I have had so much trouble getting my website to work. It keeps working for a little bit then getting disconnected. And it has been very difficult getting help from customer service.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Their site builder is awful. Designs are basic, the site is slow, and it always glitches - so it won't save my progress. Building on a site takes 10x longer than the other companies I've built website... See more
Great service, great website builder. A bit trickier than some other CMS services out there, but once you get it going, you'll be just fine and happy about really great support. I'm currently usi... See more
Unresponsive customer service. They will take your money and leave you with a problem caused by their platform, and not even try to solve it, no updates. Ucraft (now under SoftConstruct umbrella) use... See more
Company details
Written by the company
Ucraft Next is a revolutionary all-in-one web and eCommerce solution developed by the team behind Ucraft. It empowers businesses and individuals to launch and grow high-conversion online experiences with unprecedented ease and speed. Recently launched by Ucraft, a leader in no-code web solutions with 1 million users globally, Ucraft Next is packed with all the tools you need to design a powerful website or online store and sell everything from physical and virtual goods to tickets, appointments, rentals, and more.
Contact info
308 S Brand blvd, 91204, Glendale, United States
- +1 (818) 484-7167
- support@ucraft.com
- www.ucraft.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very very very glitchy
Very very very glitchy. I had a paid ecommerce store there for over a year, but the constant hang up include a permanent feedback tab placed along the scroll bar and their chat box expands with no means to retract it so you cannot access your site. They could not fix the problem on their end which made the service inaccessible and useless. If they care to fix issues like these, I would consider going back.
Super Easy and Helpful
I managed to use Ucraft to create my company's website and it was super easy, even for an old geezer like me. And the great thing was, anytime I had challenges or needed help, I just used the chat box and there was always someone on hand to help within minutes. Thanks so much guys!!
Responsive service and good technology
Responsive service, high-quality software that does what it is commissioned for
Free website deleted, no notification (as per other reviews)
Yet another person to whom they deleted the website without notice (as they did in reply to other negative reviews, I'm sure they'll claim here too that they notify: they don't). 30 days of inactivity and your website, as a free user, is gone for good. No grace period, no backup, no notification (and claim they cannot prove they notified me as their email are deleted after a couple months... seriously, as a website hosting company how little space do they have for near-blank emails?!?!).
I was also not notified of the domain being disconnected for free users.
The staff helped me somewhat fix a couple of design bugs in the website, but that's worth nothing if it all goes out the window. They obviously have a big problem with their notification emails not going out and until they deny this they won't fix it.
So, if you're a free user with a little website that may not generate much traffic, BACKUP BACKUP BACKUP (or just go elsewhere really...).
Ucraft is a very competitive web…
Ucraft is a very competitive web builder that responds to customer needs. Mobile viewability, social proof integration, creative design templates, and SEO optimization are a few of the reasons you don't need to look elsewhere.
I have no complaints
I have no complaints. Technical support is very responsive and helpful.
The live chat support team are the…
The live chat support team are the backbone of Ucraft. There is no way I would still be a paying subscriber if it wasn't for that team. Today in particular I had Bedros (everyone I have ever spoken to has been equally as helpful), who although we couldn't fully resolve my issues he gave great insight and knowledge, alternative options and passed on the issue and notes to the wider team to potentially make changes for the future. They really do make it easier, especially as a non website person.
Ucraft is not perfect, but they are constantly updating features and tools. Their pricing compared to other places is the most reasonable I have found, making having a website accessible for a new/small business.
Again thank you to the support team!
Really helpful to a non website person…
Really helpful to a non website person great customer servicw
Ucraft support team is incredible fast
Ucraft support team is incredible fast. The two times I needed ask something they were there straight away. Great
Ucraft support resolves while teaching.
I have relied on Ucraft technical support, and the results of the assistance are always exceptional. Today, I worked with Anna, who spent an unreasonable amount of time solving the problem of my logo posting instead of the story - in this case, an artist's obit. Two things: Anna taught me essential lessons on creating and posting, including using SEO and other features; second, I guess realizing how flustered I was, she fixed the more challenging aspects of the link. Ucraft support is live and unrushed. Anna's support was unrushed and compassionate!
Great platform for website building nic…
Great platform for website building nic user interface
WELL DONE GUYS!
back in 2018 i was looking for a platform to create a landing page and i found about UCRAFT! i've never regretted my decision to subscribe since that time.
along the way i couldn't find a better option (Except Webflow) which is a bit harder to start with.
i noticed that UCRAFT team focus on Design which is great but i feel they are a little behind in matter of the rapid changes that happened in web industry the last 3 years.
for example (scroll trigger) and loading animation and many other cool stuff need to be adopted.
will that change my mind about UCRAFT? Never!
i'm Still all faith that this creative team can do much more and i don't see any alternatives meanwhile.
Keep the good work UCRAFTERS :) Love & Respect

Reply from Ucraft
Ucraft is top shelf
Ucraft is top shelf! Site is easy to use, and customer support is exceptional.
I HIGHLY recommend!
UCraft held my hand.
Not only did Bedros literally walk me through my technical challenges with my site as if handling a child just learning to use a computer, but he also ensured to follow up the following day to verify that the problems I was having were fully resolved. Simple, easy and thorough. Great, great service.
I adore the Ucraft support team
I adore the Ucraft support team, they are always available, and always happy to help. Fast, easy, nice!

Reply from Ucraft
The Ucraft staffs are excellent for…
The Ucraft staffs are excellent for helping with such small things. Their response time is pretty quick and I had a lot of help from them. I'll keep using this website builder and finish my website.

Reply from Ucraft
they claim to send you an email before…
they claim to send you an email before they delete your website, except they never did.
the hardwork i've put into my portfolio website (that i had because i am an art STUDENT who does not yet garner a lot of traffic) gone all down the drain.
this policy did not exist when i first signed up for their website, nor did they ever notify me a change to these policies.
it is unfair that my website is now gone as i never got the chance to do ANYTHING about it.
from the bottom of my heart ucraft is the absolute worst

Reply from Ucraft
Extortion if this behaviour was for any other service
So you set up a 'FREE' domain- link it to a website and you're OFF!
Then you get an email saying 'yes we know it was free but we've deactivate your account now without your permission, but don't worry if you pay us now (and monthly FOREVER) we can recover it for you.'
This disgusting behaviour would be called extortion if it was any other sector- the idiotic excuse then given, basically states that someone somewhere didn't think so many people would be interested in something that was free. The facepalm to that was interstellar.
To be honest, incompetence like this would have had me leave anyway- I have gone to a competitor.

Reply from Ucraft
It is 5eu/month, not free!!!!
It is free only at the beginning, and then they write you an email that you need to pay 5eu per month, or the website will be deleted!

Reply from Ucraft
keep away
another con website - nothing is FREE minimum price to download your logo is $7 ( will be reporting to the advertising standards authority ) sharp practice business keep away

Reply from Ucraft
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







