Handy Local Heores Reviews 114

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We have had Uber plumbers out twice now for two separate reasons, both times we were visited by Stan. The service was impeccable, we were seen on the day of making contact, quick & speedy work, no... See more

Company replied

Rated 1 out of 5 stars

We had a blocked drainage. A plumber visited us, inspected the situation, and we were charged £150. The plumber said he will come back to finish off the job after the weekend. We thought the following... See more

Rated 5 out of 5 stars

We contacted Uber Plumbers first on Wednesday and on Saturday we already had the new water heater perfectly installed. Glenn and Ryan did an excellent job! They cleaned all the garbage after the work... See more

Rated 5 out of 5 stars

Pleasant plumber, prompt service, quality advice and (key) I didn't feel like the guy was trying to bill me for every minute he was there, or to sell me unnecessary add-ons (compare and contrast with... See more

Company replied

Company details

  1. Plumber
  2. Gas Installation Service
  3. Boiler and Heating Service

Information provided by various external sources

Trusted local tradespeople on-demand.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

114 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cannot fault!

Water tank leaked, called handy pro and left a message, Ryan was really prompt at responding, helpful and honest. Refreshing to get an objective opinion. Fixed quickly and efficiently. Trustworthy guys would highly recomend.

March 24, 2019
Unprompted review
Rated 1 out of 5 stars

TERRIBLE

I am still waiting for the plumber that was meant to turn up yesterday. I have rang the office 6 times now and was told each time someone would call me back. Nothing!

February 12, 2019
Rated 5 out of 5 stars

I have used Ryan on a few occasions…

I have used Ryan on a few occasions before and I knew I could rely on him to help me with an emergency megaflo failure last week. I can’t recommend him enough! Very polite, knows his craft and always finishes the job!

Nino

January 15, 2019
Unprompted review
Rated 4 out of 5 stars

5 stars for the plumber (Ryan) and the …

5 stars for the plumber (Ryan) and the ease of booking and level of service.I would recommend to anyone. Easy to book, bookable slots. easy to pay.

Lost a star because I had sent a query about whether I needed to buy a part myself and got no reply all day, so send another one. On phoning at end of day (night before job) was told "your emails didnt arrive". Suggest they improve email response.

October 31, 2017
Unprompted review
Rated 5 out of 5 stars

Uber are fantastic and profesional

Glenn was fantastic and extremely professional. I highly recommend using Uber and will not hesitate to use again for all my plumbing and heating requirements. Thank you so much for fitting my new kitchen tap.

August 22, 2017
Unprompted review
Rated 5 out of 5 stars

Friendly and Professional!

Glenn and Ryan were absolutely wonderful! Such lovely guys. They got the job done without any problems and were very clean and tidy. Would highly recommend Uber Plumbers and will definitely be using them for all plumbing works in the future!

August 10, 2017
Unprompted review
Rated 2 out of 5 stars

second time far from good

Second time I have used. Friendly and seemingly helpful, but the quote to replace a shower trap was silly money for what was a less than half an hour job. They also never replied to my email querying the quote.

July 30, 2017
Unprompted review
Handy Local Heores logo

Reply from Handy Local Heores

Hi Robert,

Thank you for taking the time to give us some feedback.

Firstly, we'd like to apologise that you feel like you haven't had the service we pride on providing our customers. It is imperative to us that our customers are 100% happy with our service so we'd like to take this opportunity to go over the points you've raised.

We offer a no obligation quotation which we sent you and details more work than just a shower trap as you have commented. It does also include your toilet repair. The time allowed is acceptable for the level of works required and detailed on your quotation.

We also provided you with our email response that was sent within 24 hrs. We apologise if you didn't receive this but please check with your email provider to see why this hasn't reached you.

We work extremely hard to provide a 5 star customer rating.

Your custom is important to us and always welcome. Please do get in touch when you have a spare minute and as a gesture we would like to offer you a 50% discount on your next visit.

Once again, we apologise you feel our service has fell below expected standards and we are keen to rectify this, be assured that we'll make changes to improve our service where we can.

Customer Services.
Uber Plumbers ltd.

Rated 5 out of 5 stars

A professional and efficient service

I needed a repair asap and was able to get one within 2 hours! This has been by far the easiest and most satisfying experience I had with a plumber and appreciate the polite courtesy that similar services rarely provide these days.

May 17, 2017
Unprompted review
Rated 5 out of 5 stars

Very good service

Glenn was knowledgeable, friendly and took time to explain what he was doing as well as give tips for how to maintain boiler.

Booking online and dealing with the administration team was also very sooth and easy so would highly recommend the company.

May 12, 2017
Unprompted review
Rated 5 out of 5 stars

We've used these guys so many times …

We've used these guys so many times now and they have never failed to deliver. They go the extra mile and at a reasonable price. They're friendly, efficient and full of knowledge. Our number one choice in London for plumbers, we never use anyone else!

May 6, 2017
Unprompted review
Rated 5 out of 5 stars

Efficient, professional and friendly service

As always Glenn is friendly, helpful and informative. He took time to explain the problems with my boiler and check my radiators and other wear and tear using the remaining of his call out time. The appointment booking system was straightforward and done easily online. I highly recommend Glenn and Uber Plumbers.

May 6, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look