We have a new member of staff who didn't have some of the ID information and we needed to complete a paper version of the DBS - mainly due to her change of name by deed poll and age. Sharna has been... See more
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Review summary
Created with AI, based on recent reviews
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Ceri was outstanding In a world where you are constantly coming up against issues with software, Ceri had the patience of a saint with me today and I was able to get everything sorted this morning. N... See more
Excellent Customer Service. From creating the account to starting the applications and submitting. Everyone I have spoken to at UCheck has been extremely helpful and knowlegeable. I have spoken to... See more
Company replied
Ceri has been able to provide the information that I requested in a very timely manner. The emails were accurate and well written. I have set up a new member of staff for completing ID checks and as... See more
Company details
Written by the company
uCheck are one of the top providers of vetting and screening checks in the UK and currently processes over 1,000,000 checks annually. uCheck is the largest DBS provider in the U.K and the service offers not only DBS Enhanced, Standard and Basic checks but also the Right to Work, ID and Adverse Credit Checks. uCheck offers a user-friendly Platform, outstanding Client Support and an extremely competitive and transparent fee structure, offering the highest level of quality and compliance with ISO:27001 and ISO:9001 accreditation. With DBS checks typically completed in under 48 hours, uCheck is renowned for being Rapid, Trusted and Secure with over 30,000 Organisations currently registered and benefitting from the uCheck service.
Contact info
Aperture, Pynes Hill, Exeter, EX2 5AZ , Exeter, United Kingdom
- 0330 113 33 33
- help@ucheck.co.uk
- www.ucheck.co.uk
4.9
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 week
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Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Jean is excellent
Jean is excellent. she attended to all my queries without stress and in a short time. All issues resolved.
She is very professional.
April 22, 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Prompt response and action from Katie
Prompt response and action from Katie. She understood my request and acted on it straight away. Really appreciate the swift response. Thank you Katie.
April 22, 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Fast and Efficient Service
I didn't have to wait too long to speak with the advisor and Lynette gave me the information I needed quickly and efficiently.
April 21, 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
easy to use and also to access support…
easy to use and also to access support if needed
April 21, 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Jean sorted my query out quickly and…
Jean sorted my query out quickly and efficiently for which I am grateful.
April 20, 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
UCheck online help chat
I went through to the UCheck online help and got through to Sharna very quickly. She asked what I needed and managed to advise on my enquiry within minutes, with very helpful information.
It was nice to get through to a real human, and she was friendly and warm in her responses too, which made all the difference! Will use the chat box again, very helpful indeed.
April 16, 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Sharna was extremely helpful and…
Sharna was extremely helpful and competent and was able to answer all my questions accurately and fully.
April 15, 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
I needed to sort out an Enhanced DBS…
I needed to sort out an Enhanced DBS very quickly and had the most incredible support through the portal and then through Lisa. It was a very quick and simple process! Thanks :)
April 15, 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
First time using this system so still…
First time using this system so still getting to grips with it. I spoke with Lisa today using the online chat and found the service very efficient and very easy to use.She explained everything very clearly and the response time was excellent. I would thoroughly recommend.
April 14, 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Excellent service
I found the customer service team, especially Ben, really helpful and very quick in responding and resolving my query. Would 100% recommend the service.
April 14, 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Smooth sailing
Smooth sailing, clearly worded Chatbot and then escalation to agent Sharna who was really helpful.
April 14, 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
My Query was dealt efficiently by…
My Query was dealt efficiently by customer service advisor. Very helpful, and efficient service. I am using this company for my business for the last 4 years and never had any problem.
April 14, 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Amazing!
Martin resolved the issue I had very quickly so that there was no further delay with the DBS check for my staff. Very efficient service. Thank you
April 14, 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Lisa was very helpful and customer focussed.
Lisa was very helpful.
She clarified what was required. She made required changes to our organisation's email address and phone number.
Very customer focussed.
Thanks Lisa!
April 14, 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Sharna was very helpful and I don't…
Sharna was very helpful and I don't know what she did but after several failed attempts to get into the system it works now! Thanks Sharna!
April 14, 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Spoke with Sharma and was very helpful…
Spoke with Sharma and was very helpful answered my question with results
April 13, 2026
Unprompted review
Reply from uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
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