I am an Instructor. We use uCertify for some of our CIST courses. We have run into technical issues, but their support has been amazing. From needing Temporary course codes to correcting an issue with... See more
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See what reviewers are saying
uCertify helped me earn my Cybersecurity certification. It allowed me to do school on the go. The read allow option helped me tremendously. I have ADHD, and that feature made my life so much easier w... See more
Company replied
Deepti was the utmost professional! He was knowledgeable and able to solve my issue. Once I presented my issue to him, he immediately got to the root of my problem. He took it a step further by ensuri... See more
It's actually funny how bad the user experience is. The videos and animations look like they're from 2005 - how can you expect someone to learn computer science for the present day with such an an... See more
Company details
Written by the company
uCertify offers courses, test prep, simulator, and virtual labs to prepare for Microsoft, Oracle, Cisco, CompTIA, CIW, Adobe, PMI, ISC2, Linux, and many more certification exams. These prep-kits come with the comprehensive study guide.
Contact info
3187 Independence, Livermore, San Francisco, Bay Area, CA, 94511, San Francisco, United States
- support@ucertify.com
- www.ucertify.com
3.6
Average
74 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Siddhant was great
Siddhant was great! He quickly resolved my issue and aided my forward progress and my learning experience.
February 12, 2025
Unprompted review
Reply from uCertify
Hello Craig,
We appreciate your feedback and will continue to work hard to provide exceptional service to all our customers.
Regards,
uCertify
Fantastic customer service, Shashi
Fantastic customer service by, Shashi Rao. He was very knowledgeable and patient in helping me resolve the problem I was having with my account.
February 12, 2025
Unprompted review
Reply from uCertify
Hello Michael,
Thank you for your kind words! We are thrilled to hear that you had such a positive experience with our services.
Regards,
uCertify
The agent was responsive and handled my…
The agent was responsive and handled my issue professional. There was no wait time.
February 12, 2024
Unprompted review
Reply from uCertify
Hello Marcus,
Thank you for your valuable feedback.
Regards,
uCertify
The gentleman Sidd was very helpful and…
The gentleman Sidd was very helpful and Patient and understanding. he was able to help me solve my problem in a very timely manner and was very kind.
February 10, 2025
Unprompted review
Reply from uCertify
Hello Michael,
Thank you for your kind words! We are thrilled to hear that you had such a positive experience with our services. We strive to provide our customers with the best possible experience, and it is rewarding to know that we met your expectations.
Regards,
uCertify
We have always received fantastic service and support!
We have always received fantastic, prompt, and helpful service from our rep Deepak Kushwaha in every interaction. He is very considerate of our students and always responds right away to any questions or concerns we may have. Customer support at uCertify is among the very best. The certification resources we use have also been high quality and students who have utilized the training from uCertify courses have all passed their industry certifications. I appreciate all the hard work from everyone at uCertify to help our students be successful in IT!
February 10, 2025
Unprompted review
Reply from uCertify
Hello Carolyn,
We are thrilled to hear that you had such a positive experience with our services. We strive to provide with the best possible experience, and it is rewarding to know that we met your expectations. We are also happy to hear that you found our team, particularly Deepak Kushwaha, to be helpful and supportive. We appreciate your feedback and will continue to work hard to provide exceptional service.
Regards,
uCertify
Labs do not cooperate and the ai tutor does not do much.
The labs have a 50% chance of saying I did not complete the objective even when I follow the entire process it illustrates step by step. The "ai tutor" is zero help and provides absolutely nothing to the experience. When contacting the customer service team I only get the same number of limited responses and it feels like those are ai generated responses and they only tell me to email them when I call to try and get better service. It feels like there is no options for help. Help from real people would be really nice.
February 9, 2025
Unprompted review
Reply from uCertify
Hello Brett,
Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience and frustration you've experienced regarding the course.
At uCertify, student satisfaction is our utmost priority, so we would definitely assist you further regarding the concern.
We would request you to share the best time to speak over the phone at support@ucertify.com along with your registered email address, and our team will get in touch with you and will assist you further.
Regards,
uCertify
Siddhant Mehta Very Helpful!
Siddhant Mehta in the chat was way more efficient than creating a ticket, I waited a while for the ticket, but my problem was fixed very quickly this way.
January 14, 2025
Unprompted review
Reply from uCertify
Hello Cristina,
Thank you for your kind words! We are thrilled to hear that you had such a positive experience with our services.
Regards,
uCertify
Sidd was very helpful
Sidd was very helpful, give this young man a Raise guys!
January 15, 2025
Unprompted review
Reply from uCertify
Hello Anas,
We truly appreciate your kind words and feedback. It's wonderful to hear that Sidd was able to assist you.
Regards,
uCertify
I had trouble getting my certificates…
I had trouble getting my certificates shared onto LinkedIn and Madhu was very helpful and patient. He guided me through the whole process.
December 10, 2024
Unprompted review
Reply from uCertify
Thank you so much for sharing your experience! We are thrilled to hear that Madhu provided such helpful and patient guidance with your LinkedIn certificates. We'll acknowledge his excellent support.
Madhu Pal (Sidd) helped me today
Madhu Pal (Sidd) helped me today. I explained my issue (i accidentally assigned an acess code to the wrong email, and my college wasn't letting me log in). Sidd was able to, within 3 minutes or so, identify my problem and fix this for me. This is the second time I reached out about this issue, the first time wasn't resolved but Sidd got this done instantly. Thank you Sidd!
October 30, 2024
Unprompted review
Reply from uCertify
Thank you for your kind words. We're delighted to hear that you had a positive experience with our support member and received the support you needed. We strive to provide excellent customer service and are pleased that you found our support attentive and informative.
Patient and helpful
Patient and helpful, she was understanding and quick.
October 16, 2024
Unprompted review
Reply from uCertify
Thank you for taking the time to share your positive experience. We're glad you found the assistance helpful.
Regards,
uCertify
Great Help
Using the chat I was able to receive quick, easy help. I had to use it multiple times to work out little issues and I always received the help I needed.
September 26, 2024
Unprompted review
Reply from uCertify
We're delighted to hear about your positive experience. It's wonderful to know we were able to provide you with the assistance you needed. We appreciate your kind words.
Regards,
uCertify
Madhu was super concise
Madhu was super concise, prompt, and very efficient. I am always worried about how chats will go, but Madhu was truly wonderful!
September 25, 2024
Unprompted review
Sidd was very helpful with getting my…
Sidd was very helpful with getting my account issues resolved
September 24, 2024
Unprompted review
Responded quickly
Responded quickly, understood what the problem was and fixed it in minutes.
September 23, 2024
Unprompted review
Great service for chat
Sidd was great and helpful also very fast! Thank you!
September 20, 2024
Unprompted review
Great Service always
Great Service always! Madhu Pal is very efficient in sorting out the issues in a very short time.
September 20, 2024
Unprompted review
Very helpful and knowledgeable
Very helpful and knowledgeable. Fixed the issue I was having very quickly.
September 19, 2024
Unprompted review
They were so helpful and efficient
They were so helpful and efficient. Even for a simple issue that I made, they took their time to make sure it was resolved.
September 16, 2024
Unprompted review
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