Ucraft Reviews 

631
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

I have had so much trouble getting my website to work. It keeps working for a little bit then getting disconnected. And it has been very difficult getting help from customer service.

Rated 1 out of 5 stars

Their site builder is awful. Designs are basic, the site is slow, and it always glitches - so it won't save my progress. Building on a site takes 10x longer than the other companies I've built website... See more

Rated 4 out of 5 stars

Great service, great website builder. A bit trickier than some other CMS services out there, but once you get it going, you'll be just fine and happy about really great support. I'm currently usi... See more

Rated 1 out of 5 stars

Unresponsive customer service. They will take your money and leave you with a problem caused by their platform, and not even try to solve it, no updates. Ucraft (now under SoftConstruct umbrella) use... See more

Company details

  1. Software Company
  2. Cloud Computing Service
  3. e-Commerce Solution Provider

Written by the company

Ucraft Next is a revolutionary all-in-one web and eCommerce solution developed by the team behind Ucraft. It empowers businesses and individuals to launch and grow high-conversion online experiences with unprecedented ease and speed. Recently launched by Ucraft, a leader in no-code web solutions with 1 million users globally, Ucraft Next is packed with all the tools you need to design a powerful website or online store and sell everything from physical and virtual goods to tickets, appointments, rentals, and more.


Contact info

2.2

Poor

TrustScore 2 out of 5

631 reviews

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2.2

All reviews

(631)

8 reviews in the last 12 months

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Rated 2 out of 5 stars

Very very very glitchy

Very very very glitchy. I had a paid ecommerce store there for over a year, but the constant hang up include a permanent feedback tab placed along the scroll bar and their chat box expands with no means to retract it so you cannot access your site. They could not fix the problem on their end which made the service inaccessible and useless. If they care to fix issues like these, I would consider going back.

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

Super Easy and Helpful

I managed to use Ucraft to create my company's website and it was super easy, even for an old geezer like me. And the great thing was, anytime I had challenges or needed help, I just used the chat box and there was always someone on hand to help within minutes. Thanks so much guys!!

February 18, 2023
Unprompted review
Rated 1 out of 5 stars

Free website deleted, no notification (as per other reviews)

Yet another person to whom they deleted the website without notice (as they did in reply to other negative reviews, I'm sure they'll claim here too that they notify: they don't). 30 days of inactivity and your website, as a free user, is gone for good. No grace period, no backup, no notification (and claim they cannot prove they notified me as their email are deleted after a couple months... seriously, as a website hosting company how little space do they have for near-blank emails?!?!).
I was also not notified of the domain being disconnected for free users.
The staff helped me somewhat fix a couple of design bugs in the website, but that's worth nothing if it all goes out the window. They obviously have a big problem with their notification emails not going out and until they deny this they won't fix it.
So, if you're a free user with a little website that may not generate much traffic, BACKUP BACKUP BACKUP (or just go elsewhere really...).

January 28, 2023
Unprompted review
Rated 5 out of 5 stars

Ucraft is a very competitive web…

Ucraft is a very competitive web builder that responds to customer needs. Mobile viewability, social proof integration, creative design templates, and SEO optimization are a few of the reasons you don't need to look elsewhere.

January 19, 2023
Unprompted review
Rated 5 out of 5 stars

The live chat support team are the…

The live chat support team are the backbone of Ucraft. There is no way I would still be a paying subscriber if it wasn't for that team. Today in particular I had Bedros (everyone I have ever spoken to has been equally as helpful), who although we couldn't fully resolve my issues he gave great insight and knowledge, alternative options and passed on the issue and notes to the wider team to potentially make changes for the future. They really do make it easier, especially as a non website person.

Ucraft is not perfect, but they are constantly updating features and tools. Their pricing compared to other places is the most reasonable I have found, making having a website accessible for a new/small business.

Again thank you to the support team!

January 21, 2023
Unprompted review
Rated 5 out of 5 stars

Ucraft support resolves while teaching.

I have relied on Ucraft technical support, and the results of the assistance are always exceptional. Today, I worked with Anna, who spent an unreasonable amount of time solving the problem of my logo posting instead of the story - in this case, an artist's obit. Two things: Anna taught me essential lessons on creating and posting, including using SEO and other features; second, I guess realizing how flustered I was, she fixed the more challenging aspects of the link. Ucraft support is live and unrushed. Anna's support was unrushed and compassionate!

January 4, 2023
Unprompted review
Rated 5 out of 5 stars

WELL DONE GUYS!

back in 2018 i was looking for a platform to create a landing page and i found about UCRAFT! i've never regretted my decision to subscribe since that time.

along the way i couldn't find a better option (Except Webflow) which is a bit harder to start with.

i noticed that UCRAFT team focus on Design which is great but i feel they are a little behind in matter of the rapid changes that happened in web industry the last 3 years.

for example (scroll trigger) and loading animation and many other cool stuff need to be adopted.

will that change my mind about UCRAFT? Never!
i'm Still all faith that this creative team can do much more and i don't see any alternatives meanwhile.

Keep the good work UCRAFTERS :) Love & Respect

October 11, 2022
Unprompted review
Ucraft logo

Reply from Ucraft

Thank you so much for your feedback, we do appreciate it 🤍 Wanted to let you know that we’re about to launch the next gen version of our platform, with some major updates and cutting-edge features 🚀
You’ll definitely get an early bird access to be one of the first users to test it out, so stat tuned for more!

Cheers,
Lena

Rated 5 out of 5 stars

UCraft held my hand.

Not only did Bedros literally walk me through my technical challenges with my site as if handling a child just learning to use a computer, but he also ensured to follow up the following day to verify that the problems I was having were fully resolved. Simple, easy and thorough. Great, great service.

November 21, 2022
Unprompted review
Rated 5 out of 5 stars

I adore the Ucraft support team

I adore the Ucraft support team, they are always available, and always happy to help. Fast, easy, nice!

November 8, 2022
Unprompted review
Ucraft logo

Reply from Ucraft

Hey Elen! We truly appreciate you taking the time to share your experience with us and are glad we could be of service. We count ourselves lucky for customers like you.
If you have any further questions or need assistance, don’t hesitate to reach out!

Warm Regards
Laurie

Rated 5 out of 5 stars

The Ucraft staffs are excellent for…

The Ucraft staffs are excellent for helping with such small things. Their response time is pretty quick and I had a lot of help from them. I'll keep using this website builder and finish my website.

November 4, 2022
Unprompted review
Ucraft logo

Reply from Ucraft

Hi! We are thrilled to hear you had such a smooth experience with us. It was an absolute pleasure to assist you, and we thank you for taking the time to leave a review.

Best,
Laurie

Rated 1 out of 5 stars

they claim to send you an email before…

they claim to send you an email before they delete your website, except they never did.
the hardwork i've put into my portfolio website (that i had because i am an art STUDENT who does not yet garner a lot of traffic) gone all down the drain.
this policy did not exist when i first signed up for their website, nor did they ever notify me a change to these policies.
it is unfair that my website is now gone as i never got the chance to do ANYTHING about it.
from the bottom of my heart ucraft is the absolute worst

October 31, 2022
Unprompted review
Ucraft logo

Reply from Ucraft

Hi Sam! We appreciate you taking the time to share your honest feedback.

We're sorry you feel this way about the recent changes.
Our team sent three emails over 30 days to inform and remind our community of the recent changes, explaining the reason behind said changes.

Your website will still be live under your free subdomain provided by Ucraft. However, you'll have to pay a small fee to reconnect your custom domain.
By activating the Essential add-on, apart from keeping your custom domain connected to your website you'll be able access some premium features such as watermark removal and full access to the SEO App, where you can optimize your pages and improve the search engine rankings.

We'll highly appreciate your support! Do not hesitate to reach out to us in case of any further questions. We'll be happy to help!

Best,
Laurie

Rated 1 out of 5 stars

Extortion if this behaviour was for any other service

So you set up a 'FREE' domain- link it to a website and you're OFF!

Then you get an email saying 'yes we know it was free but we've deactivate your account now without your permission, but don't worry if you pay us now (and monthly FOREVER) we can recover it for you.'

This disgusting behaviour would be called extortion if it was any other sector- the idiotic excuse then given, basically states that someone somewhere didn't think so many people would be interested in something that was free. The facepalm to that was interstellar.

To be honest, incompetence like this would have had me leave anyway- I have gone to a competitor.

October 31, 2022
Unprompted review
Ucraft logo

Reply from Ucraft

Hi and thanks for your review, good or bad, we appreciate the time you took to share your honest feedback! The reason behind the recent changes upon domain connection has been explained through several emails priorly sent to our user base, and the vast majority has happily accepted the new terms due to multiple factors: the free service and quality support received throughout the past years, great functionality available under the free plan, super low fees for the new add-on, and more.

We’re sorry you still feel this way and wish you success with your project 🙂

Best,
Lena

Rated 1 out of 5 stars

It is 5eu/month, not free!!!!

It is free only at the beginning, and then they write you an email that you need to pay 5eu per month, or the website will be deleted!

October 14, 2022
Unprompted review
Ucraft logo

Reply from Ucraft

Hi Kate, and thanks for the feedback! We're sorry you feel this way about the recent update, but there are a few points I'd love to clarify.

Since the beginning of Ucraft, we have provided the community with a solid opportunity to connect a custom domain for free. Now the number of free domains on our platform went significantly high, and it's becoming difficult for us to maintain those domains while keeping the servers active (Google Cloud Hosting) and the business sustainable.

Your website will still be live under a free subdomain provided by Ucraft, while there is a very small fee you can opt to pay in case you want to keep your custom domain connected to your site. You'll also get some premium features such as removing the Ucraft watermark and full access to the SEO App.

We'd really appreciate your support on this🤍 Feel free to reach out to us in case of any further questions.

Best,
Lena

Head of Ucraft Customer Success Team

Rated 1 out of 5 stars

keep away

another con website - nothing is FREE minimum price to download your logo is $7 ( will be reporting to the advertising standards authority ) sharp practice business keep away

October 16, 2022
Unprompted review
Ucraft logo

Reply from Ucraft

Hi Lionel, Lena here! We offer two options to create logos with Ucraft Logo Maker: you can create a PNG file for free or get it in SVG format for $7🙂

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