good fast delivery and products were well packed and they were what they were advertised to be I wish parcel cost wouldn't be so much but I really don't know where else to order this product from a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Smooth experience but too expensive. Everything arrived exactly as expected in excellent condition. The add on cost for the shipping however is too much and I would only consider it again if there is... See more
Company replied
To me is important that you deliver to Argentina some products that are not available for delivery in other patforms. Website could be more user friendly. Ahipping costs tend to be too expensive, even... See more
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Living in Spain it’s often difficult to get products delivered from outside the country. The postal service here is unreliable and every second week there’s a holiday where everything closes for a day... See more
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Company details
Written by the company
Ubuy, your trusted global shopping companion! Since 2012, we’ve offered a seamless global shopping experience, now in over 180 countries, connecting you with top brands and over 300 million products. Explore items from the US, UK, China, and more, all from home. We provide secure payment options like Stripe and PayPal for hassle-free shopping. With a user-friendly website and partnerships with FedEx and DHL, Ubuy ensures convenience and reliability for all your shopping needs!
Contact info
Al Murqab, Block 3, Khalid Ibn Al Waleed Street, Mazaya Tower 3, Floor 22. Kuwait, Kuwait, Kuwait
- +965 22204472 - 22204471
- info@ubuy.com
- www.ubuy.com
4.3
Excellent
9K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Nivida shield pro tv
This is the first time I have purchase from them. Their service is excellent also they keep you upto date with your delivery.
Highly Recommended ☆☆☆☆
January 15, 2026
Unprompted review
Reply from Ubuy
Hello Customer,
Thank you for sharing your experience.
We’re glad to hear your first purchase went smoothly and that you were happy with our service and regular delivery updates. It’s great to know the NVIDIA Shield Pro TV met your expectations!
Your recommendation truly means a lot to us. We look forward to serving you again soon!
Best Regards,
Team Ubuy
The product was genuine and reasonably…
The product was genuine and reasonably priced
January 26, 2026
Unprompted review
Reply from Ubuy
Hello Marielle,
Thank you for your feedback.
We’re glad to hear that you found the product genuine and reasonably priced. Your support is truly appreciated, and we look forward to serving you again.
Best Regards,
Team Ubuy
Security Breach and Zero Support! (Order398279765356)
Warning to all shoppers! After using Ubuy, my credit card was compromised. To make matters worse, they misspelled my name on the package, so Thai Customs rejected the delivery. FedEx is asking for extra fees to fix Ubuy’s mistake. I’ve reached out multiple times but have been ignored I want a full refund and for Ubuy to recall the package. Do not shop here if you value your data security!"
[UPDATE 17 Feb 2026]: Your response clearly shows a total lack of attention to my case.
Wrong Carrier: You told me to coordinate with DHL, but my shipment is with FedEx. This proves you haven't even checked my shipment details [AWB: 398279765356] properly.
Security Issues: My statement shows unauthorized duplicate charges from your site, and my card was hacked immediately.
Stop giving me automated apologies. I demand a FULL REFUND of 8,114.74 THB now. I will not pay for your errors and negligence.
Your delay and labeling error are costing me an extra 200 THB per day in FedEx storage fees. Since you provided incorrect information, these daily charges are accumulating due to your negligence. I refuse to be responsible for these costs.
"You claim your system is 'highly secure' and uses 'advanced encryption,' yet my card was compromised and hacked immediately after making a purchase on your site. This is completely unacceptable and proves your security is unreliable.
My bank has already flagged the activity as fraudulent, refunded that unauthorized transaction, and permanently closed my card for my safety. If your system was as secure as you claim, this security breach would never have happened.
Don't tell me to 'rest assured' when your platform failed to protect my data. I am now proceeding with a Full Chargeback for the original 8,114.74 THB order because I will never receive the product due to your errors."
"Your gross negligence in using 'Google Translate' for my legal name is the direct cause of this entire mess.
[UPDATE 18 Feb 2026]:
I successfully obtained the legal Thai FDA Import Permit and officially submitted it to FedEx on February 10, 2026—just 3 days after the shipment arrived in Thailand.
The shipment was not abandoned because of my lack of a license. It was abandoned because:
Ubuy’s Error: You provided an incorrect consignee name on the package, which created a mismatch with my legal permit.
"Ubuy’s communication is unacceptable. I sent multiple follow-up emails on February 13th and 14th, but Ubuy FAILED to respond entirely during those critical 48 hours. I had to send another email on February 15th just to demand an update.
Throughout this period, Ubuy provided NO clear answer regarding the additional costs (Amendment Fees and Storage Charges) caused by their incorrect shipping data. They avoided taking responsibility and kept me waiting without any solution.
It is only today that they finally gave a clear—yet dishonest—answer to deny my refund. Their silence and refusal to address the extra costs directly led to the shipment being forfeited. This is a complete failure of customer service."
[UPDATE 20 Feb 2026]:
I am writing to formally notify you that I will NOT proceed with the payment of 12,126.97 THB to FedEx Thailand as previously discussed.
As per the official FedEx invoice (attached), the storage charges alone have reached 9,153.85 THB (600 THB/day). This amount EXCEEDS the total value of the product (8,114.74 THB) that I purchased from you.
This financial loss is a direct result of Ubuy’s failures:
Incorrect Shipping Data: You provided an incorrect consignee name on the package, making it impossible to match my legal import permit.
Delayed Communication: I repeatedly followed up on February 13th and 14th, but Ubuy failed to respond for over 48 hours. This delay caused the shipment to be moved to the BFS warehouse, where the daily penalty tripled to 600 THB/day.
Since the cost to release the shipment is now higher than the item's price due to your negligence, it is no longer feasible for me to receive the goods.
I hereby demand a FULL REFUND of 8,114.74 THB to my original payment method immediately.
[UPDATE 20-28 Feb 2026]:
[UPDATE 1-2 Mar 2026]:
There was no response.The customer service experience has been very poor due to the complete lack of communication.
"A global website with zero global standards for customer support. Impressive."
[UPDATE 25 Feb 2026]:
I am writing this letter to inform you that I have officially filed a dispute with FedEx Thailand
regarding the collection and correction fees concerning your previous promise to refund the name correction fee (1,628 THB) and collection fee (1,621.60 THB).
"Please fulfill your promise to refund the total of 3,249.60 THB to my original payment method immediately upon completion of the delivery."
February 9, 2026
Unprompted review
Reply from Ubuy
Hello Budasakorn Saelee
We’re truly sorry to hear about your experience and completely understand your frustration. 😔 Please be assured that all transactions made through Ubuy are highly secure, and we use advanced encryption to protect our customers’ payment information. We recommend contacting your bank or card provider to check on any unauthorized activity.
Regarding the name issue, we sincerely apologize for the inconvenience caused by the translation error on the invoice. We’ve already sent the corrected invoice to your email, and also the refund of 1,428 THB (name update fees), will be processed after delivery.
We kindly ask you to coordinate with FedEx to move forward with customs clearance. Our team is also reviewing your shipment AWB[398279765356] and will reach out to you via email shortly to assist further. Thank you for your patience, and we’re here to help resolve this.
Best regards,
Team Ubuy!
The fast delivery is the most…
The fast delivery is the most impressive aspect of Ubuy. Great quality comes in second.
February 14, 2026
Unprompted review
Reply from Ubuy
Hello Karma,
Thank you for your feedback.
We’re pleased to hear that you were impressed with our fast delivery and product quality. Your support is truly appreciated, and we look forward to serving you again.
Best Regards,
Team Ubuy
Product arrived as expected
February 6, 2026
Unprompted review
Reply from Ubuy
Hello Mike,
Thank you for your feedback.
We’re glad to hear that your product arrived as expected. Your support is appreciated, and we look forward to serving you again.
Best Regards,
Team Ubuy
Order #: 2652601495031 — Stop the delays and cover the costs of your error.
Update (Feb 24, 2026): Documentation Finally Corrected – Mixed Experience
I am updating my review as the documentation issues for my order #2652601495031 have finally been resolved. After 10 days of constant follow-up through the in-app chat, Ubuy finally provided the corrected invoice matching my actual payment of 390.00 EUR.
The initial invoice had incorrect pricing, which caused a major customs block in Bulgaria. While the support team eventually fixed it, the process was far too slow, and I was ignored on WhatsApp for several days.
I want to give a special mention to DHL Express Bulgaria—their customs agents were extremely professional. Because I kept them informed of my struggles to get the correct docs from the sender, they kindly waived the 90.00 EUR in warehouse storage fees that had accrued due to Ubuy's error.
The remaining 2 items are now on their way with the correct paperwork. I am satisfied with the product, but Ubuy needs to significantly improve their documentation accuracy and response times to avoid putting customers at risk of high penalty fees.
February 13, 2026
Unprompted review
Reply from Ubuy
Hello Martin,
Thank you for sharing your detailed feedback.
We’re glad to hear that your first order arrived safely and met your expectations. We sincerely apologize for the inconvenience caused with the second order, particularly regarding customs documentation, split shipments, and dispatch delays.
Please note that international shipments and customs processes can sometimes vary based on logistics and regulatory requirements. However, we understand your concerns and truly appreciate you highlighting them, as it helps us improve our processes and documentation accuracy.
We request you to please contact us at info@ubuy.com
with your order details so our team can review your case and assist you further.
Best Regards,
Team Ubuy
Didn’t expect to pay $50 more for…
Didn’t expect to pay $50 more for imports after paying over a hundred dollars for a controller accessory.
January 20, 2026
Unprompted review
Reply from Ubuy
Hello Frank
Thank you for your feedback, and please accept our sincere apologies for the surprise regarding the customs charges.
We completely understand your frustration, especially on a purchase of this value. Unexpected costs are never a pleasant experience. To clarify, the customs duties, taxes, and VAT are determined and collected by your local customs authority, and as a marketplace, we have no control over these charges. This is why we state clearly in our policies that these fees are not included in the listed price.
We regret that this wasn't clearer during your checkout experience. If you have any further questions regarding your order, please don't hesitate to reach out.
Best regards,
Team Ubuy!
Mixed review - some good, some poor
Easy ordering and payment.
Good product.
Delivery (from UK to Kenya) was slow to begin and slow to arrive in country.
Further delay at customs arrival for duties and other fees not anticipated.
Once cleared it was delivered quickly.
The item quality was good.
Delivery poor.
January 14, 2026
Unprompted review
Reply from Ubuy
Hello Steve
Thank you for your honest feedback.
We're glad you were satisfied with the ordering process and the product quality.
However, we sincerely apologize for the slow shipping and the unexpected customs delays. We understand how frustrating it is to wait longer than expected and encounter unforeseen duties.
Please note that while international logistics can sometimes cause delays, we are always working to improve transit times. Regarding the duties, we do state on our website and checkout page that customs fees are not included in the price and are collected by your local customs authority.
We appreciate your patience and hope you enjoy your purchase.
Warm regards,
Team Ubuy
Quite fast shipping to europe
The shipping was fast and the material was great.
February 13, 2026
Unprompted review
Reply from Ubuy
Hello Apezpi,
Thank you for your feedback.
We’re glad to hear that the shipping was fast and that you were satisfied with the quality of the material. Your support is appreciated, and we look forward to serving you again.
Best Regards,
Team Ubuy
Great experience
My package was delivered on the same day as scheduled, and I was kept well informed throughout each stage of the delivery process. It was a great experience overall, and I look forward to seeing good results from the product.
January 13, 2026
Unprompted review
Reply from Ubuy
Hello Jackline,
Thank you for sharing your experience.
We’re pleased to hear that your package was delivered as scheduled and that you were well informed throughout the process. It’s great to know you had a positive experience overall, and we hope the product meets your expectations.
Best Regards,
Team Ubuy
Happy from Sweden
Got it delivered here to Sweden since pepper spray isn't allowed despite high sexual crimes. It's perfectly loud and I love the flashlight addition for dark spaces. Makes me feel more safe to walk home at night, love that it can be attached to most things with its keychain.
February 13, 2026
Unprompted review
Reply from Ubuy
Hello,
Thank you for sharing your experience.
We’re glad to hear that your order was delivered successfully and that you’re satisfied with the product features. Your feedback is appreciated, and we’re pleased to know it has added value to your everyday use.
Best Regards,
Team Ubuy
Reply from Ubuy
Hello David fretzer
Thank you for sharing your feedback. We are sincerely sorry to hear that you had a negative experience with our customer service. This is certainly not the level of support we aim to provide. To help us understand what went wrong and make things right, please email us at info@ubuy.com with your order details. We would like to investigate your case and work towards a resolution. Your satisfaction is important to us.
Warm regards,
Team Ubuy!
It was fast
It was fast, a little expensive but was expected given that the product weight was 70LB
January 26, 2026
Unprompted review
Reply from Ubuy
Hello Danny,
Thank you for your feedback.
We’re glad to hear that your order arrived quickly. We understand your point regarding the cost, and as you mentioned, shipping heavier items can impact the overall price. We appreciate your understanding and your support.
Best Regards,
Team Ubuy
Wonderful service.
Wonderful service.
Everything was Great.
5star * * * * *
February 1, 2026
Unprompted review
Reply from Ubuy
Hello Rob,
Thank you for your feedback.
We’re delighted to hear that you had a wonderful experience and that everything met your expectations. Your 5-star rating and support are truly appreciated, and we look forward to serving you again.
Best Regards,
Team Ubuy
I got some supplementary taxes to pay…
I got some supplementary taxes to pay after delivery! This was not forseen or clearly stated before ordering!
February 12, 2026
Unprompted review
Reply from Ubuy
Hello Sandra
Thank you for your honest review, and we sincerely apologize for the frustration caused by the unexpected customs fees on your recent purchase. We completely understand your point about the importance of transparency in costs.
To clarify, a clear note on our checkout page states that "Customs/Import Duties & Taxes are NOT INCLUDED and will be collected at delivery." This information is also included in your order confirmation email as a reminder. Additionally, we clearly outline on our website and in our policies that customs duties and taxes are not included in the listed price.
That said, we truly value your feedback and understand that this process could be communicated more effectively. We’ll be reviewing our communication channels to ensure clearer information is provided about DAP (Delivered at Place) terms and potential customs charges before purchase.
If you have any further questions or concerns, please don’t hesitate to reach out to us directly. We’d like to make things right and hope to have the opportunity to serve you better in the future.
Thank you again for bringing this to our attention.
Warm regards,
Team Ubuy!
Thank you Miss Chavi
No one except Miss Chavi.
She understood my concern and in first communication she was at the point. Not only she understood my concern but also she provided the solution.
In a single email!
She was ans is phenomenal. In whole of my life I have not seen such a response with any concern.
She deserves all appreciation and gratitude
Thank you Chavi
February 10, 2026
Unprompted review
Reply from Ubuy
Dear Dr Chakrapani
Thank you so much for your heartfelt 5-star review! We’re truly touched by your kind words and thrilled to hear about your experience with Miss Chavi.
It’s wonderful to know that she not only understood your concern right away but also provided a solution in just one email. We’ll be sure to share your generous feedback with her, it will mean the world to her, just as it means to us.
At Ubuy, we always strive to deliver prompt and effective support, and it’s reviews like yours that remind us why we do what we do.
Thank you once again for your appreciation and gratitude. We’re lucky to have customers like you, and we’re always here whenever you need us.
Warm regards,
Team Ubuy!
Efficient and easy tracking
Efficient and easy tracking. Very good service.
February 1, 2026
Unprompted review
Reply from Ubuy
Hello Taulant,
Thank you for your feedback.
We’re pleased to hear that you found the tracking efficient and easy to use, and that you were satisfied with our service. Your support is truly appreciated, and we look forward to serving you again.
Best Regards,
Team Ubuy
Good service and uncomplicated…
Good service and uncomplicated delivery. Will buy again.
January 26, 2026
Unprompted review
Reply from Ubuy
Hello Monica,
Thank you for your feedback.
We’re glad to hear that you experienced good service and an uncomplicated delivery process. It’s great to know you would buy from us again. We truly appreciate your support.
Best Regards,
Team Ubuy
Reply from Ubuy
Hello Mr. B,
Thank you for your feedback.
We’re delighted to hear that you had a great experience and that you’re very happy with our service. Your support is truly appreciated, and we look forward to serving you again.
Best Regards,
Team Ubuy
I received from Fedex
I received from Fedex, an additional invoice for transport costs, not justified
February 11, 2026
Unprompted review
Reply from Ubuy
Hello Olivier Kahn
Thank you for reaching out, and please accept our sincere apologies for any inconvenience caused. We’ve searched our records but couldn’t locate details associated with your reviewer name. To help us resolve this promptly, kindly email info@ubuy.com with your order details and the additional Invoice that you received from FedEx. Our team will investigate immediately and follow up with you directly. We truly value your feedback and are committed to ensuring your satisfaction.
Warm regards,
Team Ubuy!
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