UGG Reviews 

Bought slippers for xmas present supposed to be size5 but my frien who is a size 3 couldn't even get them on , customer services are rubbish I have been trying for weeks to send them back and I have had no reply, absolutely disgusting customer service will not be buying from them again

Oh my god. Don't ever purchase from them!!! I will tell everyone I know about this experience. They sent me the wrong item (while my original ordered item sold out). No apologies or any attempt to resolve (gave me a 10% off my next order, as if I'll ever shop from them again). They did nothing about it, I returned it and have been fighting for my refund for about a month. They keep telling me to wait more business days and call back. Horrible customer service. I've never had experiences this from any online retailer.

Crooks and scammers!
DO NOT ORDER
, you will be sent damaged, soiled goods AFTER a long long wait and after you’ve paid a hefty customs charge for shoes the wrong size that arnt even sheepskin! Not Ugg shoes. Then you wont get any reply from the company. Cannot understand how they are allowed to operate stil. Contact your credit card issuer as they will get your money back for you

If there was a zero button I would press that. I have returned the incorrect item back at a cost of £35 and had it tracked.
They received and signed for it on 2/1/2025 and still I have had no reply or refund offered. Shocking service. Do not use

Bought a pair of boots for my daughter and was horrified when they came poor quality poor packaging and have sent them back with all the proof of purchase and return instructions and they are ignoring me iv sent numerous emails and texts nothing please be advised they are a scam and should be shut down immediately please someone help shut them down

Ordered slippers and shoes for Black Friday- said it would be delivered on 13th dec… Got nothing. Don’t order! It’s a fake website! And they make out it’s real but it’s not.

Ordered the boots on 3rd December still waiting. No reply to my numerous emails. No Christmas present. No tracking update? Terrible company to deal with. They have my money and I want a refund for goods I never received. Nothing but annoyance and waste of my time!

Oh how I wished I had used Trustpilot before I purchased these boots, now I know UGG Orginals are scam and a fraudulent site. Goods arrived not in the usual pristine UGG box and certainly not true to size. Returned the boots, tracked and signed for. No reply, dispute proof of receipt of return being emailed to them and numerous other emails requesting an update on my refund. Have reported as a fraud and scam to the bank. Do not use UGG Originals ..scammers.

I saw these reviews too late and ordered from them
So gutted
How is this site still allowed to be up and running?

Regardless of whether I try to visit UGG Canada, USA, UK or Australia or any page within those sites I am met with a blank screen with the words "406 Not Acceptable." The only email address I could find in Google descriptions was for UK so I emailed. I explained the situation, stated I wasn't from the UK but that it was the only contact info. I could find and asked for my email to be forwarded to the appropriate dept. or country (Canada) to inform them of what was going on. They did respond and were very polite but rather than providing me with the appropriate email address or forwarding the email on my behalf they simply said there was nothing they could do. I don't have issue with any other site so it's obviously an issue with UGG but since I didn't receive any constructive assistance I guess I won't be shopping with UGG.

Offer international shipping but took a week before it even left their warehouse - so that’s Christmas missed !

Please please please do not order off these scummy people.
Do not reply to emails so I left comments on their Tik tok and they blocked me HAHAHA couldn’t believe it quality is utter shite and had to pay £70 customs charge. To top it all off the uggs came scrunched up in a bag not even a box even though they advertise on their tik tok lovely presentation if I lived in aus I’d be strait to their head quarters because they block your number too joke of a company I have proof of everything I have said also.

They have a 1-year warranty on the shoes until you get THEIR original ugg cleaning kit that doesn't work

I love Ugg boots but the latest pair are hard to put on as they are made in a strange way with a Band of sticking across the bottom of the leg. I was told they would stretch but so far, 2 months down the path, they have not! Design issue and they are comfortable once on but you need to be a weightlifter to get them on! Tried to talk to someone but no one seems to care!

My daughter purchased a pair of UGGs from the UGG Originals AU website on November 28th. I canceled the purchase immediately and emailed their customer service.
In the meantime, I noticed the order had not been fulfilled, so I submitted a refund request through their website. However, two days later, I have not received any response, and it appears the order has now been shipped.
After reading all the reviews, this will probably be a wild chase but I will continue to contact their customer service and in the meantime contacted fair trading org. in Australia.

Please do not order off the company. These boots are not Ugg boots and poorly quality. Tried to contact and no response. Paid through PayPal and thought I would have protection owing to the poor quality. Had to pay £31.50 postage 2 weeks ago and no refund to date.

PLEASE BEWARE UK CUSTOMERS!!!

You will be eligible for custom charges. This is in the very small print in their website. I didn’t see this and led to believe free shipping to UK. To release my parcel for delivery I have been charged:

£26.54 custom duty
£53.93 import VAT
£12:00 clearance fee

Total £92.47 in addition of purchase price for goods ordered.

You are better off buying in the UK.

I returned 3 items. Of the 3, 1 was a return/exchange for a new item. After not hearing from them, I contacted customer service. It was only then that they confirmed a refund would be pending. When asked why a refund for the item I wanted to exchange they had no response. Why there was zero communication...no response. How unimaginable to have customer service without emphasis on service. Do better.

No refund of £300! I returned part of my order a month ago, and according to the tracking information, it has been delivered.
So far, I have not received any refund. It’s £300! I have emailed multiple times, but UGG does not respond to my messages.
I will never shop here again. Be cautious if you decide to return anything to this company.

I want to bring to your attention that I ordered two pairs of boots to be shipped to the UK and was charged tax at the point of sale. However, I have now been asked to pay £69 in customs fees in the UK. The customer services have been next to useless. It's disappointing that the company does not stand behind their brand.