliable rubbish really. AVOID!

Avoid, products don't work.

Taken money from my account even though I had cancelled my subscription and they had acknowledged this. Replied to email saying accounts would sort it out as it shouldn’t have been taken out . Since then many many emails sent with either no reply or the same one but still nothing ! Avoid this company ! Disgusting service and outright thieves !

I cancelled my subscription but they still took my money! Did get an initial reply to my email saying they would reimburse within 14 days. Follow up email sent with reply saying they would get finance department to look into it. Since then no replies to my emails and when I try to send further emails, a message comes up saying undeliverable so believe they have blocked me. The worst customer service I have ever dealt with!

Would give 0 stars if I could. Subscription taken without authorisation having cancelled 2 years prior. Have emailed twice and messaged but no response from anything. Avoid like the plague. The tracker was useless anyway!

They have taken a direct debit for a further year’s subscription out of my bank account after I sent the device back nearly a year ago. Their communication is poor and they don’t reply to messages or Emails. They admitted that they had missold the device in the first place .Need to improve their communications.

I have been using Ubeequee for 2 years, as we took on my parents cat when they passed away and he wanders off back to the area he used to live in (over a mile away), I have tried many other trackers, and had problems all of them, I have 2 trackers which I have no problems with, I alternate them, I have one on charge whilst he has the other on, the battery life is not great (a couple of days on 10 min tracking), the cost of these trackers is minimal compared to the stress of losing the cat, I have bought the 4G tracker which I tried but it didn't suit my needs, I contacted Ubeequee who asked to return it and promptly refunded the money, each time I have contact them I have always received a quick response and any help needed. After 2 years I still recommend these trackers, they are not 100% accurate but close enough that I have never not found him.

Warning about Ubeequee - bought 4G Zen. Didn't work out of the box. Only contact for Ubeequee is email. Had to wait 4 days for first response in July 2023 and then ghosted. No support. Shocking experience. Would take them to UK small claims court out of principle but not worth my time. Paying for 1yr subscription without the product working. Disgraceful. Do not support this "business".
Gave my Dad with dementia a smartphone and Google account. Better battery life than Zen device. Tracking him that way instead of using Ubeequee's GPS product.

Customer service never reply to emails had the tracker for 2 months and it has not moved thinks my dog is a mls away when at home. Dies not work whee we walk still shows as being in village. Have a pitpat now works great

If I could give this company a zero, I would have. Bought the tracker and it did not work from day 1. Kept trying and trying, didn’t work. Asked for help, no help. Hopeless. Threw if in the bin along with the box and everything else. Money down the drain.

Had all sorts of problems to begin with trying to switch on and off. Resulted in my wife not being tracked at the weekend on a long distance endurance ride.Turns out the 'Getting Started' leaflet is partly inaccurate. Emailing Sam for help the following instructions were supplied: "When the CLOP is actively tracking, you cannot switch off the tracker via the button. Instead, you'll need to go to your app settings (the cog) and down to the setting named 'remote shutdown'.
Press that and around 10 seconds later you will hear the tracker power down.
To switch the tracker back on, you can go back to the button. Hold it down for 5 seconds and it'll switch back on.
Lastly, any time you put the tracker on charge, it will automatically turn on within a few minutes."
Would have been a 5* review had the supplied 'Getting Started' instructions been more accurate to start with and remember to remotely switch off after charging if not using the tracker straight away, otherwise the battery will run down.

Cat wasn't troubled by the tracker at all. If does tell you where she is when she is outside eventually - but very often it first tells you she is in an area about six miles from our house and you have to wait a couple of minutes for it to correct itself. My car sat nav is so much quicker and more accurate than this.